Bud Clary Auburn Chrysler Dodge Jeep Ram

Heartbreaking In July I took my son's new car with 3000 miles on it into the service department because it smelt so bad like antifreeze that your eye and nose would In July I took my son's new car with 3000 miles on it into the service department because it smelt so bad like antifreeze that your eye and nose would burn. They looked at it and told us that sometimes new cars smell like that and there was nothing wrong. My husband refused that answer and asked that a different tech look at it. The new tech, within minutes knew the heater core was bad. After them having the car for 2 weeks we got it back and it was absolutely destroyed. They disassembled the car with a screwdriver leaving gouges everywhere. The hood and both doors scratched, there was a dent in the passenger door, the heated seats were wired up backwards and none of the dome lights or overhead lighting worked. To repair the damage they caused, they had to replace numerous interior panel pieces, fix and repaint the door, repaint the rocker panels and door jams and buff the whole car due to scratches. After several phone calls and time off work with trips down they finally had everything finished at the end of November. The kicker to this story is the car still smelt like antifreeze (not as bad as the first time) and when I said something about it, the shop Forman and service director told me that sometimes new cars just smell like that. Well I'm not a complete idiot so I have since taken my sons car to a different dodge dealer to have the heater core looked at. Not to my surprise the heater core had failed again! They said it had failed again because the tech at Bud Clary obviously damaged the heater core casing trying to beat it into the place. It's now January 11th and I think we finally have everything fixed and I'm hoping I can start the new year off not dealing with this car anymore! More

Great service I had one day went to check out Bud Clary of Auburn on my day off one day and nobody came out to assist me. I came by the next day and was approached I had one day went to check out Bud Clary of Auburn on my day off one day and nobody came out to assist me. I came by the next day and was approached by Calvin Duncan in sales. I informed him that I had stopped by the day before and was ignored. Calvin apologised and assured me that he would not be that guy and that he would go above and beyond to satisfy the customers needs. Needless to say I had an a great experience with Purchasing a new Renegade. Calvin in Sales was very polite, approachable and went above and beyond for me. More

Service Department Sucks! Today is the second time I have been jerked around by Bud Clary Service Department. On Tuesday, after more than 30 minutes of being on hold (with obn Today is the second time I have been jerked around by Bud Clary Service Department. On Tuesday, after more than 30 minutes of being on hold (with obnoxious music), numerous transfers, and an idiotic comment by a service technician of "you should get that looked at" (duh, that's why I called), they finally scheduled an appointment at 11:00 AM today for diagnostics. When we get there for the appointment they told us they had to cancel the appointment. Did they call us to cancel? No, we drove all the way to Aurburn. Their excuse? The parts truck came in and they had to fix cars that had been waiting. Do they care that the AWD isn't working and I have to drive over the pass tomorrow? NO! Will I get a call back from the service manager that I requested? Highly unlikely (just like the last time!) What good is a warranty when you can't get any service? Worst place ever!! More

Great Day I had a great experience within five hours was driving off with a new Cherokee. It was great working with sales Consultant Joe Hampton to find a good I had a great experience within five hours was driving off with a new Cherokee. It was great working with sales Consultant Joe Hampton to find a good fit for me financially.Rafeal In financia worked hard to get me the best deal he could. Friendly staff will definitely come back thanks to everyone for a great experience. More

Worst Experience Ever!!! Let me tell you about my car buying experience... After 20 years of buying new cars, I discovered the hard way, that Bud Clary Jeep/Dodge/Ram of Aubur Let me tell you about my car buying experience... After 20 years of buying new cars, I discovered the hard way, that Bud Clary Jeep/Dodge/Ram of Auburn was the ABSOLUTE WORST that I have EVER had to deal with. I purchased my Jeep on a Saturday Aug 19th. I later noticed that the steering wheel was not aligned properly. I brought it back the next day to have a service person drive it and he agreed with my assessment. I scheduled another appointment to fix the steering wheel and when I went to pick it up, my salesman said that they didn't find a problem with it. I insisted that he drive it and he agreed with my assessment, as well. Also, while driving I went to use my windshield wipers at only 432 miles, on a new car, and I got an alarm that said, "Washer Fluid Low." This basically told me that the PDI (Pre Delivery Inspection) was NOT performed. I talked (and sent texts) to my salesman numerous times and told him that I wanted proof (photocopy or receipt) that a PDI was completed on my car. My seasoned salesman sent me a text asking, "What exactly do u mean by PDI report?" Seriously, he didn't know what a PDI was?!?! This should be the very FIRST thing done when the car arrives to the dealership. I scheduled a 3rd appointment to address the steering wheel problem and for them to perform a PDI. I was sent a text by my salesman that my car wouldn't be ready until the next day. I called him immediately and he told me that, "Their service department tried to fix the steering wheel, but were unable to and that they had to send it "somewhere else" to fix it." Hopefully they sent my new car to a reputable and Jeep authorized business. I received a call from him later that night telling me, "Good news, your car is all done and ready to be picked up!" When I got to the dealership my salesman informed me that they, "Didn't perform the PDI." I told him that I was "Not coming back again." That would've meant a 4th visit back to address something that should've been completed before I had possession of my car. On a side note, the inside of the car was not cleaned at all. The inside of the windows were filthy. You'd think that when purchasing a $43,000 car, that the dealership would AT LEAST have the car in showroom condition. And after 3 visits, the car was still not completely cleaned. And I even had to peel off some of the stickers on the inside. The good news is, that I took my Jeep to another dealer and they performed the PDI for me, for free. Needless to say, I will NEVER buy or bring my car to Bud Clary EVER again. And I will definitely let others know about my experience. More

Crooks Quoted us a price. Got the signatures from our end. When asked for a copy of the agreeement, sales manager kicks our sales rep out and takes over. He Quoted us a price. Got the signatures from our end. When asked for a copy of the agreeement, sales manager kicks our sales rep out and takes over. He says there was a mistake and he cannot sell the car to us at the quoted price. He gave us a price of 5000 more and says we can take it or leave it. Very rude and shady. Would not recommend them. Worst part is my family did not speak English fluently and i have a feeling the dealership was trying to con my family. More

Shady bunch of xxxxxxxx Went in on Thursday after salesman John listed a car they just got in the morning before for $4000 we offered $4400 cash out the door and he said "Yea Went in on Thursday after salesman John listed a car they just got in the morning before for $4000 we offered $4400 cash out the door and he said "Yeah. I can make that work*. He told us with the sales manager that it has an air bag light in and needs new brakes. So it was posted before it was even ready to sell. The sales manager was a really sketchy guy and it just was obvious something was off. However, we made an appointment to see the car to first thing Sunday morning. After attempts to confirm seeing the car they have just been completely avoiding us and so we looked at their used car inventory on the website and found it was listed for more money. They just dodge us instead of seeing if we will pay the new price. Shady bunch of xxxxxxxx More

Good People to Work With Just got a Dodge Dart with the Rallye black top package. Don M and Dan S were really helpful with finding a car with the right package that really fit Just got a Dodge Dart with the Rallye black top package. Don M and Dan S were really helpful with finding a car with the right package that really fit my needs. They also stayed way after hours until fairly late at night to help me finalize the deal so that I could take the car home that day. They also put a full tank of gas in it and were outside in the freezing weather washing it off for me so I got to go home with a clean shiny new car. I wish that I was able to get more for my trade in car so that is my only complaint but overall the people I worked were really helpful in pairing me with a car that I love and they had great customer service as well. More

Awesome service I brought my 2001 Dodge Durango here to get serviced. I called the day before and was able to get an appointment the next morning. The lube tech that I brought my 2001 Dodge Durango here to get serviced. I called the day before and was able to get an appointment the next morning. The lube tech that changed my oil was James, but the entire staff was very kind, informative, and seemed to respect my time. I was in and out in about 30 minutes. Will definitely bring my care here again for future services and problems. More

Great customer service I just bought a Dodge Durango and had the pleasure of working with Daniel Schneider he helped us ever step of the way I'd defiantly go back great cust I just bought a Dodge Durango and had the pleasure of working with Daniel Schneider he helped us ever step of the way I'd defiantly go back great customer service More