Bud Clary Auburn Chrysler Dodge Jeep Ram

Great Day I had a great experience within five hours was driving off with a new Cherokee. It was great working with sales Consultant Joe Hampton to find a good I had a great experience within five hours was driving off with a new Cherokee. It was great working with sales Consultant Joe Hampton to find a good fit for me financially.Rafeal In financia worked hard to get me the best deal he could. Friendly staff will definitely come back thanks to everyone for a great experience. More

Worst Experience Ever!!! Let me tell you about my car buying experience... After 20 years of buying new cars, I discovered the hard way, that Bud Clary Jeep/Dodge/Ram of Aubur Let me tell you about my car buying experience... After 20 years of buying new cars, I discovered the hard way, that Bud Clary Jeep/Dodge/Ram of Auburn was the ABSOLUTE WORST that I have EVER had to deal with. I purchased my Jeep on a Saturday Aug 19th. I later noticed that the steering wheel was not aligned properly. I brought it back the next day to have a service person drive it and he agreed with my assessment. I scheduled another appointment to fix the steering wheel and when I went to pick it up, my salesman said that they didn't find a problem with it. I insisted that he drive it and he agreed with my assessment, as well. Also, while driving I went to use my windshield wipers at only 432 miles, on a new car, and I got an alarm that said, "Washer Fluid Low." This basically told me that the PDI (Pre Delivery Inspection) was NOT performed. I talked (and sent texts) to my salesman numerous times and told him that I wanted proof (photocopy or receipt) that a PDI was completed on my car. My seasoned salesman sent me a text asking, "What exactly do u mean by PDI report?" Seriously, he didn't know what a PDI was?!?! This should be the very FIRST thing done when the car arrives to the dealership. I scheduled a 3rd appointment to address the steering wheel problem and for them to perform a PDI. I was sent a text by my salesman that my car wouldn't be ready until the next day. I called him immediately and he told me that, "Their service department tried to fix the steering wheel, but were unable to and that they had to send it "somewhere else" to fix it." Hopefully they sent my new car to a reputable and Jeep authorized business. I received a call from him later that night telling me, "Good news, your car is all done and ready to be picked up!" When I got to the dealership my salesman informed me that they, "Didn't perform the PDI." I told him that I was "Not coming back again." That would've meant a 4th visit back to address something that should've been completed before I had possession of my car. On a side note, the inside of the car was not cleaned at all. The inside of the windows were filthy. You'd think that when purchasing a $43,000 car, that the dealership would AT LEAST have the car in showroom condition. And after 3 visits, the car was still not completely cleaned. And I even had to peel off some of the stickers on the inside. The good news is, that I took my Jeep to another dealer and they performed the PDI for me, for free. Needless to say, I will NEVER buy or bring my car to Bud Clary EVER again. And I will definitely let others know about my experience. More

Crooks Quoted us a price. Got the signatures from our end. When asked for a copy of the agreeement, sales manager kicks our sales rep out and takes over. He Quoted us a price. Got the signatures from our end. When asked for a copy of the agreeement, sales manager kicks our sales rep out and takes over. He says there was a mistake and he cannot sell the car to us at the quoted price. He gave us a price of 5000 more and says we can take it or leave it. Very rude and shady. Would not recommend them. Worst part is my family did not speak English fluently and i have a feeling the dealership was trying to con my family. More

Shady bunch of xxxxxxxx Went in on Thursday after salesman John listed a car they just got in the morning before for $4000 we offered $4400 cash out the door and he said "Yea Went in on Thursday after salesman John listed a car they just got in the morning before for $4000 we offered $4400 cash out the door and he said "Yeah. I can make that work*. He told us with the sales manager that it has an air bag light in and needs new brakes. So it was posted before it was even ready to sell. The sales manager was a really sketchy guy and it just was obvious something was off. However, we made an appointment to see the car to first thing Sunday morning. After attempts to confirm seeing the car they have just been completely avoiding us and so we looked at their used car inventory on the website and found it was listed for more money. They just dodge us instead of seeing if we will pay the new price. Shady bunch of xxxxxxxx More

Good People to Work With Just got a Dodge Dart with the Rallye black top package. Don M and Dan S were really helpful with finding a car with the right package that really fit Just got a Dodge Dart with the Rallye black top package. Don M and Dan S were really helpful with finding a car with the right package that really fit my needs. They also stayed way after hours until fairly late at night to help me finalize the deal so that I could take the car home that day. They also put a full tank of gas in it and were outside in the freezing weather washing it off for me so I got to go home with a clean shiny new car. I wish that I was able to get more for my trade in car so that is my only complaint but overall the people I worked were really helpful in pairing me with a car that I love and they had great customer service as well. More

Awesome service I brought my 2001 Dodge Durango here to get serviced. I called the day before and was able to get an appointment the next morning. The lube tech that I brought my 2001 Dodge Durango here to get serviced. I called the day before and was able to get an appointment the next morning. The lube tech that changed my oil was James, but the entire staff was very kind, informative, and seemed to respect my time. I was in and out in about 30 minutes. Will definitely bring my care here again for future services and problems. More

Great customer service I just bought a Dodge Durango and had the pleasure of working with Daniel Schneider he helped us ever step of the way I'd defiantly go back great cust I just bought a Dodge Durango and had the pleasure of working with Daniel Schneider he helped us ever step of the way I'd defiantly go back great customer service More

NEVER!!! We have had the unfortunate situation of having a problems with our van. It should be covered under the Power Train Warranty. The service department m We have had the unfortunate situation of having a problems with our van. It should be covered under the Power Train Warranty. The service department made repairs that weren't correct and put my family in danger on the road. When I contacted the General Manager through phone calls, he NEVER made it a priority to return my calls. When I set up an apt. with him, he left me and my daughter standing in reception for an hour before I left... he NEVER showed up. When I contacted the owner through phone calls, he NEVER returned my call. I would NEVER do business here again, and I would NEVER recommend that you do either. I'm still waiting for my phone call from the owner. I've been patiently waiting for almost 2 months for one of my many, many phone calls to be returned. More

They are fine unless there is a problem. I called Bud Clary looking for information on Jeep Wranglers. I knew nothing about Jeeps except that we had a Jeep Grand Wagoneer in 1986 when I first I called Bud Clary looking for information on Jeep Wranglers. I knew nothing about Jeeps except that we had a Jeep Grand Wagoneer in 1986 when I first got married. I liked it and was wondering about a smaller Jeep now as an alternative to driving my Mini Cooper S. I called about a certified softop I saw on line and asked if there was one with a hardtop. I was invited to come in. When I came in the one I saw online wasn't available so Kenny looked through the inventory for another one in my price range (really low.) He couldn't find any hardtop Wranglers for me so he asked Rory for help. Lo and behold! Rory came up with a 2005 Wrangler Unlimited with a hardtop that fit the bill. I signed the papers and was now the proud owner of a bouncy manual Wrangler with a nice sound system and new wheels and tires. Whee! (I did wonder at the time why someone who spent the money elsewhere on the vehicle had used an old painted hardtop on it but I figured I could get something else later. The first small rain happened soon after and I discovered that there is a leak that made a puddle under the passenger seat. With such a small bit of rain and a large puddle I worried that winter is going to be really bad. How did the previous owner get through these wet winter months? That's when I actually reread the advertising I had found stuffed under the passenger seat. (The sheet in the window said "As Is") The sales sheet under the passenger seat says this 2005 SOFTOPJeep is certified and inspected....yada yada. The carfax history says it's a softop too. It was advertised as a softop.... I can only surmise this was a perfectly fine softop Jeep that Rory plopped a hardtop on for me because I didn't want a softop. I called service and brought it in to see if it could be fixed; a simple matter I thought (I was still under the impression the Jeep had gone through winters here before and this was fixable.) For $250"The Leak Guy" said it was the hinges on the hatch. They were broken and the water came in the back and ran to the front and collected under the passenger seat. ..hinges?? Sure enough when I picked up the Jeep the hatch was now hanging by one hinge and gaping open an inch or two. Hmmm, I hadn't seen this obvious gaping hole before! So I bought new hinges for another $270 and had them installed ($125 more) New rain, new puddle. Now it is not something that Bud Clary service people want to deal with because they say even new seals won't fix it. That's when I reread the advertising I had found shoved under the seat. I called Pete and the Manager in charge for the day (Mark?) Asking for the original softop that was on the Jeep.  Pete hasn't called me back. Mark said he didn't know if he could find it. He hasn't called me back.  Rory presented this Jeep as a certified viable vehicle without telling me they had switched out the top. Now I can't even get the softop it had back and the rain is coming.  Why is this even happening? I'm sure they aren't so hard up for sales that they need to dupe an old lady into a leaking vehicle and then tell her there is nothing that can be done. The Manager can't find the proper top and service can't fix the one that was plopped on it. I'm into this for $21,000 which isn't much to some but it is to me More

Yes, but shaky I'm working on my third visit within last two weeks, trying to get engine light issue resolved, I give a two stars I still the issue can be resolved, I'm working on my third visit within last two weeks, trying to get engine light issue resolved, I give a two stars I still the issue can be resolved, my disappointment is that as a recent customer returning with same problem I still have to wait another three to four days to be seen, I believe customer with same issue should move to head of appointment list considering bill have been paid for service not satisfied More