Bud Brown Volkswagen

Transmission fluid change-Excellent service Steve in Service arranged an appointment that allowed me to drop off my Beetle. Steve offered a loaner which has never happened at Moblle VW. This ma Steve in Service arranged an appointment that allowed me to drop off my Beetle. Steve offered a loaner which has never happened at Moblle VW. This made my day! The loaner was a new Jetta. I was impressed with the offer as well as drive quality of the Jdtta. Tom in service quickly checked me in and set up with the loaner. My transmission oil change was almost 1/2 the price quoted by Molle. I will be back from now on. Thanks!! Terry P. More

Car purchase Great service. Clean with great immunities to keep their customers comfortable. Sales team (Brandon) knowledgeable and engaged through the entire tran Great service. Clean with great immunities to keep their customers comfortable. Sales team (Brandon) knowledgeable and engaged through the entire transaction. Would like to see a benefit for buying with free installation on VW accessories. Looking at gettin a front bug deflector and possibly a remote starter but installation is more than the parts. Bug deflector $105 install $200????? More

Sam was great! More than happy with my experience at Bud Brown VW, Sam and Rick were more than helpful and made a long process easier than it would have been somewhe More than happy with my experience at Bud Brown VW, Sam and Rick were more than helpful and made a long process easier than it would have been somewhere else, we already know where our next car will come from and that will be from Bud Brown! More

Interesting Missy was absolutely amazing couldn’t thank her enough for making us comfortable and things as easy as she could. Greatly appreciate her and her attit Missy was absolutely amazing couldn’t thank her enough for making us comfortable and things as easy as she could. Greatly appreciate her and her attitude towards her job. For Missy having been so fantastic, the guy who added the totals on my car was way off and not helpful in any manner made the experience 10 times worse, I would have left because of him only reason we didn’t was because of Missy’s support and the owner’s. More

New Car Purchase Not Fun We were dealing back and forth. Needed to leave continued by phone. I responded and waited for an answer. Manager was going to call. Waited and waited We were dealing back and forth. Needed to leave continued by phone. I responded and waited for an answer. Manager was going to call. Waited and waited. Finally he called late in the afternoon. We agreed to a price. However the late return call made getting financing work. We did though. Now the push to close but not return calls I guess. The closing took forever. We closed finally. No one showed us how many of the options worked. We are having to figure it out by ourselves. More

Very cordial We saw the car online.The visit was fairly quick because we knew exactly what we wanted,what we wanted to pay. Everyone worked well with us and they m We saw the car online.The visit was fairly quick because we knew exactly what we wanted,what we wanted to pay. Everyone worked well with us and they moved quickly to get the paperwork completed. More

Great work It is always a great experience. Thank you for the great customer service. I won't go anywhere else for my services. A happy customer. It is always a great experience. Thank you for the great customer service. I won't go anywhere else for my services. A happy customer. More

Gotta Get a Jetta Brandon was great helping us pick out our new Jetta. Have had several VWs over the years. The 2019 Jetta is the best ever. Bud Brown best in KC are Brandon was great helping us pick out our new Jetta. Have had several VWs over the years. The 2019 Jetta is the best ever. Bud Brown best in KC area for sales & service. More

Excellent...outstanding The sales person listened to my needs and worked to meet those needs. I told him what I could afford, and he worked to get a car within my price range The sales person listened to my needs and worked to meet those needs. I told him what I could afford, and he worked to get a car within my price range. There was no high pressure or attempts to put me in a car that my budget wouldn’t support. The whole process was quick and efficient. Overall an excellent and pleasant experience. No high pressure! More

Prompt and professional From the first encounter until my car was done (and quicker than they estimated) the service department was professional and courteous. I am one happ From the first encounter until my car was done (and quicker than they estimated) the service department was professional and courteous. I am one happy VW owner More