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Bud Brown Volkswagen
Olathe, KS
2,405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,405 reviews
May 31, 2019
Comfortable car buying experience! Comfortable experience. Sales people (Shannon and Max) accessible and knowledgeable. Reached price and terms agreement quickly. Finance process was Comfortable experience. Sales people (Shannon and Max) accessible and knowledgeable. Reached price and terms agreement quickly. Finance process was painless. Departed as a happy car owner knowing that I could rely on Bud Brown staff if I need anything in the future. Highly recommend. More
by #Holly1978
Verified CustomerEmployees Worked With
Shannon Strong, Jerry Arns
May 31, 2019
Found our dream car! Great customer service! Sam kept us in the loop on used cars when they arrived, but didn’t pressure us to buy. He let us take our time and find the pe Great customer service! Sam kept us in the loop on used cars when they arrived, but didn’t pressure us to buy. He let us take our time and find the perfect fit for our needs. More
by LACYC
Employees Worked With
Sam Silverman, Jerry Arns
May 30, 2019
Great experience, easy to work with. No pressure. I wasn't feeling well that day (cosigned for my son) and they were able to get all the paperwork and such in order to the point when I c No pressure. I wasn't feeling well that day (cosigned for my son) and they were able to get all the paperwork and such in order to the point when I came in I was in and out in a few minutes. More
by James Hill
Employees Worked With
The person who closed out on finance was nice to work with as well, don't see her in the above list., Brandon Jackson
May 29, 2019
Quick service + knowledgeable staff Norman and Steve have both provided excellent service for me at Bud Brown Volkswagen. They're communicative and thorough, and they're customer-focused Norman and Steve have both provided excellent service for me at Bud Brown Volkswagen. They're communicative and thorough, and they're customer-focused. Great dealership and service center! More
by PARNHOLD
Employees Worked With
Norman Kearney, Steve Hill, Tom Mabe
May 29, 2019
Fast, courteous and thorough I took on my Jetta for an oils change, tire rotation and fuel filter change. A few weeks before I started hearing a grinding noise. I was convinced it I took on my Jetta for an oils change, tire rotation and fuel filter change. A few weeks before I started hearing a grinding noise. I was convinced it was a transmission problem and braced myself for the news. Turned out it was only a wheel bearing and they worked with my warranty provider to arrange payment so I didn’t have to worry about it. All this and I still had my vehicle back the same day. You’ve gained a new customer because this was my first ever visit and I did not even purchase the vehicle from them. More
by CHRIS.DESCHACHT
Employees Worked With
Don’t know the name of the tech but he deserves kudos as well, Tom Mabe
May 28, 2019
Fast and friendly Received great service provided by everyone. Very friendly and professional. Great dealership and is clean and an inviting place to be while waiting. Received great service provided by everyone. Very friendly and professional. Great dealership and is clean and an inviting place to be while waiting. Thank you! More
by genichols65
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
May 27, 2019
Shady Dealership Recently bought a "certified used" TDI Jetta. 3 months later, my front bumper is literally sliding off, because it seems they glued the corners back o Recently bought a "certified used" TDI Jetta. 3 months later, my front bumper is literally sliding off, because it seems they glued the corners back on, patched it, and sold the car with the "minor scratches" that existed on my door panels. Jerry Arns, and Denny Kimbriel sold me the vehicle 2/2019. Classic shady dealership. More
by Jacob.m
Employees Worked With
Smokey Peters, Jerry Arns, Eldon "Denny" Kimbriel
May 25, 2019
Thorough and prompt service I had an accessory installation by this dealer and I am highly satisfied with the quality of service and the professionalism they handled my request. I had an accessory installation by this dealer and I am highly satisfied with the quality of service and the professionalism they handled my request. I highly recommend this dealer. More
by cmmonzon@yahoo.com
Employees Worked With
Tom Mabe
May 24, 2019
Best Customer Service Around!!! Good morning!! What can I say about the service here? Nothing negative that’s for sure...Every time that I bring my vehicle here I am never dissatis Good morning!! What can I say about the service here? Nothing negative that’s for sure...Every time that I bring my vehicle here I am never dissatisfied Norman takes care of me every time with that same smile (does he ever have a bad day?) I’ve referred customers here to this location vs. the Lee’s Summit location (to where a couple were going) and have been told personally that they like it better here as do I and they can see why. From the excellent customer services to the exceptional quality that is performed not only on my vehicle but to those that I send to this company Bud Brown has not let me down ;) Keep up the good work! More
by beautiful76
Employees Worked With
Norman Kearney
May 24, 2019
Buying a Car at Bud Browns From the moment I walked into the dealership I was treated with respect. As an older female this is something that hasn't happened often From the moment I walked into the dealership I was treated with respect. As an older female this is something that hasn't happened often More
by JKRICH
Employees Worked With
Smokey Peters, Shannon Strong
