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Bud Brown Volkswagen

Olathe, KS

4.6
2,404 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,404 reviews

February 08, 2021

Very helpful and accommodative. Needed to get a replacement tire, which came with the new vehicle. They had in stock and willing to change it immediately on Saturday. More

by INDRA B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Feb 08, 2021 -

Bud Brown Volkswagen responded

Indra, thank you for the review! It was our pleasure to assist you with your tire here at Bud Brown Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

February 08, 2021

The service department is very friendly. I like being able to go on Saturdays without an appointment! I would recommend my closest friends and family go to Bud Brown! More

by lisa heit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Feb 09, 2021 -

Bud Brown Volkswagen responded

We're so grateful to have you as a loyal customer, Lisa! It's always our pleasure to deliver a friendly, convenient service experience. Thank you for trusting Bud Brown Volkswagen with all your repair and maintenance needs!

February 08, 2021

Very disappointed in way technician treated me. Went in on Monday needing new wheel, No loner car avail, yet wouldn’t know till Friday the status of job, had to call Friday as none called me. This after pu More

by kellypetersobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Hill, Tom Mabe
Feb 09, 2021 -

Bud Brown Volkswagen responded

Kelly, I can appreciate how frustrating it is to have a wheel damaged to the point it won't hold air. I do think we had your best interest in mind by arranging for an outside company to straighten your bent alloy wheel rather than try and sell you a brand new wheel for 3 times the cost (which also may have possibly been a faster solution). I will also say that we do try to be accommodating to people when they need a loaner vehicle, but like all dealerships, we only have a set number of vehicles available for use and they are usually spoken for several days in advance. I apologize if someone on my team gave you a negative attitude when you arrived that day; that is never our intention as you have personally witnessed during the years you have been coming here. If there is anything that I can do for you, please call me directly at 913-393-8140. Kelly G Adams Service Manager

February 07, 2021

Kelly and his team ran into issues w/ my Touareg and went above and beyond in troubleshooting and getting me back on the road. Their experience and work quality is exceptional. More

by dugganj2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Feb 08, 2021 -

Bud Brown Volkswagen responded

Thank you for trusting Bud Brown Volkswagen to get the job done!

February 07, 2021

Very accommodating. No pushy salesmen or sales pitch. All workers pleasant and enjoy working there as they talked about it with my husband. We were not interested in a VW but looked at used cars and More

by WILDRICKCECELIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jeffrey Condrey
Feb 08, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in the Bud Brown Volkswagen team to get the job done. Drive safely in your new vehicle, and we hope to see you again down the road!

February 05, 2021

Had wonderful service with Steve, he laid out all of my service options clearly and didn’t push me to do more than was needed. More

by TCLARK12340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Feb 08, 2021 -

Bud Brown Volkswagen responded

Thank you so much for sharing this feedback about Steve! We are happy to hear that he provided pressure-free service. Hope to see you next time at Bud Brown Volkswagen!

February 04, 2021

Bud Brown been servicing my 2008 Jetta SE for years with excellent service, affordability, and friendliness! I couldn't be happier as a loyal VW owner. More

by ED_PODOLAK_RUNS_AGAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe, Roman Ramos
Feb 04, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Bud Brown Volkswagen, and we look forward to working with you and your 2008 Volkswagen Jetta again!

February 02, 2021

Easy to work with and had great selection of cars to fit my budget. I appreciate the fact that they got creative when it came to making the deal work More

by ARGLEASON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Jerry Arns, Jesse Tinker
Feb 02, 2021 -

Bud Brown Volkswagen responded

We're thrilled to hear that our team went above and beyond to deliver a rewarding buying experience! Thank you for choosing Bud Brown Volkswagen, and congratulations on your new car!

February 02, 2021

Guys did a great job. Stayed a few minutes late which allowed me to get my oil change done while I was on that side of town. More

by HEIDIHUELSENBECK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Feb 02, 2021 -

Bud Brown Volkswagen responded

It's great to hear that our service team went above and beyond to deliver a great experience, Heidi! Thank you for coming to Bud Brown Volkswagen for your oil change!

January 30, 2021

They got my car fixed for me while I was out of town and kept it for me till I got back. No more issues and fixed a couple other issues while it was there! Thanks More

by HEATHK88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Feb 01, 2021 -

Bud Brown Volkswagen responded

Thank you for trusting us with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your visit. Drive safely, and we hope to see you again at Bud Brown Volkswagen!

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