Bud Brown Volkswagen

Painless Purchase The process of buying this car from beginning to end was very easy. I especially want to thank Brandon Jackson for his low-key yet attentive approach The process of buying this car from beginning to end was very easy. I especially want to thank Brandon Jackson for his low-key yet attentive approach to dealing with us throughout the process; he made the experience even better and I wouldn’t hesitate to recommend him to my friends and family. More

2018 Passat The buying process was quick and simple! They were very accommodating as I was a first time buyer and didn’t have all of the paperwork I needed right The buying process was quick and simple! They were very accommodating as I was a first time buyer and didn’t have all of the paperwork I needed right away. Sam was a great salesman and very helpful. More

Terrible Customer Service I arrived where one gentleman sat at his desk and said nothing to me. Another male customer came in and was greeted immediately and asked how he coul I arrived where one gentleman sat at his desk and said nothing to me. Another male customer came in and was greeted immediately and asked how he could be helped and if he would like the customary car wash to which he replied sure. I then was by myself again. Another employee arrived and asked if I needed help. I said yes. I asked about a known issue on my car that has less 45,000 miles. He said since I hadn’t purchased it here it would cost at least $140 to see if they might figure out what it could be. I asked why it hadn’t been looked at when it was served a couple of months ago and was told I didn’t purchase it there so I was out of luck. I understand that I didn’t purchase a certified vehicle and that it’s past 36,000 miles. There was no empathy shown nor options other than spending more money for exploring what it might be. I declined and asked for an oil change. I had to specifically ask if my car would be washed and was asked if I wanted it to be washed which I replied yes. The same employee came out to the waiting area later and sat next to me, with his back to me, and talked loudly to the customer who came in after me (but was helped before me) and told how he hated customers who were mean and had attitudes. He chatted with the customer about his wife for about 10-15 mins. My wife bought her new Volkswagen from this dealership and is the reason I bought my first Volkswagen. Because of this experience with this employee in particular AND that the vehicle is blowing hot air for about 10 mins when turning on the AC this early on, I’m actively looking at selling the vehicle at a loss. Great Customer Service #ThanksBudBrown More

good overall service They worked me in and got me out quickly. I always feel like they care about me and my car. I will be going back as needed. They worked me in and got me out quickly. I always feel like they care about me and my car. I will be going back as needed. More

Service I won't take my car to anyone other than Bud Brown. They are wonderful at taking care of all my needs. They have a friendly staff that is more than wi I won't take my car to anyone other than Bud Brown. They are wonderful at taking care of all my needs. They have a friendly staff that is more than willing to help out and answer any questions I have in regards to my car. More

Hassle free, great experience! I would recommend this dealership to anyone. The entire process was smooth and quick. They delivered on everything they said they would. Jesse was fa I would recommend this dealership to anyone. The entire process was smooth and quick. They delivered on everything they said they would. Jesse was fabulous. Thank you. More

Glad I went to Bud Brown Max was a good, straight-forward salesman. Very pleased with the Passat. Jerry Arns likewise. Happy to recommend both a VW Passat and Bud Brown to Max was a good, straight-forward salesman. Very pleased with the Passat. Jerry Arns likewise. Happy to recommend both a VW Passat and Bud Brown to anyone looking for a very good car and a good buying experience. More

Great location to buy a new car! Definitely I recommend Bud Brown Volkswagen. Brandon and Jerry were very courteous and friendly, knowledgeable and helpful. Entire staff was very prof Definitely I recommend Bud Brown Volkswagen. Brandon and Jerry were very courteous and friendly, knowledgeable and helpful. Entire staff was very professional. Thank you guys for this positive experience. More

Nice Inventory Seems to have competitive prices. Make sure you push for at least wholesale on your trademark. Nice folks. Brandon was very helpful. Nice clean faci Seems to have competitive prices. Make sure you push for at least wholesale on your trademark. Nice folks. Brandon was very helpful. Nice clean facilities. More