Bud Brown Volkswagen

Great Experience Had a great experience with Shannon. He was very knowledgeable and personable and never was pushy. He made shopping for a vehicle easy! It’s been Had a great experience with Shannon. He was very knowledgeable and personable and never was pushy. He made shopping for a vehicle easy! It’s been 10 years since I bought a new car! More

Great communication Excellent service writer . Explained everything upfront and estimated cost of work being done . No surprises . Car was cleaned up and ready to go when Excellent service writer . Explained everything upfront and estimated cost of work being done . No surprises . Car was cleaned up and ready to go when I arrived . Thank You More

used car purchase Mike was very friendly and helpful during my used car purchase. I did not know exactly what I was looking for, and how much I wanted to spend, and he Mike was very friendly and helpful during my used car purchase. I did not know exactly what I was looking for, and how much I wanted to spend, and he was very patient and helpful as we worked through the narrowing down process. The "closing" process included the requisite add on's for purchase, but it was not high pressure in any way, and did not add a lot of time. Jerry the sales manager was also friendly and helpful, and not high pressure either. Thanks - I will return next time I need another car! More

Got there early Got there earlier than my appointment time they took the car right in and was ready to go (done with car) about the same time as my appointment Got there earlier than my appointment time they took the car right in and was ready to go (done with car) about the same time as my appointment More

First Time Volkswagen owner/ Bud Brown Service User I brought the car in for a recall, check engine light, and safety recall. I received a call back the same day and was advised there was a map sensor I brought the car in for a recall, check engine light, and safety recall. I received a call back the same day and was advised there was a map sensor triggering the engine light and a bad vacuum pump creating the oil leak. Both items would be $1500 to correct. I gave the green light to fix and the car would be picked up later that same day(late evening). The following morning we noticed the car still had an oil leak in the same spot. We took the vehicle back in to have it looked at. Initially they couldnt find a leak and asked to keep it an extra day. The following day we received a call that the rear main seal is leaking as well as the headgasket, an additional $2500 would be required for the additional finds. All of these “issues” should have been found during the initial inspection, it turned in to a “lets throw parts at it to see if it fixes it”. Had all the issues been found initially it would have changed how we go about spending on what needs repaired. More

Great experience overall. Jesse and Chris were both very attentive and very helpful. The features and the history of the car were explained in detail for us. We had a minor i Jesse and Chris were both very attentive and very helpful. The features and the history of the car were explained in detail for us. We had a minor issue with the adaptive headlight system which Tom in service handled very professionally and courteously. More

Lost key replace and reprogram All went well. Parts and service writers were all kind as well as the cashier. The mechanic was somewhat terse but I shouldn’t have been botheri All went well. Parts and service writers were all kind as well as the cashier. The mechanic was somewhat terse but I shouldn’t have been bothering him in the first place, I tried to help with gear selection as my cars gear linkage was disconnected (due to lost key and having an auto transmission ) and I caused him a delay by moving his battery booster. He then finished and ran off without saying anything when we had agreed to try and program another fob. I’m not bothered by attitudes, though some people might have been. Everyone 5 stars, mechanic 3. More

Quick and easy Shannon was a great salesperson. He was super knowledgeable of the products and didn't put the usual sales guy pressure on us. Overall, the best car Shannon was a great salesperson. He was super knowledgeable of the products and didn't put the usual sales guy pressure on us. Overall, the best car buying experience I've had to date (my eleventh car). More

Great experience Great experience. I’ve known Phil Brown for a long time. He has always made my buying experience very quick and easy. Thss AS T’s why I always buy fro Great experience. I’ve known Phil Brown for a long time. He has always made my buying experience very quick and easy. Thss AS T’s why I always buy from him More

Five Star Experience My wife and I had a great time looking at the vehicles with our salesman. He wasn’t pushy, very informative and had a great attitude. It definitely he My wife and I had a great time looking at the vehicles with our salesman. He wasn’t pushy, very informative and had a great attitude. It definitely helped when buying a car. Which we did buy a great car for an outstanding price More