Bud Brown Volkswagen

My experience was great and I give Bud Brown Volkswagen all the shiny gold stars! all the shiny gold stars! More

Very efficient and professional the minute you step in the doors of the service department, loaner was ready. Thanks Tom and technician. the doors of the service department, loaner was ready. Thanks Tom and technician. More

The Service team at BB VW are easy to work with and provide complete service. I have never had to return to have follow-up items corrected. provide complete service. I have never had to return to have follow-up items corrected. More

Moving to Kansas from Tennessee I was concerned about finding a dealership that would take care of my car as well as Cool Springs VW (Franklin, TN) had. I’m happy to say that Thomas, at Bud Brown VW, w finding a dealership that would take care of my car as well as Cool Springs VW (Franklin, TN) had. I’m happy to say that Thomas, at Bud Brown VW, was great! He listened to my concerns, solved the problem, and had my car washed and ready the same day. More

Not a fan of the customer service with my assigned advisor. The guy who greeted me on the drive I think his name is Steve??? Was great. My appointment was made with a loaner vehicle with no comments o advisor. The guy who greeted me on the drive I think his name is Steve??? Was great. My appointment was made with a loaner vehicle with no comments or concerns about me getting one & when I get there they said they “ save them for current customers, not new ones” but still have me one after interrogating me about why I need one. Being a service advisor myself, that would not fly with the team I’m in. Other than the write up process my vehicle got in and out quickly. More

Dealt with my recall quickly and efficiently without trying to upsell or mislead on maintenance. I appreciate their honesty and reliability, hard to find these days trying to upsell or mislead on maintenance. I appreciate their honesty and reliability, hard to find these days More

The team and management Service crew I have been fantastic at Bud Brown they have helped assist with financing and maintenance on the car and very professional level fantastic at Bud Brown they have helped assist with financing and maintenance on the car and very professional level More

Bud Brown VW service center had friendly and pleasant customer service, did thorough work and completed services earlier than the quoted time. Great experience, no complaints. customer service, did thorough work and completed services earlier than the quoted time. Great experience, no complaints. More

I love the honesty of everyone I dealt with. A really great experience. Thankyou. great experience. Thankyou. More

Excellent customer service from beginning of getting information concerning my car to paying for the service. Waiting room was very relaxing, neat, clean, and organized. information concerning my car to paying for the service. Waiting room was very relaxing, neat, clean, and organized. More