Bud Brown Volkswagen
Olathe, KS
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I took my car in for an oil change, My car has an oil leak which I mentioned to the service guy. I asked if someone could take a look at it while my car was there but I was told I would have to make an a leak which I mentioned to the service guy. I asked if someone could take a look at it while my car was there but I was told I would have to make an appointment to bring it back for that. No problem. My oil was changed quickly then I was told I needed tires, brakes and a new battery. But they didn't see any oil leak even though I had mentioned it but they had no problem quickly finding other things I need. The brakes, yes they need to be done. I've had no issues with my battery and my tires are fairly new. They said they were the wrong size. I'm not to impressed with your customer service department at this time even though I'm a fairly new customer. More
I had an excellent interaction with Missy in your sales department. She was very accommodating and helped get everything squared away on the 2020 Jetta GLI that I was looking for. Jesse did a great job whe department. She was very accommodating and helped get everything squared away on the 2020 Jetta GLI that I was looking for. Jesse did a great job when I came in to pick up my vehicle and answered any other questions I had. Julie was great to work with on getting the financials squared away. Highly recommend this dealership for sales and service! More
Jason was a wonderful person to work with. Extremely knowledgeable and patient as I took over a year to purchase. I appreciate the detail he went into explain the aspects of not only the Atlas but also knowledgeable and patient as I took over a year to purchase. I appreciate the detail he went into explain the aspects of not only the Atlas but also the various warranties included. More
Excellent follow up service. Quick, communicative, and priced right. Really happy to continue giving them my business. Think I will always have a GTI in part because of the service. priced right. Really happy to continue giving them my business. Think I will always have a GTI in part because of the service. More
Quick and Easy Staff was courteous of social distancing. Completed the recall work quickly. Was able to work on their wi-if without any issues during the service. Staff was courteous of social distancing. Completed the recall work quickly. Was able to work on their wi-if without any issues during the service. More
This was our second experience purchasing a vehicle from Bud Brown VW. We appreciate Missy’s professionalism, knowledge and humor. This experience was a good as our first time. We love our new 2020 Passet! Bud Brown VW. We appreciate Missy’s professionalism, knowledge and humor. This experience was a good as our first time. We love our new 2020 Passet! Thank you, Missy! More
No pressure and willing to work with you. I wasn't looking to for a new car until fall but the 0% got me looking early. I first reached out on the internet to verify the current finance deals I wasn't looking to for a new car until fall but the 0% got me looking early. I first reached out on the internet to verify the current finance deals. Then I stopped in and take with Mike. We took the car far a test drive and then sat down for less than 1 hour. They gave me a fair trade in price and good deal on the new car. I met with the finance person and I purchased a extended warranty. The entire process was about 2 hours and felt good about the deal I got. They were very polite and easy to deal with. I would recommend them to anyone. More
Enjoyed the experince and love the new car Missy and Pete did an excellent job throughout our purchase process. We looked at several vehicles and asked a lot of questions before purchasing our Missy and Pete did an excellent job throughout our purchase process. We looked at several vehicles and asked a lot of questions before purchasing our new Jetta. Enjoyed several good laughs! Great experience - clean facilities, and very friendly, knowledgeable and helpful people. This is the second Jetta (first was in 2012) we have purchased from Bud Brown. We love the 2012, but this 2019 is even more fun! More