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Bud Brown Volkswagen

Olathe, KS

4.5
2,405 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,405 reviews

June 26, 2020

I am very happy with my car buying experience. Everyone at Bud Brown was great to work with. Thanks to Jesse and the rest of the team that helped. More

by Sportwagen2
Recommend Dealer
Yes
Employees Worked With
Parts dept. And Julie in finance, Smokey Peters, Jerry Arns, Jesse Tinker
Jun 29, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share such wonderful feedback for Bud Brown Volkswagen. We are excited to hear that Jesse helped you into a new car. Safe travels!

June 26, 2020

Great deal on the car, maybe one of the easiest sales they ever made. But the service was a 3. I would go back if I found another Great deal on a car, however it wouldn’t be be because of brand loyalty More

by MEIERCRAIG1
Recommend Dealer
No
Employees Worked With
Pete Egeland, Smokey Peters, Max Harrell
Jul 13, 2020 -

Bud Brown Volkswagen responded

Customer service is our priority and I'm disappointed to hear that we didn't earn your five stars. Would you be willing to share where we might have improved? If so, please give me a call. Thank you for your business and safe driving, Rick Pringle - General Sales Manager - (913) 393-8120

June 26, 2020

We had a wonderful shopping and buying experience! We had a vehicle being serviced and Steve was honest, knowledgeable and amazing to work with. We were also sipping for a new vehicle and the process was smo More

by TAMMY_SWEENEY
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Steve Hill, Jerry Arns
Jun 29, 2020 -

Bud Brown Volkswagen responded

Tammy, thank you for taking the time to review Bud Brown Volkswagen! I'm glad to hear that our team member Steve provided you with a five-star experience. Enjoy your new ride!

June 26, 2020

Great people to work with...Rick Pringle, Jason Wattree, Jesse Tinker. Jason explained how to operate the car with all of its technology. Then returned for more instructions from Jesse. Very patient staff More

by KAREN.ABERNATHY
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Rick Pringle, Jason Wattree, Jesse Tinker
Jun 28, 2020 -

Bud Brown Volkswagen responded

Hi Karen, thanks for taking the time to review the wonderful experience you had with Rick, Jason, and Jesse. At Bud Brown Volkswagen, it is our goal to make sure customers feel confident behind the wheel and I am pleased to know that came through to you. Enjoy your vehicle!

June 26, 2020

The service department is a professional, knowledgeable and customer oriented group. I have a good experience every time my vehicle needs routine maintenance or repairs. More

by RCB220
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Jun 29, 2020 -

Bud Brown Volkswagen responded

Thank you for reviewing Bud Brown Volkswagen. I am pleased to hear that you are satisfied with the services offered by our team. We look forward to taking care of you next time!

June 26, 2020

I had a great experience, I will be back! My car is running now that they unlocked my ignition column. Thank you all!! #repeatcustomernow ok More

by pwop_1
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Kelly Adams
Jun 27, 2020 -

Bud Brown Volkswagen responded

Thank you so much for being part of the Bud Brown Volkswagen family! We love to hear that your car is running smoothly after your recent visit with us. Have a great weekend!

June 26, 2020

The staff at Bud Brown VW is always happy to help in any way they can - regardless of whether I’ve got an appointment for service, or If I have a question and just drop into the dealership without an appoin More

by TJG66213
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell, Norman Kearney, Steve Hill, Max Harrell, Jerry Arns, Rick Pringle, Jason Wattree, Kelly Adams, Mike Burkemper
Jun 28, 2020 -

Bud Brown Volkswagen responded

Thank you for sharing your feedback for Bud Brown Volkswagen. It's great to hear that you are always taken care of!

June 23, 2020

Most of the people are friendly. The transaction did not take that long. Did not feel pressured. Could have used more help in understanding the features of the car. More

by MLIAMH
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell, Chris Matheny
Jun 24, 2020 -

Bud Brown Volkswagen responded

Thank you for the review and feedback! We are grateful that we got the opportunity to work with you here at Bud Brown Volkswagen. If you'd like assistance with your new vehicle, I would be more than willing to take your call! Please don't hesitate to reach out to me. Thank you, Pete Egeland - New Car Manager - (913) 393-8111

June 19, 2020

Service department is top notch, very professional, knowledgeable about the cars. Some places I've been in the past, I know more about the cars than the service advisors. More

by HIGHNOTEFAN
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jun 19, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are grateful for your business here at Bud Brown Volkswagen, and it means a lot to know that we provide the professional and knowledgeable service we pride ourselves on here. We look forward to your next visit!

June 19, 2020

What a great experience. This is the first time in 27 years I have bought a car at a different place. Max and Rick made the process easy and at no time felt pressured. Max listened you what I was looki More

by HEATH.KOHL
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Max Harrell, Rick Pringle
Jun 19, 2020 -

Bud Brown Volkswagen responded

Thank you so much for taking the time to leave us a review! We are proud that we earned your business here at Bud Brown Volkswagen, and we will certainly let Max and Rick know that you appreciate their help. We look forward to working with you again sometime!

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