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Bud Brown Volkswagen

Olathe, KS

4.5
2,405 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,405 reviews

January 24, 2023

Steve Hill in service is amazing to work with. He explains everything in detail and always keeps you updated. He is very knowledgeable and helps you get over the inconvenience of your car proble More

by tkscissorqueen
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 25, 2023 -

Bud Brown Volkswagen responded

Thanks for this great review of Bud Brown Volkswagen. Steve will appreciate your kind words. We are here to help with all of your service needs!

December 28, 2022

Steve is exceptional. Honest and extensive explanations of what was checked, repaired, and/or may need attention in the future. Outstanding service dept. More

by timothy b oberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Dec 29, 2022 -

Bud Brown Volkswagen responded

Thanks for this great review of Bud Brown Volkswagen, Timothy! Steve and the team appreciate your trust and business. We are here to help with any of your future service needs!

December 15, 2022

Always get prompt and courteous service. They take the misery out of the visit. I would highly recommend. More

by Rick S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Pete Egeland, Steve Hill, Smokey Peters, Rick Pringle, Kelly Adams
Dec 16, 2022 -

Bud Brown Volkswagen responded

Thank you for this great review of Bud Brown Volkswagen! We are glad we can make the experience pleasant. Your trust and loyal business mean the world to the team.

November 27, 2022

Second car purchased from Jason Wattree and I would recommend him to anyone. Is friendly, knowledgeable, and honest. Dan was low pressure and made things easy when closing the deal. Great place to do b More

by zoucrew5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Nov 28, 2022 -

Bud Brown Volkswagen responded

Thank you for the 5-star review of Jason, Dan, and the rest of our team here at Bud Brown Volkswagen! We appreciate the kind words and we hope to see you in the future!

November 20, 2022

Great service and helpful in presenting relevant service needs to keep vehicle in great condition More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 21, 2022 -

Bud Brown Volkswagen responded

Thank you, Jon. We're happy to be your go-to dealership! --Bud Brown Volkswagen team

October 17, 2022

Service Dept Mgr, Steve, is outstanding. He always is advising me on upcoming scheduled maintenance that will keep my car purring along. Also the Bud Brown maintenance promotions that come More

by 1eagleputt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Smokey Peters
Oct 17, 2022 -

Bud Brown Volkswagen responded

We will be sure to let Steve know how much you appreciated all of the help. Thanks for the kudos and we look forward to seeing you and your vehicle at Bud Brown Volkswagen again next time!

October 16, 2022

The service department is fantastic! My 2020 Atlas Crossport has had a few recalls. Steve & his service team are flexible with my schedule & get my car in ASAP. The work has always be More

by Crossport2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Oct 17, 2022 -

Bud Brown Volkswagen responded

We really appreciate your confidence in our service team! Thank you for choosing Bud Brown Volkswagen and for sharing your kind words about Steve. Drive safely until we see you again!

September 25, 2022

This dealership has been really great and made the purchase process very easy. My husband has been using them for service for years and I look forward to doing so now also! More

by Greenpaintedpink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody James
Sep 26, 2022 -

Bud Brown Volkswagen responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Bud Brown Volkswagen team. Drive safely, and we hope to see you back!

September 10, 2022

Always a great experience with the Bud Brown service department! Easy to get in and out of. More

by dmess53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Sep 13, 2022 -

Bud Brown Volkswagen responded

Thank you for giving the Bud Brown Volkswagen team your business! It's much appreciated!

August 18, 2022

I drive 3 hours to have my new 2022 Passat fixed concerning a screeching noise coming from my car. They said they couldn’t find the noise, they rotated my tires and I had my car back in 20 minutes. More

by rob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Brown, Pete Egeland, Norman Kearney, Steve Hill, Rick Pringle, Kelly Adams, Tom Mabe
Aug 18, 2022 -

Bud Brown Volkswagen responded

Rob, I'm sorry we couldn't better identify the issue and disappointed it has cost us your confidence. I will share this review with my team but also want to directly address your concerns and provide whatever guidance or assistance I can. Please give me a call, time permitting - my contact details are listed here. All the best, Kelly Adams - Service Manager - (913) 393-8140

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