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Bud Brown Volkswagen

Olathe, KS

4.5
2,405 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,405 reviews

August 24, 2020

Took near 2 hrs. To change a light bulb. And it cost 35.00 dollars. Everything was clean and the people were nice. The car wash was a nice touch. More

by BILLOXNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 24, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to write us a review. I'm so sorry that your visit took longer than anticipated as we want to make the servicing process seamless. I will look into what might have caused these delays. Please give me a call if you would like to discuss anything further. Kelly Adams - Service Manager - (913) 393-8140

August 22, 2020

Purchased my Tiguan online ...couldn’t have gone more smoothly! Jesse was a pleasure to work with. The finance team did a great job as well...scanned documents back and forth.... More

by SSTEINMAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jesse Tinker
Aug 24, 2020 -

Bud Brown Volkswagen responded

Thank you for shopping with Jesse at Bud Brown Volkswagen. We are excited to hear about the seamless purchase of your Volkswagen Tiguan as it is our goal to get shoppers on the road in the right vehicle. Congratulations and safe travels!

August 21, 2020

Bud Brown service has always been nice to me. Steve made sure my car get needed maintenance done. For oil change, engine filter change and tire. Rotate only took 1 hour. I did not have to wait long. I alw More

by Pet maniquis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Aug 23, 2020 -

Bud Brown Volkswagen responded

Pet, thank you for trusting us to get the job done. We're pleased to hear that Steve is always accommodating during your vehicle's service visits. Our team looks forward to taking care of you during your next visit to Bud Brown Volkswagen!

August 21, 2020

We’re new to the area but pretty sure we’ve found our VW dealership. They went above and beyond to meet our service needs. More

by Steele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randi
Aug 24, 2020 -

Bud Brown Volkswagen responded

Thank you for the review, and welcome to the area! We are grateful that we got the opportunity to work with you here at Bud Brown Volkswagen, and we look forward to your next visit!

August 21, 2020

Chris was our sales rep and was absolutely WONDERFUL to work with. Both Chris and Dan from the Finance Department went above and beyond to make this Tiguan purchase happen for us. We greatly appreciated t More

by juliereib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Drabek, Chris Matheny
Aug 21, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are so glad you had a good experience working with Chris and Dan here at Bud Brown Volkswagen, and we will certainly let them know that you appreciate their help. We hope that your daughter continues to enjoy her new Volkswagen Tiguan!

August 21, 2020

Bud Brown had to order a replacement radio for my Jetta, they got the radio in very quickly and were able to schedule my appointment. Great customer service and decent service time. Employees are friendly a More

by 25HOWARTHJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Tom Mabe
Aug 21, 2020 -

Bud Brown Volkswagen responded

Thank you for the 5-star review! We are glad that we were able to help you out with your radio here at Bud Brown Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

August 20, 2020

I always get great service at Bud Brown. they always do what they say they will do and no more unless they check with me. Top rate. More

by EMZIMMER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Van Buren, Jason Wattree
Aug 20, 2020 -

Bud Brown Volkswagen responded

We're so lucky to have you as a loyal customer! It's our pleasure to deliver honest, transparent service every time you bring your car in. Thank you for your confidence in Bud Brown Volkswagen!

August 20, 2020

Service diagnosed the problem that Lee’s Summit VW either didn’t want to or couldn’t. I appreciated the service! Tom was very responsive and took time to ask questions and understand the problem. More

by TLAING7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 20, 2020 -

Bud Brown Volkswagen responded

We are thrilled to hear that Tom was able to get you back out on the road safely! Thanks for taking the time to share your experience and we hope to earn your business again down the road. - The Bud Brown Volkswagen team

August 20, 2020

They do a great job with customer service go above and beyond to help you with your needs. We go there for all of our maintenance needs. More

by SEDWARDS40
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Aug 20, 2020 -

Bud Brown Volkswagen responded

This review made us smile! We are so proud to have earned your business and happy to hear you feel confident in our team to get the job done. We hope to see you back at Bud Brown Volkswagen down the road!

August 19, 2020

Our salesman Chris Matheny was excellent to work with. We are enjoying the 2020 Tiguan. The Tiguan looks great and drives great. We definately like all the updated electronic features. More

by david
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Chris Matheny
Aug 19, 2020 -

Bud Brown Volkswagen responded

Hi David - Thanks for the review and for shouting out Chris! It is great to hear that he was able to make your purchase experience go so smoothly. Congratulations and we are wishing you many safe and happy miles in your new 2020 Volkswagen Tiguan! - The Bud Brown Volkswagen team.

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