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Bud Brown Volkswagen

Olathe, KS

4.5
2,405 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,405 reviews

October 09, 2020

The service was quick and simple. I dropped my car off and they let me know when to pick it up the next day. I was in and out. More

by MB1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Oct 09, 2020 -

Bud Brown Volkswagen responded

Thank you for trusting Bud Brown Volkswagen to get the job done. I am glad to hear that it was a seamless process and we look forward to taking care of you next time!

October 08, 2020

The dealer had a wide range of vehicles to choose from - used and new. Jason was the salesman who helped me with my VW purchase. He was friendly and knowledgeable. More

by KEELEDAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Loveless, Jerry Arns, Jason Wattree
Oct 09, 2020 -

Bud Brown Volkswagen responded

Thank you for the positive feedback about our inventory and service! We are delighted to hear that Jason helped you get on the road in your new Volkswagen. Enjoy it! - Bud Brown Volkswagen team

October 07, 2020

Customer service was great! I started the buying process online, it was easy and they did a great job answering questions. When I arrived at the dealership to purchase, everything was ready and the process More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Tinker, Jeffrey Condrey
Oct 07, 2020 -

Bud Brown Volkswagen responded

We couldn't have asked for a better review, Stephanie! It was such a pleasure to make your car-buying experience convenient, efficient, and attentive. Thank you for choosing Bud Brown Volkswagen - we hope you're loving your new vehicle!

October 07, 2020

The service team has always taken great care of my car and I when needed! They are so friendly and always great to work with! More

by JENNIFER-HORTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Oct 08, 2020 -

Bud Brown Volkswagen responded

Jennifer - Thank you so much for trusting us with your vehicle time and time again! We love that you can depend on Bud Brown Volkswagen for friendly service. Enjoy your day!

October 07, 2020

I get emails to schedule service here. So when I do, the guy who sounds like he’s having a really bad day answers the phone & says “We don’t schedule, you just bring your car in. We’ve been this way for 9 y More

by ELOVE789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Norman Kearney
Oct 22, 2020 -

Bud Brown Volkswagen responded

This review is a bit disappointing to read. While I am pleased to hear that Norman took good care of you, I am sorry that we didn't provide the same friendly and accommodating service over the phone. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Kelly Adams - Service Manager - (913) 393-8140

October 06, 2020

Love this dealership and service center. The mask-wearing is a little hit and miss, but it seems like the staff like working there and pass that on to their clients. More

by GTRECORDINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell, Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Oct 07, 2020 -

Bud Brown Volkswagen responded

We appreciate you taking the time to share your feedback and I am glad to see that our service department continues to impress you. Customer and employee safety remain a top priority for us and our team is committed to following proper protocols to ensure each guest is comfortable during their visit. If you would like to share any additional details, please don't hesitate to reach out. Thank you for your business. Kelly Adams - Service Manager - (913) 393-8140

October 06, 2020

Jason is absolutely the man you want selling you a car. He was so helpful, and kind. We knew what we were getting and he was not pushy at all. He took the extra time to make sure we felt comfortable in our More

by AMBER.LAREE.HOPKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Jason Wattree
Oct 06, 2020 -

Bud Brown Volkswagen responded

Thank you, Amber, for taking the time to review Bud Brown Volkswagen! We're thrilled to hear that Jason was such a pleasure to work with during the purchase of your vehicle. Safe travels from our entire team!

October 06, 2020

It was a pleasure to work with Max. He was very professional and down to earth. I will recommend him and this dealership to others. More

by SCOTT@SRICHARDSASSOCIATES.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Harrell, Jerry Arns, Jesse Tinker
Oct 06, 2020 -

Bud Brown Volkswagen responded

We're so glad to hear that Max made your experience exceptional, Scott! Thank you for your confidence in Bud Brown Volkswagen!

October 06, 2020

Service was good and informative and was done in a timely manner for bringing the car on the weekend. The car was washed after completing the service as well. More

by sclochoa
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Oct 06, 2020 -

Bud Brown Volkswagen responded

Thank you for taking time out of your day to review Bud Brown Volkswagen! We love to hear that your service visit with us went smoothly and that you drove home in a freshly washed vehicle. Enjoy your day!

October 06, 2020

The service was great; I was advised of a recall when I brought my work vehicle in for an oil change and they took care of it that day! Steve Hill was the representative that helped me and he was extremely More

by jblancho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Oct 06, 2020 -

Bud Brown Volkswagen responded

Thank you for the review! It was our pleasure to service your vehicle here at Bud Brown Volkswagen, and we will certainly let Steve know that you appreciate his help. We look forward to your next oil change!

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