Bud Brown Volkswagen

I called to test drive a vehicle that I saw on cars.com. Internet Salesman, Roger, had the vehicle at the door for me to look at upon arrival. Todd was very good at discussing the vehicle and then handled Internet Salesman, Roger, had the vehicle at the door for me to look at upon arrival. Todd was very good at discussing the vehicle and then handled the sale in a comfortable manner. This is soooo different than what has happened at car dealerships. No busy salesman...just the facts. More

Found a car a wanted via Cars.com. Gave Bud Brown VW a call and was put through to Jim. Told him the time I was coming and when I arrived at the dealership the car had already been pulled up front & rea call and was put through to Jim. Told him the time I was coming and when I arrived at the dealership the car had already been pulled up front & ready for me to test drive. Jim was friendly & very professional & knowledgeable about the vehicle. The sales negotiation was handled respectfully & professionally. More

This dealer, Bud Brown VW, made leasing my wife's new VW CC R-Line a very good experience. My salesperson, Chris Jung, did an excellent job showing me all the features that were pertinent to me. I dealt wit CC R-Line a very good experience. My salesperson, Chris Jung, did an excellent job showing me all the features that were pertinent to me. I dealt with both managers, Steve and Nick. They both went out of their way to make sure I was comfortable with my purchase. I would recommend this dealer to all my friends & family and will definately do business with them again on my next vehicle purchase. More

All the staff was very nice and did not give any pressure. I heard some other great comments from a couple in a restaurant about the dealership. they were saying they had a very good buying experi pressure. I heard some other great comments from a couple in a restaurant about the dealership. they were saying they had a very good buying experience. More

I was very pleased with my experience with this dealer, Todd especially. After we came in and test drove the car we still had some thinking to do. Todd was courteous and called back several times to see if Todd especially. After we came in and test drove the car we still had some thinking to do. Todd was courteous and called back several times to see if there was anything he could do to help our decision. He worked with us to meet the payment that fit out budget. Now we have a beautiful "new" used car. More

I walked in only hoping for a check and look at car my friend find for me and found that they had the exact car I wanted, a 2007 Lexus RX350 with AWD. Todd helped me get a good trade-in value for my old friend find for me and found that they had the exact car I wanted, a 2007 Lexus RX350 with AWD. Todd helped me get a good trade-in value for my old car, and made me a good deal on the RX350. I'm a very detail oriented person, but Todd took the time to explain all the details to me and show me all the numbers so I could make important for me decision. Todd was very friendly and made the business side of the deal very easy. I appreciated everyone's honest and friendly demeanor very much and am thankful they were able to help me get my car! More

The quality of service and attention to customer needs is exceptional. Zach went above and beyond to satisfy our needs. We had a great buying experience and will return for our next vw purchase. exceptional. Zach went above and beyond to satisfy our needs. We had a great buying experience and will return for our next vw purchase. More

Arrived shortly after the dealer opened on a Monday morning, picked out a "new arrival" from the night before and was driving home shortly thereafter with a new car. Very positive experience. morning, picked out a "new arrival" from the night before and was driving home shortly thereafter with a new car. Very positive experience. More

Typcially shopping for a new vehicle in on par with a trip to the dentist for me; actually the dental trip is preferred. However my experience with Bud Brown was certainly better than expected. I foun trip to the dentist for me; actually the dental trip is preferred. However my experience with Bud Brown was certainly better than expected. I found the sales staff reasonable and the quality of the used vehicle that we purchased was excellent. After obtaining the vehicle we took it to our usual mechanic who commented that it was one of the best used vehicles that he had seen in some time. Overall i would give the staff a 9.5 out of 10. If there is room for improvment it would come with a few minor discrepancies that emerged between the information that the sales staff and the finance guy offered. The oil change program that was offered with our warranty was additional. The sales staff indicated that it was included but eventually it ended up being about $140 on top of the warranty. Additionally the sales staff indicated that I would be able to use any certified mechanic with the warranty; however it appears that this is only the case when i am more than 50 miles from Bud Brown. These were minor issues, but could be improved. Nevertheless, my experience overall exceeded my expctations and i would use them again in the future if the vehicle i was searching for was in their used car stock (sorry not a VW guy). More

Brian was very informative and friendly but not pushy. He worked hard to get our business and has already done a couple of follow ups with us to make sure we were happy with our car and experience. worked hard to get our business and has already done a couple of follow ups with us to make sure we were happy with our car and experience. More