Bud Brown Volkswagen

I found my car online. Dealt with Roger Brock, who made buying the car an easy experience. Had my financing, price and trade-in value all done before I even set foot in the dealership. Missy McConnell too buying the car an easy experience. Had my financing, price and trade-in value all done before I even set foot in the dealership. Missy McConnell took me for my test drive and explained the car's features. No "car sales games" at this dealership! It was a pleasure to do business at Bud Brown Volkswagen. More

Chris Jung went out of his way. I was in a car accident and didn't have a vehicle to go look for a new one. He made the experience convenient, fun and easy. I appreciated his thorough service and follow-up and didn't have a vehicle to go look for a new one. He made the experience convenient, fun and easy. I appreciated his thorough service and follow-up. Bud Brown will definitely be my go-to dealership because of their superb professionalism and courteous service. More

Like another customer who wrote a review, I too, was a huge pain. I was very skeptical, having been burned so many times before. I was immediately impressed with Missy's friendliness and honesty from th huge pain. I was very skeptical, having been burned so many times before. I was immediately impressed with Missy's friendliness and honesty from the get go. One of the biggest reasons I stayed with Bud Brown, is that I had made it clear before arriving that I was only interested in leasing a new vehicle. Not once did Missy ever try and get me to buy a car, unlike my experiences at other dealerships. I really appreciated that. I was also impressed by Missy's knowledge of the particular vehicle I was interested in. She was extremely helpful. Everyone there was so friendly and helpful. Also, it was a very nice dealership, very clean and customer oriented. I also had some financial problems and there were some problems with my paperwork, but everyone was very helpful and patient and worked well with me to get all the problems ironed out. I would definitely recommend this dealership and Missy, in particular. I look forward to a happy, long relationship. More

My first experience with this dealership on Dec. 6, 2011, with my salesman Zach, was very good, but when they couldn't fix my White 2012 Jetta TDI, they offered to replace it. Steve Everhart was in charge of with my salesman Zach, was very good, but when they couldn't fix my White 2012 Jetta TDI, they offered to replace it. Steve Everhart was in charge of this. I upgraded from TDI Premium to TDI Premium w/Navigation, to make sure I didn't have the same problem with the stereo system. I was told that Volkswagen was giving them money to get me out of my defective car and into a new one. The car was only 3 months old and service tried to fix it several times, along with a corporate Volkswagen troubleshooter. All along I was being told I was only paying the difference in model upgrade. After deciphering the paperwork,multiple pages, I was over-charged $1500. Steve was unwilling to work with me about the over-charge and said that it was correct and that he wasn't going to do anything about it because I already signed the paperwork. Long story short, if you do end up buying from here, take the extra time to look over the paperwork. They are the reason we all hate to buy cars from dealerships. I would never buy another car from here and wouldn't recommend you do either. I feel sorry for the person that they sold my defective car to, I'm sure they told them there was nothing wrong with it! More

I have purchased several vehicles over the years. Max Harrell was the first sales person with such a detailed knowldege of the model test driven as well as competetors. He went to great lengths to ensur Harrell was the first sales person with such a detailed knowldege of the model test driven as well as competetors. He went to great lengths to ensure both my wife and I were well-informed about the vehicle inside and out. More

I would first like to start off by thanking everyone one @ bud brown for putting up with me, IM a big pain in the neck to say the least; this is my first VW I have purchased, Customer service at its finest @ bud brown for putting up with me, IM a big pain in the neck to say the least; this is my first VW I have purchased, Customer service at its finest with my wonderful Sales Executive JIM MCNEAL "aka the man”. I refuse to buy cars because I do not like dealing with the stereo typical car salesman/woman, but everyone at bud brown is very laid back and very helpful, Jim impressed me with his very calm and gentle mannered, even when he’s dealing with someone like me. I could go on and on about how wonderful it was coming here but it would become a book, so in conclusion I will defiantly be referring people to Jim McNeal and I will defiantly be coming back for another car in the future.. Thanks Jim More

My experience at Bud Brown Volkswagen was a pleasant one. The salesperson, Jim McNeal, who sold the Volkswagen to me was very easy to talk to, and made me feel right at home. I would most definitely recomm The salesperson, Jim McNeal, who sold the Volkswagen to me was very easy to talk to, and made me feel right at home. I would most definitely recommend Bud Brown Volkswagen to my friends and family that are in the market for buying a new/used car in the future. More

I had an excellent buying experience at Bud Brown VW due to the service of Chris Jung my salesperson. He completely kept me in the loop on every update and detail in the purchasing process and also after pi to the service of Chris Jung my salesperson. He completely kept me in the loop on every update and detail in the purchasing process and also after picking up my New 2012 Jeta GLI Autobahn he has stayed in touch. Every question was answered quick and effectively and I would highly recommend Chris as a person to help you find the car that meets your needs and expectations. I have been so impressed by this car and the level of service received that I hope to later on come back and buy again. More

After finally deciding to buy a new VW Diesel from Bud Brown,I found Zach was a great help in helping my wife understand the benefits of Diesel over petrol engines. He was also extremely knowledgeable in Brown,I found Zach was a great help in helping my wife understand the benefits of Diesel over petrol engines. He was also extremely knowledgeable in the setting up of the car to my particular specs. I now know that I can go back to him at any time should I need further assistance. More

Larry and Jim were great to work with. I appreciated their hard work and follow-up. I would highly recommend Bud Brown VW! Das Auto! their hard work and follow-up. I would highly recommend Bud Brown VW! Das Auto! More