Bud Brown Volkswagen

In the end, I purchased the car, however, the process was demeaning from a customer service view. During my test drive, the salesman indicated that the vehicle came with an additional 36month/100,000mile wa demeaning from a customer service view. During my test drive, the salesman indicated that the vehicle came with an additional 36month/100,000mile warranty. I was surprised by that, and told him that definitely influenced my decision to purchase that day. However, when the time came to sign for the car, the warranty provided to me indicated that I would be responsible for 50% of costs (supplies and labor). This information was not disclosed to me during our conversation. At that point, the salesman asked the manager Nick to talk with me. Nick's comments were rude and condescending. He stated, "Most people will read the warrant paper on the window before they drive the car." I was very disappointed in his response as a manager, and shared with him the conversation I had with the salesman. Nick continued the rationale he used previously, "Well, we don't give warranties away, you should have read the 50% responsibility before you drove the car." I initially left the dealership, however, the price of the car was very good in my opinion, and I also realized that my own frustrations with the manager's comments lead me to leave. In the end, I purchased an extended warranty - I'm sure some people will see this as the manager improved the bottom line sales, however, from a customer service perspective, I can assure any readers that I will not use this dealership for any future car purchases. More

Missy and Steve Everhart HAVE BEEN EXCEPTIONAL OVER THE PAST 15 YEARS IN ALL MY DEALINGS WITH BUD BROWN.NOT A BETER DEALER IN TOWN. MISSY WILL GO OUT OF HER WAY TO MAKE SURE YOU ARE HAPPY PAST 15 YEARS IN ALL MY DEALINGS WITH BUD BROWN.NOT A BETER DEALER IN TOWN. MISSY WILL GO OUT OF HER WAY TO MAKE SURE YOU ARE HAPPY More

Bought 2 VW Jetta TDIs from Bud Brown a 2010 and 2012. Loved our Jettas but back windows squeaked on our newest 2012 Jetta, VW nor Bud Brown would cover the repairs in full. Wanted me to pay for part of t Loved our Jettas but back windows squeaked on our newest 2012 Jetta, VW nor Bud Brown would cover the repairs in full. Wanted me to pay for part of the repairs under a Full bumper to bumper warranty when we had only 26k miles on the car. VW will not stand behind their product! Loved the cars but won't cover design flaws in their new body style car. Bought a Chevy Cruze Diesel and traded in the 2012 and havn't looked back. Never again will I own another VW. More

Brian was nice, easy to talk to, very knowledgeable about Brian was nice, easy to talk to, very knowledgeable about volkswagens and seemed genuine, not a fake person saying anything to make a sale. As expec Brian was nice, easy to talk to, very knowledgeable about volkswagens and seemed genuine, not a fake person saying anything to make a sale. As expected, it took a while to complete the purchase, but everyone was friendly and we felt very comfortable. We would definately recommend the dealership to our friends. More

We went there not expecting to find anything we were looking for. They had a very nice vehicle similar to what we were looking for and Jim's friendliness and help sold us. The rest of the folks there di looking for. They had a very nice vehicle similar to what we were looking for and Jim's friendliness and help sold us. The rest of the folks there did nothing to change that feeling. I would buy from again! More

Just bought a BMW from Max, the best dealer sales man I ever dealt with, vey patient and making me feel very comfortable. would definitely recommend Bud Brown and Max to my friends and colleges. ever dealt with, vey patient and making me feel very comfortable. would definitely recommend Bud Brown and Max to my friends and colleges. More

My wife and I had a good experience working with Jim McNeal, our salesman at Bud Brown. Jim was very patient in guiding us through the purchase process, he was very professional, and he also had a grea McNeal, our salesman at Bud Brown. Jim was very patient in guiding us through the purchase process, he was very professional, and he also had a great sense of humor that kept my wife entertained. We were very pleased with how things went, and I would highly recommend Jim to anyone in the market for a new VW. More

I made an appt with Mike Motley and he was there prompt on time with the cars I wanted to test drive (Jetta TDI, Jetta hybird, and Passat TDI) He quickly explained the hybird concept and we determined it on time with the cars I wanted to test drive (Jetta TDI, Jetta hybird, and Passat TDI) He quickly explained the hybird concept and we determined it would not be the best choice since I drive mostly highway miles. I liked the extra space in the Passat and the extra trunk space (since I haul my golf clubs everywhere) I drove both of them and Mike just helped, did not push or hard sell me. I gave him my number and he didn't call me 5 times a day bugging me, he just let me take my time and make the best decision. Not sure all the salesmen at Bud Brown are that way but my experience with Mike was perfect for me. I would strongly recommend contacting him if you are interested in a Volkswagen, TDI engine is the best. More

Dmitriy was so nice and patient with our crazy family and he was a no pressure salesman! Seiji made everything run nice and smooth during the finance portion. Everyone checked in on us and asked if we nee he was a no pressure salesman! Seiji made everything run nice and smooth during the finance portion. Everyone checked in on us and asked if we needed anything while we waited. We visited several dealerships and this was the best fit for our family. Thanks~ More

Brian made our car-buying process enjoyable instead of stressful. Because of his easygoing and respectful nature, we did not feel pressured at all. He was very candid about prices from the beginning, work stressful. Because of his easygoing and respectful nature, we did not feel pressured at all. He was very candid about prices from the beginning, working to help us make a decision. During a test drive, his comprehensive knowledge of Volkswagen vehicles became obvious. Brian understands what it is to be a professional. The next time I have to buy a car, I will seek him and Bud Brown VW out first. More