Bud Brown Volkswagen

I purchase new cars every two years....and I am 62 so thats a lot of cars from many different dealers representing many different brands. I can say without hesitation that this was my top customer exper thats a lot of cars from many different dealers representing many different brands. I can say without hesitation that this was my top customer experience ever. In particular Jim McNeal, my salesperson, was attentive, extremely knowledgable and negotiated in my (and Bud Browns) best interest. It was a pleasure and I have already had follow up concerning a few questions. Congratulations to Bud Brown VW for assembling an excellent team. PS - Yes I did purchase from Bud Brown and am the proud owner of a new VW GTI. More

I definitely enjoyed the process at Bud Brown - I was treated well the entire time and the customer seems to be the priority. I will continue to go back there in my years of car buying to come. treated well the entire time and the customer seems to be the priority. I will continue to go back there in my years of car buying to come. More

We went to Bud Brown Volkswagen to view a 2013 Beetle and the next day we drove home in it! Our first encounter with this dealership, began with our online vehicle inquiry followed by a prompt response from the next day we drove home in it! Our first encounter with this dealership, began with our online vehicle inquiry followed by a prompt response from Zach. We met with Jim and he answered all our questions about the car in a knowledgable, professional manner. He wanted to meet our needs and we did not feel pressured or rushed. Frank explained our finance options, so we felt confident and comfortable with our decision. Based on our convenience, Steve was able to schedule the protective coating application the same day as our purchase. When we ordered accessories, Scott was very helpful and called as soon as they came in. Jake was accommodating and made setting up an appointment to have the items installed easy. Overall, the Bud Brown staff was informative, friendly, and worked well together. We are very pleased! More

I would recommend this dealership to everybody. Great service,easy to work with. Have every intention of doing business with them again for my wife's vehicle. service,easy to work with. Have every intention of doing business with them again for my wife's vehicle. More

Overall positive experience. Felt that the deal was straightforward and easy to understand... we did not get the runaround we have gotten at other auto dealerships. The sales team was well informed an straightforward and easy to understand... we did not get the runaround we have gotten at other auto dealerships. The sales team was well informed and easy to work with. More

Missy was and has been a great sales rep to work with. She answered all our questions and got us a great price on the two cars we bought. She has scheduled follow up appointments as promised and I would d She answered all our questions and got us a great price on the two cars we bought. She has scheduled follow up appointments as promised and I would definitely recommend anyone to go to her when purchasing a new car! Top notch service! More

Very good experience. I would buy from this dealer again. My trade in broke down on the way to the dealership,and they came and towed the car at no charge and still gave me a fare trade. My trade in broke down on the way to the dealership,and they came and towed the car at no charge and still gave me a fare trade. More

My wife and I recently went to buy two cars from Phil Brown at Bud Brown Volkswagen because I know he is professional, knowledgeble and honest. My father had previously purchased a car from Mr. Brown and Brown at Bud Brown Volkswagen because I know he is professional, knowledgeble and honest. My father had previously purchased a car from Mr. Brown and had a great experience. Mr. Brown helped my wife and I with evaluating the best options for us with regards to purchasing and leasing cars. He was excellent and made the sales experience a positive one for us. Mr. Brown's Sales Consultant, Melissa McConnell, was also very impressive. Her follow through and support after the sales was remarkable. We really appreciated the top flight service and care Mr. Brown and Ms. McConnell gave us. Our truly exceptional and positive experience at Bud Brown Volkswagen in working with Phil Brown and Melissa McConnell is why I give Bud Brown the great rating it deserves as a car dealership. Claudio Molteni More

We had the best experience we have ever had buying a car at Bud Brown. Missy was friendly, knowledgeable, and helpful. I highly recommend her and the folks at Bud Brown. at Bud Brown. Missy was friendly, knowledgeable, and helpful. I highly recommend her and the folks at Bud Brown. More

I was halfway into a 10 hour road trip when my 2012 CC (with less than 15,000 miles!) started acting up. It was the same problem that my home dealership said they had fixed, so I limped the car into the (with less than 15,000 miles!) started acting up. It was the same problem that my home dealership said they had fixed, so I limped the car into the nearest shop (Bud Brown Volkswagen) with a lot of frustration and a bit of an attitude. Steve Haller was the best at handling me and my car! Steve worked my vehicle into an already packed weekend service schedule and stayed in touch while they diagnosed a major issue that my home dealership had missed. He had the car ready for me on my return back through Kansas City (barely two working days later!), and even made a personal phone call a day or two afterward to make sure that my drive was alright and the car was working. It was a great experience, and I'm happy to recommend the service group at Bud Brown for those who live in the area. Who knows, I may even buy my next VW there even though I live in Minneapolis! More