Bud Brown Volkswagen

The service was very friendly and not pushy. They were very patient and flexible. Servicing the vehicle took a long time and it was not very clean. Best experience I've had at a dealership! very patient and flexible. Servicing the vehicle took a long time and it was not very clean. Best experience I've had at a dealership! More

Melissa McConnell was excellent! She was very knowledgeable and really helped us out a lot! My kids enjoyed talking to her. She didn't overly pressure and was patient answering all of our quest knowledgeable and really helped us out a lot! My kids enjoyed talking to her. She didn't overly pressure and was patient answering all of our questions. More

This was by far the best car buying experience of my life. Missy was wonderful to talk to and deal with. I drove almost 5 hours to go to their dealership because they had exactly the car I wanted at a g life. Missy was wonderful to talk to and deal with. I drove almost 5 hours to go to their dealership because they had exactly the car I wanted at a great price. I highly recommend this dealership to anyone! More

I have been a customer of Bud Brown VW since they opened. We have options for VW in south KC area. But... I am so pleased with the quality of staff, professional, honest folks and ease of access make this We have options for VW in south KC area. But... I am so pleased with the quality of staff, professional, honest folks and ease of access make this my VW home. My sales advisor Max Harrell is outstanding in product knowledge, communication and support after the sale. Bud Brown VW... the complete package. Thanks to everyone for another great purchase experience. More

I purchase new cars every two years....and I am 62 so thats a lot of cars from many different dealers representing many different brands. I can say without hesitation that this was my top customer exper thats a lot of cars from many different dealers representing many different brands. I can say without hesitation that this was my top customer experience ever. In particular Jim McNeal, my salesperson, was attentive, extremely knowledgable and negotiated in my (and Bud Browns) best interest. It was a pleasure and I have already had follow up concerning a few questions. Congratulations to Bud Brown VW for assembling an excellent team. PS - Yes I did purchase from Bud Brown and am the proud owner of a new VW GTI. More

I went to Bud Brown needing a quality used vehicle, knowing my credit situation wasn't the best. Mike worked with me to find a car that met my needs, but also came with a few extras for a great price. knowing my credit situation wasn't the best. Mike worked with me to find a car that met my needs, but also came with a few extras for a great price. Then, Frank worked hard to find a financing deal that I could afford. I left very happy with no buyer's remorse, thinking it was a lot less painful than I thought it would be. Definitely going back for my next car purchase! More

I definitely enjoyed the process at Bud Brown - I was treated well the entire time and the customer seems to be the priority. I will continue to go back there in my years of car buying to come. treated well the entire time and the customer seems to be the priority. I will continue to go back there in my years of car buying to come. More

We went to Bud Brown Volkswagen to view a 2013 Beetle and the next day we drove home in it! Our first encounter with this dealership, began with our online vehicle inquiry followed by a prompt response from the next day we drove home in it! Our first encounter with this dealership, began with our online vehicle inquiry followed by a prompt response from Zach. We met with Jim and he answered all our questions about the car in a knowledgable, professional manner. He wanted to meet our needs and we did not feel pressured or rushed. Frank explained our finance options, so we felt confident and comfortable with our decision. Based on our convenience, Steve was able to schedule the protective coating application the same day as our purchase. When we ordered accessories, Scott was very helpful and called as soon as they came in. Jake was accommodating and made setting up an appointment to have the items installed easy. Overall, the Bud Brown staff was informative, friendly, and worked well together. We are very pleased! More

I would recommend this dealership to everybody. Great service,easy to work with. Have every intention of doing business with them again for my wife's vehicle. service,easy to work with. Have every intention of doing business with them again for my wife's vehicle. More

Overall positive experience. Felt that the deal was straightforward and easy to understand... we did not get the runaround we have gotten at other auto dealerships. The sales team was well informed an straightforward and easy to understand... we did not get the runaround we have gotten at other auto dealerships. The sales team was well informed and easy to work with. More