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Bud Brown Volkswagen

Olathe, KS

4.5
2,405 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,405 reviews

November 09, 2020

Norman and Steve Hill always take great care of my vehicle! I do have to say my next interval reminder was missing from my window. That’s a very important reminder for me. More

by TRAMBLEJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Nov 10, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share your feedback. I am glad to hear that Norman and Steve consistently provide you with great service. I do apologize if we forgot to give you a reminder for your next visit and I would be more than willing to take care of this for you. Please give me a call at your convenience. Kelly Adams - Service Manager - (913) 393-8140.

November 08, 2020

Jason was amazing! We were looking for our new family vehicle, and he listened to our every need and showed us exactly what we were looking for and was very helpful throughout the whole process. More

by khaledsrb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Nov 09, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to post about your experience with Jason at Bud Brown Volkswagen! We are committed to meeting the needs of guests and I am glad that came true for you. Hope to see you next time!

November 08, 2020

The dealership was clean & inviting, the staff was friendly & made us feel comfortable without feeling pressured. The entire process was super easy and fast. Thank you. More

by D.M.CASSALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Harrell, Jerry Arns
Nov 09, 2020 -

Bud Brown Volkswagen responded

Thank you for the kind review! We strive to deliver an efficient and seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with us. Congratulations on your new vehicle and safe travels! We hope to work with you again at Bud Brown Volkswagen!

November 06, 2020

Great experience with sales as always. Missy is the best! This is my fourth car now from this dealership, and they never let me down. More

by AELLIS7242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell, Steve Hill
Nov 06, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Bud Brown Volkswagen, and we will certainly let Missy know that you appreciate the help. We hope that you continue to enjoy your newly purchased vehicle!

November 06, 2020

I had an engine failure on a used car and had a warranted! Steve Hill bent over backwards and to make it right! He was awesome!! More

by RANDY.S.MCPHAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 06, 2020 -

Bud Brown Volkswagen responded

Hi Randy - thank you for trusting us to take care of this frustrating situation. At Bud Brown Volkswagen, the safety and satisfaction of guests are our priorities and I am glad to see that Steve was so accommodating!

November 05, 2020

Great experience with sales. Fast and smooth dealing with finance. Everything was explained in detail will visit again when in the market for another vehicle More

by JEFFREY.FOLKEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Roman Ramos
Nov 06, 2020 -

Bud Brown Volkswagen responded

Jeffrey - Thank you so much for coming to Bud Brown Volkswagen for your new vehicle! We are happy to hear that the process was quick and easy. Safe travels, and we look forward to assisting with your future purchases!

November 04, 2020

Quick fast and efficient. Chris took care of everything and showed concern with questions I had also reassured me about future services with my vehicles. More

by DRTYFOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Chris Matheny
Nov 04, 2020 -

Bud Brown Volkswagen responded

Thank you for your confidence in Bud Brown Volkswagen. We're thrilled to hear that Chris always impresses you!

November 03, 2020

Overall they did a great job. I had an appointment at 12:30 but waited for an hour and a half for an oil change. More

by CONNORJLINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 04, 2020 -

Bud Brown Volkswagen responded

Connor - Thank you so much for your patience here. We are grateful to have you as a customer and appreciate you writing us a review. We look forward to assisting you next time at Bud Brown Volkswagen!

November 03, 2020

Quick work but not best customer service from certain staff when you check car in. If the service tech had better people skills the experience would be much better. Glad we purchased from here but don’ More

by RPAULMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill
Nov 04, 2020 -

Bud Brown Volkswagen responded

This is a disappointing review to read. We do strive for friendly service here, and I would be more than willing to speak with you directly about what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Kelly Adams - Service Manager - (913) 393-8140

November 02, 2020

Excellent customer service. Was in and out quick. Norman took care of me. I recommend Bud Brown Dealership. This is my second car with them. All 5 STARS 👍🏼 More

by Sonny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Nov 03, 2020 -

Bud Brown Volkswagen responded

Sonny, thank you for taking the time to leave us a review! We couldn't be happier to hear that Norman provided the excellent service we pride ourselves on at Bud Brown Volkswagen, and we will certainly let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

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