Bud Brown Volkswagen

Salesman Joel Presnell was helpful and knowledgeable about the product. He worked with us to get the best deal possible on a certified pre-owned vehicle. about the product. He worked with us to get the best deal possible on a certified pre-owned vehicle. More

Enjoyed my car shopping experience from beginning to end. Joel and the whole staff were professionals. They listened to me and delivered exactly what I wanted. Joel and the whole staff were professionals. They listened to me and delivered exactly what I wanted. More

I spent over a year trying to find the right car. I went to several dealerships in both Missouri and Kansas, and often found cars listed wrong on the internet, or I ran into unfriendly staff. I came across to several dealerships in both Missouri and Kansas, and often found cars listed wrong on the internet, or I ran into unfriendly staff. I came across a car that interested me from Bud Brown VW, so I stopped by to check it out. I met up with Joel and we took the car for a test drive. No pressure to buy, and all the staff I dealt with were very friendly. I felt like the price was fair, and they worked to get me a good deal on financing. Hopefully I will not be in the market for a car again for quite some time, but when I am, I will stop by this dealership first! More

UPDATE: I received a call from a man who said he was the general sales manager at Bud Brown. His name was Steve Everhart. He was very professional, he listened to all my complaints about what I felt was a l general sales manager at Bud Brown. His name was Steve Everhart. He was very professional, he listened to all my complaints about what I felt was a lack of professionalism and service and he did something about it. Now I have been made whole and I really have to thank Steve Everhart at Bud Brown Volkswagen for taking what was going to be my last experience into a possible future Volkswagen purchase. Also the salesmen who helped me, Brian Phillips and Zachary Bruehler were great guys it was just issues after my interactions with these 2 men that made the experience take a bad turn. I will definitely think about buying a VW from these great people in the future. Again, Thanks Steve! More

I previously have had good experiences bringing my car to Bud Brown for service. So, when we decided to shop for a new vehicle, Bud Brown was our first stop. We were pleasantly and casually met on the lot Bud Brown for service. So, when we decided to shop for a new vehicle, Bud Brown was our first stop. We were pleasantly and casually met on the lot by Dmitriy. He was happy to show and let us test drive all of the vehicles we were interested in, and he didn't try to push us toward anything we didn't want. He was also able to answer all our questions and tell us the differences between the vehicles we were looking at. By the end of the day, we had found our new car. We were able to come to a quick agreement on fair prices for the vehicle we were purchasing and for our trade-in. Bud Brown did their best to make the paperwork process as painless as possible. Dmitriy made sure I knew how to program and use all the features on my new-to-me car before I drove off the lot. Everyone we worked with was very nice and accommodating. Bud Brown is a great dealership! We'll be back! More

I love this place!! Bought from Jim McNeal who was outstanding!!! Everyone in the service dept is fabulous!! So friendly and helpful!! They make it so convenient too!! outstanding!!! Everyone in the service dept is fabulous!! So friendly and helpful!! They make it so convenient too!! More

I really liked the experience, this was my first vehicle purchase and they made it a very positive one! Thank you so much for everything! purchase and they made it a very positive one! Thank you so much for everything! More

Net ad attracted me to Bud Brown VW. I met & dealt with Jim McNeal who I found to be genuinely honest, sincere & direct! My purchase was based upon price, services offered, ideal choice of Passat but; with Jim McNeal who I found to be genuinely honest, sincere & direct! My purchase was based upon price, services offered, ideal choice of Passat but; the deal maker was due to the complete understanding that Jim was only satisfied if I as his customer was completely satisfied. Jim McNeal & Bud Brown VW did that. Many thanks to Jim, I had shopped for nearly 60 days prior to my deal. I highly encourage anyone shopping vehicles to visit Bud Brown VW, ask for Jim McNeal. More

All the service guys I dealt with were awesome! I needed to have warranty work done on my 2008 EOS. The dealership (Molle) where I bought the vehicle did not want to do the work. I had taken it into them to have warranty work done on my 2008 EOS. The dealership (Molle) where I bought the vehicle did not want to do the work. I had taken it into them several times asking for them to figure out what was wrong and fix it. Each time I was told there was nothing wrong. I knew it was a transmission issue (and I'm a girl)!! I called Bud Brown, told them what was going on, they said no problem, bring it in. They kept me in loop with several phone calls to give me updates. I was out of town and when I got back, they still had some work to do and volunteered a loaner...who does that?? NOT MOLLE...they had my car for 5 weeks to repair a "deer injury" they told me 10 days and would not give me a loaner even after they had it 2 weeks longer than I was told. Bottom line, BUD BROWN DELIVERED on their promises and more than met my expectations of what a service department should be. I highly recommend BUD BROWN VW and would encourage all VW owners to stay far away from Molle...... More