Bud Brown Volkswagen

We recently purchased a 2010 CC from Bud Brown VW and had a great experience. This was our second VW purchase from Bud Brown and will return the next time we plan on purchasing a vehicle. In the years we a great experience. This was our second VW purchase from Bud Brown and will return the next time we plan on purchasing a vehicle. In the years we had our first VW, the service department was always helpful and friendly. Joel and Frank were great to work with during the purchase process. Will be returning in the future More

Our nine-year-old car unexpectedly quit on us, putting us in the uncomfortable position of purchasing a new vehicle quickly. Missy was generally aware of our situation (given the very poor condition of our in the uncomfortable position of purchasing a new vehicle quickly. Missy was generally aware of our situation (given the very poor condition of our trade-in) but never once took advantage of our somewhat compromised position. She sold us a pre-owned Toyota Sienna, and while this make/model is not her specialty, she was still very knowledgeable and helpful. More than that, she was extremely personable and easy to work with, defying every single stereotype of the "used car salesman." (In fact, she even shared a pizza she'd just ordered with us while we waited to work out the financing details - unbelievable!) Without a doubt, it was the best car buying experience we've ever had. We never felt pressured, manipulated, or deceived. Missy was straightforward, honest, and completely committed to making us happy. As we prepared to get in our new vehicle and said our thank-yous, it was HUGS (rather than handshakes) that ended our evening. We also worked with Frank Marcurella to finalize our financing. He was extremely knowledgeable about the financial aspect but also was able to share detailed information about our new minivan. We found his advice to be both honest and insightful and were impressed by his professionalism. More

I was searching for a car to lease about 3 weeks ago on line. I filled out some information regarding what I wanted, my name, address, all the basic info it requested. I was to submit the info and someone line. I filled out some information regarding what I wanted, my name, address, all the basic info it requested. I was to submit the info and someone would call me, text me, or email shortly. I did not want that so I hit "no thanks". Needless to say, I recieved 3 phone calls and 3 emails. Zach at Bud Brown was the most professional, friendly and non-pushy. He was patient with my and my questions, he answered them. He was never demanding, just friendly during our email interactions. It took about 3 weeks until I was actually ready to test drive. So I set up a time to visit. My husband and I were greeted by a very friendly Joel who introduced us to Zach and then Joel let us test drive a couple of vehicles. We applied for the car of our choice and two days later, we were back in the office with Frank the Fincance man (sorry, I do not remember Frank's last name) signing for our new loan. As much as I hate buying new cars (the one I traded in was 14 years old and I was very attached to it), and negotiating prices, this was a rather easy expierence, pleasant in fact. Thank you, Zach, Joel and Frank. -The Griffins More

I thought Vince worked very hard to accommodate my budget needs for this car. Except for a few small items that needed replacement/repair, I feel that I have good transportation for the next few years. needs for this car. Except for a few small items that needed replacement/repair, I feel that I have good transportation for the next few years. More

I went to Bud Browne VW due to the large selection of pre-owned VW's they had on their website. I got there and met Andre BonHomme. I told Andre what i wanted and where i needed to be on the total price. pre-owned VW's they had on their website. I got there and met Andre BonHomme. I told Andre what i wanted and where i needed to be on the total price. He took me right to a section of pre-owned certified Jetta's, after walking through them, and inspecting each one, i found the one optioned the way i wanted, and we took it for a drive. Bud Brown gave me a VERY fair trade value on my 7 year old car with over 200,000 miles on it. I was so excited to get a Jetta just off lease, and Andre and the Staff at Bud Brown made this the... "NO KIDDING".. best car buying experience i have ever had!This is why i have given the ratings i have above. I highly recommend Bud Brown VW in Olathe, and be sure to ask for Andre! More

Salesman Joel Presnell was helpful and knowledgeable about the product. He worked with us to get the best deal possible on a certified pre-owned vehicle. about the product. He worked with us to get the best deal possible on a certified pre-owned vehicle. More

Enjoyed my car shopping experience from beginning to end. Joel and the whole staff were professionals. They listened to me and delivered exactly what I wanted. Joel and the whole staff were professionals. They listened to me and delivered exactly what I wanted. More

UPDATE: I received a call from a man who said he was the general sales manager at Bud Brown. His name was Steve Everhart. He was very professional, he listened to all my complaints about what I felt was a l general sales manager at Bud Brown. His name was Steve Everhart. He was very professional, he listened to all my complaints about what I felt was a lack of professionalism and service and he did something about it. Now I have been made whole and I really have to thank Steve Everhart at Bud Brown Volkswagen for taking what was going to be my last experience into a possible future Volkswagen purchase. Also the salesmen who helped me, Brian Phillips and Zachary Bruehler were great guys it was just issues after my interactions with these 2 men that made the experience take a bad turn. I will definitely think about buying a VW from these great people in the future. Again, Thanks Steve! More

I spent over a year trying to find the right car. I went to several dealerships in both Missouri and Kansas, and often found cars listed wrong on the internet, or I ran into unfriendly staff. I came across to several dealerships in both Missouri and Kansas, and often found cars listed wrong on the internet, or I ran into unfriendly staff. I came across a car that interested me from Bud Brown VW, so I stopped by to check it out. I met up with Joel and we took the car for a test drive. No pressure to buy, and all the staff I dealt with were very friendly. I felt like the price was fair, and they worked to get me a good deal on financing. Hopefully I will not be in the market for a car again for quite some time, but when I am, I will stop by this dealership first! More

I previously have had good experiences bringing my car to Bud Brown for service. So, when we decided to shop for a new vehicle, Bud Brown was our first stop. We were pleasantly and casually met on the lot Bud Brown for service. So, when we decided to shop for a new vehicle, Bud Brown was our first stop. We were pleasantly and casually met on the lot by Dmitriy. He was happy to show and let us test drive all of the vehicles we were interested in, and he didn't try to push us toward anything we didn't want. He was also able to answer all our questions and tell us the differences between the vehicles we were looking at. By the end of the day, we had found our new car. We were able to come to a quick agreement on fair prices for the vehicle we were purchasing and for our trade-in. Bud Brown did their best to make the paperwork process as painless as possible. Dmitriy made sure I knew how to program and use all the features on my new-to-me car before I drove off the lot. Everyone we worked with was very nice and accommodating. Bud Brown is a great dealership! We'll be back! More