Bud Brown Volkswagen

On 2/15/14, after test driving a 2010 Volkswagen Jetta Limited Edition (VIN: 3VWAX7AJ6AM092498), Brandon Blond, a car dealer at Bud Brown Volkswagen, and his sales manager, Rick Pringle, assured me that i Limited Edition (VIN: 3VWAX7AJ6AM092498), Brandon Blond, a car dealer at Bud Brown Volkswagen, and his sales manager, Rick Pringle, assured me that if I let them run my credit, start the process to get me financed and sign the initial paperwork, they would hold the car for me until Tuesday (2/18/14) at close. In the meantime, they would back with me on my interest rate. The dealership was closed on Sunday the 16th. On the 17th, I called and spoke with Rick to find out my interest rate. He had Brandon email me the purchase proposal, which did not include the interest rate. I emailed Brandon asking for the interest rate again. He did not respond. I called the dealership again. Brandon said that he was not legally allowed to know my interest rate and that would be something that I'd have to discuss with the finance guy. Might I just add that Brandon and Rick were both allowed to know my credit score though. I asked to speak to the finance guy. Brandon said he'd have him call me. I never heard from him so I called again and was told to leave a message. Basically, after going round and round, Brandon was finally able to tell me my interest rate (this was suddenly legal for him to know), which was a much higher rate than what I could get through my bank. I decided to go ahead and finance through the bank, went back on Tuesday as we had agreed on, and was informed that the car was sold. Everything that happened tells me that Brandon and Rick were dishonest to me all along. They sold the car out beneath me after convincing me to run my credit. Bud Brown Volkswagen is an unprofessional dealership and I would never recommend anyone buy a car from. More

Toby was extremely personable. He explained the many functions of the vehicle in detail. He made my car buying experience a pleasure instead of a chore. Brian went over all financial aspects of my purch functions of the vehicle in detail. He made my car buying experience a pleasure instead of a chore. Brian went over all financial aspects of my purchase. He gave a great lecture on the importance of vehicle maintenance. Both gentlemen were knowledgeable, and friendly. More

We (wife and I) was looking for a good used vehicle for daughter in law.The wife and I looked on the internet and found several vehicles from several dealers. Due to my work schedule, I sent my wife and d daughter in law.The wife and I looked on the internet and found several vehicles from several dealers. Due to my work schedule, I sent my wife and daughter in law to look at these vehicles. The dealers that my family went to were not receptive to 2 women looking at specific cars they were interested in. At 2 dealers, They were not helped at all, another dealer sales people had a drawing to determine who would help them (It was very obvious what they were doing because of the ability to see them in the "huddle" and several times they turned around and looked at them. Mr. Toby Smith was very friendly and helpful. Mr. Smith answered all questions about the vehicles. When ask about a certain vehicle, Mr. Smith did not try to press the women into a more expensive vehicle (which several dealers tried). Mr. Smith was very patient with us and even took the time to let me come to the dealership and let me look at the vehicle with my wife at a later date. Mr. Smith is a very good salesman and projects the image of a knowledgeable and capable salesman. The reason for the "good" score in price is because I looked the value of the vehicle up on Kelly Blue Book and wanted to pay the "suggested retail price" but the dealership would only go to $400. over that price. The price for it still was good but I sure would like to have paid the suggested retail price. In summary, I must say that I am very happy with Bud Brown dealership and the people that work there. They do not employ the "high pressure sales" tactic that his competitor (down the road) does. I have 2 more daughter-in laws and plan to use Bud Brown as the dealership to purchase vehicles for them. More

This was my first car buying experience, and it coudln't have gone better. I was shopping from Kentucky for a specific vehicle online (2013 Blue Touareg) with low miles. Since I couldn't find anyth coudln't have gone better. I was shopping from Kentucky for a specific vehicle online (2013 Blue Touareg) with low miles. Since I couldn't find anything close by, I broadened my search and found this dealership plus about 4 others that had the car I was looking for. Bud Brown (Smokey Peters) was the only dealership that kept in constant contact with me and answered all of my questions (and I had a million...), but I never felt the usual car salesman pressure from him. He worked with me on a fair price for the vehicle (all via email) and was extremely accommodating with my travel plans. He also ensured that the vehicle would be safe from other purchasers until my arrival in Kansas, but made sure to let me know that that didn't mean I was required to purchase it. In the future, if this dealership and the dealership in my hometown had the exact same car, I would still buy again from Bud Brown. Excellent and knowledgeable staff. More

I knew what I wanted and had picked out two vehicles to see on the lot. They special deals made haggling a non issue. They gave us what we wanted for our trade in. All in all it was the best new car buying see on the lot. They special deals made haggling a non issue. They gave us what we wanted for our trade in. All in all it was the best new car buying experience I have had. I discovered a loud noise in the cabin from something loose which they have promised to fix. Hopefully that will be taken care of and then I can rate their quality of work. More

Bud Brown Volkswagen made the purchasing process for my new 2014 Passat very easy. They are certainly committed to providing a simple, honest and hassle free car buying experience for me and my wife. From new 2014 Passat very easy. They are certainly committed to providing a simple, honest and hassle free car buying experience for me and my wife. From the on-line team; Mike Motley and the entire management staff helping in the transaction, my hats off for an outstanding job. James Francis (Lenexa KS) More

We had a very good car buying experience at Bud Brown VW in Olathe. Friendly staff and no high pressure sales. Toby Smith and Brian Phillips helped us with our car purchase and both were personable and ve in Olathe. Friendly staff and no high pressure sales. Toby Smith and Brian Phillips helped us with our car purchase and both were personable and very pleasant to deal with. They took the time to make sure we were getting what we wanted and guided us through every step in the process. This dealership will be high on my list for my next car purchase and I certainly recommend them to others. More

Coming down South-35, I could see the Bud Brown Volkswagen logo getting bigger and with it, my excitement. Jim welcomed us on the lot with an extended hand and from there on, I knew I was going hom Volkswagen logo getting bigger and with it, my excitement. Jim welcomed us on the lot with an extended hand and from there on, I knew I was going home that day with the car of my dreams. Its been 5 months since the day I drove off the lot in my 2005 gti but every time I step into my car, the excitement and thrill of that day hits me like a k04 turbo. These guys are awesome. End of story. And Jim, thanks a million for the lucky guitar pick! Can't play a show without it! :D More

I had a great experience with Bud Brown and my salesperson Joel. He was patient and answered all of my questions carefully. Even though our initial negotiations were not successful, we were able salesperson Joel. He was patient and answered all of my questions carefully. Even though our initial negotiations were not successful, we were able to come to an agreement that was fair. I got a great car for a fair price and I'm very happy with the outcome. More

Very Friendly and easy to work with!!!! Went above and beyond to make sure I was Very satisfied. Would highly recommend to anyone looking for a new or used vehicle. beyond to make sure I was Very satisfied. Would highly recommend to anyone looking for a new or used vehicle. More