Bud Brown Volkswagen

We came in wanting a used car, but they didn't have the model we were looking for. They ran then numbers for us on the new version to see if it would fit within our pre-determined budget...and they ma the model we were looking for. They ran then numbers for us on the new version to see if it would fit within our pre-determined budget...and they made it work! Their list price on a new car was slightly higher than other dealers, but the team really worked hard to fit it within our budget and our long-term needs. We really appreciated all the work they put into our car purchase. More

We had a wonderful experience with Missy during our quest for a new car. We did enough research to know that we were very interested in the TDI diesel Jetta or Passat and Missy was patient and took the time for a new car. We did enough research to know that we were very interested in the TDI diesel Jetta or Passat and Missy was patient and took the time needed to review all options with us. We highly recommend purchasing/leasing with Bud Brown Volkswagon. There was absolutely no hassle as they met us exactly on our trade-in value. Also, a side-note, as we contemplated the many options which ran through the lunch hour they offered us Rosedale BBQ ! Truly was a great car-buyng experience! More

We had a positive experience overall. We visited this dealer because they had a specific car we were interested in. We got an OK deal--nothing more or less. Pros: The salesman was really quite good at dealer because they had a specific car we were interested in. We got an OK deal--nothing more or less. Pros: The salesman was really quite good at his job and the finance manager did a fine job, too. Cons: 1) Our vehicle was missing a part which I felt should have been identified and replaced before they sold it, but they did end up replacing the part at no charge. Also, the car was clean but not immaculate. 2) Car dealers just don't detail used vehicles like they should. We had a dusty floor mat, a few scuffs on the outside that easily could (and should) have been buffed out, and a few smudges on the trim inside that should have been taken care of. More

I went to Bud Brown looking for a used Jetta TDI and ended up leasing a brand new car. I absolutely love the car that I was sold and Joel and the finance team worked really hard to stay within my budget ended up leasing a brand new car. I absolutely love the car that I was sold and Joel and the finance team worked really hard to stay within my budget. Joel was extremely friendly and personable and seemed to want to make my car buying experience as simple as possible. When I sat down with the finance guys they had initially presented me with pricing options that were not going to work for me. They came back and asked me what I could do financially and said that they would make it happen. I really didn't believe them, but they crunched the numbers and came back with a resounding yes! In the end, I got the car that I wanted at the price that I wanted to pay. After we got all of the paperwork done, Joel even assisted me in taking my rental car back to the rental place so I could drive home in my brand new car. Out of all of the experiences I have had with purchasing vehicles, not one other dealer has ever even offered to help me deal with having two vehicles in the same location. Bud Brown has set a standard in vehicle purchasing that I have not found anywhere else, and I plan to continue to get my vehicles with them. More

Bud Brown Volkswagen is a great dealership to work with. Another Volkswagen dealership in the area couldn't help me find the car I wanted but Bud Brown did! They are very reasonable when negotiating a deal. Another Volkswagen dealership in the area couldn't help me find the car I wanted but Bud Brown did! They are very reasonable when negotiating a deal. Just tell them what you want and they will help you get the best deal possible! More

On 2/15/14, after test driving a 2010 Volkswagen Jetta Limited Edition (VIN: 3VWAX7AJ6AM092498), Brandon Blond, a car dealer at Bud Brown Volkswagen, and his sales manager, Rick Pringle, assured me that i Limited Edition (VIN: 3VWAX7AJ6AM092498), Brandon Blond, a car dealer at Bud Brown Volkswagen, and his sales manager, Rick Pringle, assured me that if I let them run my credit, start the process to get me financed and sign the initial paperwork, they would hold the car for me until Tuesday (2/18/14) at close. In the meantime, they would back with me on my interest rate. The dealership was closed on Sunday the 16th. On the 17th, I called and spoke with Rick to find out my interest rate. He had Brandon email me the purchase proposal, which did not include the interest rate. I emailed Brandon asking for the interest rate again. He did not respond. I called the dealership again. Brandon said that he was not legally allowed to know my interest rate and that would be something that I'd have to discuss with the finance guy. Might I just add that Brandon and Rick were both allowed to know my credit score though. I asked to speak to the finance guy. Brandon said he'd have him call me. I never heard from him so I called again and was told to leave a message. Basically, after going round and round, Brandon was finally able to tell me my interest rate (this was suddenly legal for him to know), which was a much higher rate than what I could get through my bank. I decided to go ahead and finance through the bank, went back on Tuesday as we had agreed on, and was informed that the car was sold. Everything that happened tells me that Brandon and Rick were dishonest to me all along. They sold the car out beneath me after convincing me to run my credit. Bud Brown Volkswagen is an unprofessional dealership and I would never recommend anyone buy a car from. More

Toby was extremely personable. He explained the many functions of the vehicle in detail. He made my car buying experience a pleasure instead of a chore. Brian went over all financial aspects of my purch functions of the vehicle in detail. He made my car buying experience a pleasure instead of a chore. Brian went over all financial aspects of my purchase. He gave a great lecture on the importance of vehicle maintenance. Both gentlemen were knowledgeable, and friendly. More

We (wife and I) was looking for a good used vehicle for daughter in law.The wife and I looked on the internet and found several vehicles from several dealers. Due to my work schedule, I sent my wife and d daughter in law.The wife and I looked on the internet and found several vehicles from several dealers. Due to my work schedule, I sent my wife and daughter in law to look at these vehicles. The dealers that my family went to were not receptive to 2 women looking at specific cars they were interested in. At 2 dealers, They were not helped at all, another dealer sales people had a drawing to determine who would help them (It was very obvious what they were doing because of the ability to see them in the "huddle" and several times they turned around and looked at them. Mr. Toby Smith was very friendly and helpful. Mr. Smith answered all questions about the vehicles. When ask about a certain vehicle, Mr. Smith did not try to press the women into a more expensive vehicle (which several dealers tried). Mr. Smith was very patient with us and even took the time to let me come to the dealership and let me look at the vehicle with my wife at a later date. Mr. Smith is a very good salesman and projects the image of a knowledgeable and capable salesman. The reason for the "good" score in price is because I looked the value of the vehicle up on Kelly Blue Book and wanted to pay the "suggested retail price" but the dealership would only go to $400. over that price. The price for it still was good but I sure would like to have paid the suggested retail price. In summary, I must say that I am very happy with Bud Brown dealership and the people that work there. They do not employ the "high pressure sales" tactic that his competitor (down the road) does. I have 2 more daughter-in laws and plan to use Bud Brown as the dealership to purchase vehicles for them. More

This was my first car buying experience, and it coudln't have gone better. I was shopping from Kentucky for a specific vehicle online (2013 Blue Touareg) with low miles. Since I couldn't find anyth coudln't have gone better. I was shopping from Kentucky for a specific vehicle online (2013 Blue Touareg) with low miles. Since I couldn't find anything close by, I broadened my search and found this dealership plus about 4 others that had the car I was looking for. Bud Brown (Smokey Peters) was the only dealership that kept in constant contact with me and answered all of my questions (and I had a million...), but I never felt the usual car salesman pressure from him. He worked with me on a fair price for the vehicle (all via email) and was extremely accommodating with my travel plans. He also ensured that the vehicle would be safe from other purchasers until my arrival in Kansas, but made sure to let me know that that didn't mean I was required to purchase it. In the future, if this dealership and the dealership in my hometown had the exact same car, I would still buy again from Bud Brown. Excellent and knowledgeable staff. More

I knew what I wanted and had picked out two vehicles to see on the lot. They special deals made haggling a non issue. They gave us what we wanted for our trade in. All in all it was the best new car buying see on the lot. They special deals made haggling a non issue. They gave us what we wanted for our trade in. All in all it was the best new car buying experience I have had. I discovered a loud noise in the cabin from something loose which they have promised to fix. Hopefully that will be taken care of and then I can rate their quality of work. More