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Bud Brown Volkswagen
Olathe, KS
2,403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 05, 2014
I NEVER HAD SUCH A BAD EXPERIENCE AT ANY DEALERSHIP BEFORE Hello, I really hope this email to be delivered to the owner or the General Manager of Bud Brown VW. I had a super bad experience yesterday ( 1 Hello, I really hope this email to be delivered to the owner or the General Manager of Bud Brown VW. I had a super bad experience yesterday ( 10/4/14) at Bud Brown VW. I originally went to the dealership to purchase a Certified Pre-owned VW Passat SE V 6 on 9/29/15. The car was not there, since a manager drove it home. So I went back yesterday @1:15 PM. I test drove the car, and I told Andre Bonhomme that I like it. In the mean time, Andre gathered my trade in info. So we went back inside. Andre got my car key as well, which was fine. Anyway, after a while waiting Andre came back with an offer. So,the offer is; $6,300.00 for my trade in. This is, Toyota Camry LE 2011 with 48,000 miles with clean title and very good condition. So, I told Andre that is unacceptable offer, as my car trade in value on KBB or anywhere else is well over $11,000.00. So, he looked it up on line. Andre was shocked as he saw that my car trad in value is $11,500.00. So, he wasn't able to justify the large discrepancy in the price. The other thing is that the VW is being advertised on Bud Brown's web site that has only 4,200 mile, but in fact, since the car is being driven by a manager everyday to his home in Independence, now it has over 5,200 mile. When I told Andre, he just ignored me and said: well, it is what is! So, Andre went back to the finance room to play with numbers. Then he came back. Now they increased my trade in to $10,300.00 (still unacceptable). The sad part is that, Andre or the finance person didn't bother to apologizes or give me a reasoning as to why they valued my car @ $6,300.00 ($4000.00 less) the first time. At this point, I was very disappointed, however,I still wanted to make a deal and purchase the car. So they played with numbers one more time, but I think neither Andre nor the finance guy were interested any more to make the deal happen,so I told Andre that's not going to work. So, when I was ready to leave I asked Andre for my car key. He went to get my car, and came back with the key about 10 minutes later. So gave me the car key, and told me go get you car, it is in the back. I started walking toward the used car area, but couldn't see my car. So, I used the "Panic Alarm" to be able to locate my car. It's very odd and unprofessional that they drove my car for a test drive, but they couldn't park it where I parked originally or at least park it closer so I didn't have to wonder around in the lot and look for my car. I don't believe that one or two unprofessional employee can represent an organization as a whole, however, I DO believe that the guidelines are based upon top managers view, which in this case is not in your favor. I NEVER HAD SUCH A BAD EXPERIENCE AT ANY DEALERSHIP BEFORE IN MY LIFE. THIS IS UNACCEPTABLE WITH ANY STANDARDS. UNPROFESSIONAL SALES PERSON AS WELL AS STAFF. I AM VERY DISAPPOINTED THAT I WASTED SO MUCH OF MY VALUABLE TIME TRYING TO GIVE YOU BUSINESS. More
by anooshfar
Employees Worked With
Andre BonHomme
October 04, 2014
Awful attempt at trying to purchase a vehicle. If you are looking for a dealer that does not want to communicate with you then this is the dealership for you. Also if your looking to pay more money If you are looking for a dealer that does not want to communicate with you then this is the dealership for you. Also if your looking to pay more money for your new vehicle this is also your dealership. Simple and painless is not in this dealerships vocabulary. More
by SpikeMani
October 03, 2014
Erwin Diaz Thanks to Grant Fisher I had a great experience looking for my next car. Grant really helped me a lot to found my dream car He is very friendly and Thanks to Grant Fisher I had a great experience looking for my next car. Grant really helped me a lot to found my dream car He is very friendly and helpful with any question you ask,and of course I recommend Grant Fisher to buy your next car. Thanks again Grant Fisher and Bud Brown VW. More
by erwinlive
Employees Worked With
Grant Fisher
October 02, 2014
Quick and Easy Eric Shaver helped me with my car purchase. It was quick, easy, and hassle free. Loved that they weren't pushy or cheesy. They really made the experie Eric Shaver helped me with my car purchase. It was quick, easy, and hassle free. Loved that they weren't pushy or cheesy. They really made the experience painless. More
by Jasmin Guzman
Employees Worked With
Eric Shaver, Eric Shaver
October 01, 2014
An Excellent Experience I had a wonderful experience at Bud Brown. Andrew Lowe was very helpful and frank with me and was able to answer all of my questions. He gave me all t I had a wonderful experience at Bud Brown. Andrew Lowe was very helpful and frank with me and was able to answer all of my questions. He gave me all the information I needed to make a decision on exactly which car I wanted to get. I didn't feel like he was trying to get me to buy "any car"; I felt like he was helping me find the car that was right for me. When I had finally decided on the car, they were able to get it to me in a week. This might sound like a long time, but I wanted a newly released 2015 Golf (TDI, manual, middle trim). They found one on the boat from the factory and reserved it for me before it even made port. I got exactly the car I wanted with only 12 miles on it. Absolutely amazing. The financing department was very helpful too. Overall, I had a wonderful experience, and I'm absolutely in love with the car. More
by Simon Parkinson
September 29, 2014
Best Experience Yet! My husband and I had not purchased a car for quite some time, the Bud Brown team made it simple and painless for us. Joel Presnell explained all the My husband and I had not purchased a car for quite some time, the Bud Brown team made it simple and painless for us. Joel Presnell explained all the features of the cars in terms we could understand without using any pressure sales tactics. Joel understood what we were looking for, made us feel very comfortable and was not only accommodating, but personable as well. Frank Marcurella made our financing easy and effortless. Overall, the best experience we have had in purchasing an automobile. More
by ssrexrode
September 29, 2014
Purchase of new vehicle We were quite pleased with Eric Shaver and he is to be commended for his expertise in meeting people, his overall knowledge of cars in general and spe We were quite pleased with Eric Shaver and he is to be commended for his expertise in meeting people, his overall knowledge of cars in general and specifically, with Volkswagen. And yes, we would recommend Eric to any person looking to purchase a new or used vehicle. More
by Earl E. Baugher
Employees Worked With
Eric Shaver, Eric Shaver
September 27, 2014
Friendly, very knowledgeable about product. Eager to help. Eric Shaver was very pleasant to work with. He was very knowledgeable about the car and showed me things that I had not been shown other places durin Eric Shaver was very pleasant to work with. He was very knowledgeable about the car and showed me things that I had not been shown other places during my shopping experience. All cars are different and when you get into a new (whether NEW as never owned before or just NEW to me) vehicle there are things about it that are much different from the one you are replacing. More
by Ashliegray
Employees Worked With
Eric, Shaver, Eric Shaver
September 26, 2014
Wonderful Joel was so helpful and explained everything to my husband and myself. Never high pressing and so helpful and worked with us. thank you Joel. Joel was so helpful and explained everything to my husband and myself. Never high pressing and so helpful and worked with us. thank you Joel. More
by Ann Vock
September 25, 2014
Excellent!!!!! Everything went smooth and the Bud Brown team took great care of me and got me to the payment i wanted... thanks to Joel Presnell for helping me throu Everything went smooth and the Bud Brown team took great care of me and got me to the payment i wanted... thanks to Joel Presnell for helping me through the process and also to Toby Smith for making the financing aspect of the deal so simple and painless! More
by BigCountry14
Employees Worked With
Toby Smith
