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Bud Brown Volkswagen

Olathe, KS

4.6
2,404 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,404 reviews

November 30, 2020

Good communication of issues found. Timely repair. Good customer service. Worked with my warranty company. Car ran great when returned. Will continue to use them for repair or general service. More

by xl2000rider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Tom Mabe
Dec 01, 2020 -

Bud Brown Volkswagen responded

Thank you for trusting Bud Brown Volkswagen with your business. It is great to hear that our team treated you to the 5-star service that we strive to offer. We are grateful for your confidence in us and we look forward to taking care of you in the future!

November 28, 2020

We had a great experience buying a new VW Atlas with Max! Max was very knowledgable, and patient, He made the process very easy. Thanks Max and Bud Brown VW. More

by csjensen6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Smokey Peters, Max Harrell
Nov 30, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We are so glad you had a great experience working with Max here at Bud Brown Volkswagen, and we will certainly let him know that you appreciate his help. Enjoy your new Volkswagen Atlas!

November 27, 2020

Service was timely, well priced, and the staff was very informative. The staff also provided feedback of future services to consider. My cat was washed and delivered right in the time they projected. More

by JOHNE.GIESLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 30, 2020 -

Bud Brown Volkswagen responded

Thank you for trusting Bud Brown Volkswagen with your business! We look forward to working with you during your next service visit!

November 26, 2020

Buying the car at your dealership was a good experience for the most part. Jason, our salesman was friendly, knowledgeable, and helpful. The only negatives were the wait for the car to be cleaned up and More

by SHERRELHSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jason Wattree
Nov 30, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us this review and feedback. We are grateful that we got the opportunity to work with you here, and we will certainly share your comments with our team and work to improve our process going forward. We hope that you continue to enjoy your newly purchased vehicle!

November 25, 2020

Service department is great. Their parts department is not the most helpful. Second parts order with them that I was not notified that my parts were in. This last order was a key and now my car is tellin More

by selliott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Tom Mabe
Nov 29, 2020 -

Bud Brown Volkswagen responded

I'm so sorry to hear that you are experiencing issues with your key batter and I also apologize that no one has gotten in touch to discuss your concerns. I would like to step in to help here, but I won't be able to find your contact information from this review. Please call me at your earliest convenience so that I can assist you. Thank you, Kelly Adams - Service Manager - (913) 393-8140

November 24, 2020

Great customer service. Attention to detail was great. Great communication. Ver happy with the service and timelines. I would recommend Bud Brown VW to anyone. More

by CBDENNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Nov 25, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Bud Brown Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

November 24, 2020

Very happy with service I received. I got in with no trouble, and my car was taken care of with quality attention and prompt service. Five stars all the way around! Thank you so much, But Brown Volkswag More

by slayerman26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Nov 25, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Bud Brown Volkswagen, and it means a lot to know that we provided the 5-star service we strive for here. We look forward to your next visit!

November 24, 2020

Everyone I have worked with in sales and service at the dealership is great! I am very happy with my experience and would recommend Bud Brown to anyone wanting to purchase a new vehicle. More

by Allie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Jerry Arns, Jason Wattree, Roman Ramos
Nov 25, 2020 -

Bud Brown Volkswagen responded

Allie, thank you so much for the recommendation! Reading a review like this makes our day. Safe travels from the whole team here at Bud Brown Volkswagen!

November 24, 2020

Routine service for VW Tiguan including oil change and tire rotation. Also did a brake check. Team worked with my 20 year old daughter directly and made sure her needs were met in a friendly and profess More

by DANPINKHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Nov 25, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to service your Volkswagen Tiguan here at Bud Brown Volkswagen, and if you or your daughter ever need anything else, don't hesitate to come back and see us again!

November 22, 2020

Mike was my salesman very friendly and professional I really enjoyed doing business at Bud Brown Olathe all the staff super friendly and very knowledgeable thanks again to everyone at Bud Brown VW Olathe More

by JWF0821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Special thanks to Jesse for keeping me updated on the vehicle for purchase , Max Harrell, Jerry Arns, Mike Burkemper
Nov 23, 2020 -

Bud Brown Volkswagen responded

Thank you for reviewing Bud Brown Volkswagen and for giving a shout out to Mike! We're grateful to have earned your business and we look forward to taking care of you next time!

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