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Bud Brown Volkswagen
Olathe, KS
2,404 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 07, 2020
Needed to get a new headlight within the headlamp. Easy and fast service. Was told upfront the estimate of cost based on which bulb might be needed. In and out within an hour and as usual, the service was and fast service. Was told upfront the estimate of cost based on which bulb might be needed. In and out within an hour and as usual, the service was great. More
by JULIA.GARRETT
Verified CustomerEmployees Worked With
Norman Kearney, Steve Hill
December 07, 2020
I gave Bud Brown a 3/5 for a few reasons. First reason being, I drove four hours to buy the vehicle from them. They did everything over the internet, it was pretty hassle free but I specifically asked the being, I drove four hours to buy the vehicle from them. They did everything over the internet, it was pretty hassle free but I specifically asked the salesman to drive the vehicle we were looking at and look for a specific issue that I learned they were prone to. He reported back to me that he couldn’t fault the vehicle for nothing and said it was good to go. While I don’t blame him, as he is just a salesman, service shouldn’t have put the vehicle on a rack and looked it over. When we arrived to pick the vehicle up, it was raining so I couldn’t climb underneath it to inspect the issue myself so I took his word for it. He also stated that they had already had someone wanting to buy the vehicle but backed out because they would not let her mechanic inspect it, which seemed off to me but we proceeded anyway as we drove 4 hours one way for this car. On the test drive a trim piece came off and they agreed to fix it and on the way home two more came off and they agreed to fix those, which I thought was honorable. I think the time at the dealer took longer than it should have since we had already done most everything over the phone. They gave good trade in value for my trade and had the vehicle I purchased priced competitively. But the kicker is, after asking for my vehicle to be inspected prior to my trip, once I got home I had my mechanic look at it and one of the front struts are bad, both lower ball joints are back and the third brake light doesn’t work. Approx $2500 in work for a shop to do. And all I got was “Sorry, that’s not covered under the required warranty.” No offer to look at it, no offer to help pay for anything, etc this is TWO days after I bought the vehicle that was supposedly problem free. Overall it was an okay experience, would I make the drive again to buy from them? Probably not. And definitely would advise anyone I knew going there to watch out. More
by CHUDSON1998
Employees Worked With
Phil Brown, Pete Egeland, Jeffrey Condrey
December 07, 2020
Jeff was top notch. I drove over 4 hours to purchase a used civic for my daughter and had issues loading it on my trailer. Jeff went the extra mile helping me out and was there every step of the way. Very used civic for my daughter and had issues loading it on my trailer. Jeff went the extra mile helping me out and was there every step of the way. Very nice and down to earth. Word of warning though, stay out of the little white office building - those guys are class A jerks and almost caused me to walk off the lot before meeting Jeff. More
by Micah 6:8
Employees Worked With
Jeffrey Condrey
December 06, 2020
Always a great experience working with Max! He has sold us 4 cars and counting! He is honest and responsive-makes sure the transaction goes smoothly and that you get what you need! us 4 cars and counting! He is honest and responsive-makes sure the transaction goes smoothly and that you get what you need! More
by heatherinopk
Employees Worked With
Max Harrell
December 05, 2020
Great experience , super nice people to work with and absolutely no pressure. We would definitely like to come back and do business in the future again. :) absolutely no pressure. We would definitely like to come back and do business in the future again. :) More
by RADVANSKYPALA
Employees Worked With
Pete Egeland, Mike Burkemper
December 04, 2020
Business was easy and quick with the dealership. Looked at two vehicles and settled on one. Financing didn’t take long and they worked to get us in and out as fast as possible to be conscious of COVID. at two vehicles and settled on one. Financing didn’t take long and they worked to get us in and out as fast as possible to be conscious of COVID. Car on the lot wouldn’t start to begin with due to a corroded positive battery terminal, which they fixed well. About 1 week after owning the vehicle, there was a tremendous oil leak coming from the oil filter; lost 2 quarts of oil while driving and had to pull over. Mechanic that did presale inspection/oil change did not do a quality job in my opinion. I did an oil change myself and installed a new filter. Leak has stopped for now, but not before dousing the undercarriage in oil. Not very happy with mechanic. Although service was good, I’d hesitate to return due to this issue. Potential for me to lose a vehicle 7 days after purchase is terribly disappointing. More
by DBARONE21
Employees Worked With
Pete Egeland, Max Harrell
December 03, 2020
Great customer service and the staff was amazing. The whole sale transaction was not long at all. The manager let me take the SUV to my wife and it was a done deal. Thanks to all the staff at Bud Br whole sale transaction was not long at all. The manager let me take the SUV to my wife and it was a done deal. Thanks to all the staff at Bud Brown VW in Olathe More
by MITCHELL.RONALD24
Employees Worked With
Steve Hill, Jerry Arns, Roman Ramos
December 01, 2020
Jeff Condrey was an outstanding person to work with in buying my Atlas. He was patient and friendly and never pressured me to make a decision. Honestly it’s the best experience I’ve had in purchasing a ca buying my Atlas. He was patient and friendly and never pressured me to make a decision. Honestly it’s the best experience I’ve had in purchasing a car. More
by SARASWADLEY
Employees Worked With
Pete Egeland, Jeffrey Condrey
November 30, 2020
Great service experience. Friendly staff. They went above and beyond to make things right. I would recommend this dealership to anyone. Very happy with my purchase and beyond to make things right. I would recommend this dealership to anyone. Very happy with my purchase More
by MSGTUSAFR
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
November 30, 2020
Honest, quick, and clean ! You cannot ask more than that from a service team. From buying my vehicle to the servi ce team after, absolutely A+ from a service team. From buying my vehicle to the servi ce team after, absolutely A+ More
by JCROCKETT
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
