Bud Brown Volkswagen

Excellent Service, Excellent Experience It all started with a stuck handbrake on the family wagon. I was out of town with work, and I knew the wife needed the car in running order. I usu It all started with a stuck handbrake on the family wagon. I was out of town with work, and I knew the wife needed the car in running order. I usually would take the car to my mechanic, but knowing he may be fairly busy and wouldn't be able to get us in right away, I grimaced at the thought of taking it to the dealership but didn't know what else to do. So I rang up Bud Brown and was greeted by a friendly gentleman, and scheduled immediately the following day along with a loaner car. The job ended up being a seized brake caliper and due to the stuck handbrake the brakes needed done as well. They helped us by finding a coupon which brought the cost down. My wife couldn't stop talking about how friendly everyone was and willing to help with our two year old daughter. Nothing makes me feel better then knowing that my family was cared for while I was away. I highly recommend them! More

Excellent Service The salesman was very knowledgeable about the vehicle and extremely friendly and easy to work with. The process in purchasing the vehicle was very qu The salesman was very knowledgeable about the vehicle and extremely friendly and easy to work with. The process in purchasing the vehicle was very quick and easy. More

Excellent price and excellent customer service I bought two cars at the same time. Shannon Strong help us thru the process and explained to us all the pros and cons of the cars. I'm from Michigan I bought two cars at the same time. Shannon Strong help us thru the process and explained to us all the pros and cons of the cars. I'm from Michigan and if I have to fly just to buy another VW for sure that I will do it again. More

Sales i stopped by at lunch to look at car purchased did a quick walk around ask Max to wash it up and said I would return later, there was no pressure for i stopped by at lunch to look at car purchased did a quick walk around ask Max to wash it up and said I would return later, there was no pressure for my name phone number etc. I returned later in the day car was cleaned and ready for test drive. Once done driving I never was asked the same old line of what can I do to put you in a car. I do NOT like high pressure sales and would have left, Max asked me if I needed to think about it and I said let's see if we can make the deal. What I liked was no pressure no badgering and I got almost what I wanted out of my car and a full tank of fuel. More

One of the Worst in KC BudBrown sells and advertises false information about their cars. They told me that my car was with a equipped with more options than there truly was, BudBrown sells and advertises false information about their cars. They told me that my car was with a equipped with more options than there truly was, like Car-Net. It wasn't until I came back to the dealership and then talked with my salesman and called VW Of America and the told me over the phone that my car wasn't equipped with anything that I was sold on. I should have kept my brand loyalty to Mercedes. I will not buy a VW ever again, it's a deceiving company (as seen in the TDI buyback) and I wouldn't buy from BudBrown as it's a deceiving Stealership. If you really want a VW go to Molle or Lee Summit VW first. As far as the car, The APP connect doesn't even work I have video of it and pictures. My 2017 has 500 miles on it and they refuse to fix it. During the sales process they advised me that my credit would be ran once. That was another lie. A couple days after the purchase they ran it multiple times without my consent. I went back in the dealership and they refuse to do anything. The people running this don't know anything about the product they are selling and clearly do not have you, as a customer in their mind. Don't waste your time here you'll regret every minute. More

A friendly straight forward dealership. We purchased a certified used Jetta, Richard worked hard to find the right car for us, with the trim package we wanted at a great price. No hassle or We purchased a certified used Jetta, Richard worked hard to find the right car for us, with the trim package we wanted at a great price. No hassle or pressure to "work the deal". No ten trips to "ask the manager" like other dealerships. Up front with our options. One of my best car buying experiences to date. Would highly recommend! More

Great experience. All involved in this purchasing process was very courteous and helpful. The car was clean and serviced to perfection. As this was the second new car All involved in this purchasing process was very courteous and helpful. The car was clean and serviced to perfection. As this was the second new car purchased from Bud Brown I expected doing less than excellent service. Thanks to all. More

Five Star Across the Board Our new car being experience was five star in every way. Price, friendliness, service - all top notch. Did we get a fair deal? I'm sure of it. And Our new car being experience was five star in every way. Price, friendliness, service - all top notch. Did we get a fair deal? I'm sure of it. And, just as important, the whole experience was hassle free. More

New car purchase The entire staff did an outstanding job especially my sale representative .I find this dealership great to deal with and would come back again and rec The entire staff did an outstanding job especially my sale representative .I find this dealership great to deal with and would come back again and recommend my sales rep. More

Fantastic and professional. The entire process was quick, fair and with no pressure. Fantastic dealership to purchase from with great selection and prices. The entire deal took The entire process was quick, fair and with no pressure. Fantastic dealership to purchase from with great selection and prices. The entire deal took less than an hour and all parties were happy with the deal. More