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Bud Brown Volkswagen
Olathe, KS
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Happy customer Sam Silverman did a superb job getting us through the process of buying from Bud Brown. Others I interacted with in the process was enjoyable too! Sam Silverman did a superb job getting us through the process of buying from Bud Brown. Others I interacted with in the process was enjoyable too! More
Easy to work with Everyone at Bud Brown was easy to work with. This was my first time purchasing a car on my own, and they took the time to answer all of my questions a Everyone at Bud Brown was easy to work with. This was my first time purchasing a car on my own, and they took the time to answer all of my questions and walk me through the process. More
Excellent service! Jeremy answered all my questions thoroughly and was affable. This was the best car buying experience I've ever had. I would definitely refer my frien Jeremy answered all my questions thoroughly and was affable. This was the best car buying experience I've ever had. I would definitely refer my friends and family to Bud Brown VW due to their impeccable customer service. More
Recent Purchase Everyone is always friendly and we feel we are given excellent service. We are longtime customers and really have enjoyed working with Missy McConnel Everyone is always friendly and we feel we are given excellent service. We are longtime customers and really have enjoyed working with Missy McConnell - she is personable, professional and always ready to help us with anything. The Service Department has always been very nice to work with and also helpful. It really makes us feel extra welcomed that Phil Brown always greets us and makes sure we are well taken care of. We highly recommend this dealership and so far are extra pleased with our new Atlas and we are still happy with our Tiguan. More
Poor Communication/Poor Customer Service I thought I was starting the purchase procedure/financing on a vehicle with Bud Brown, but then communications went quiet and there was no contact cal I thought I was starting the purchase procedure/financing on a vehicle with Bud Brown, but then communications went quiet and there was no contact call for that afternoon as promised. I text the contact person in the AM and I was receiving text messages back that they'd get back to me, but nobody did. Finally I called, and when I got an answer, I was informed that the vehicle had been sold to another customer whilst my financing package was being put together. I am beyond disappointed in the lack of communication on their part. I made plans to travel thru three states to take possession of the vehicle. Their answer" Well, we had to disappoint someone on this deal, and it was you." More
Very good! After spending 10 hours at 3 other dealerships, Missy had the car I wanted ready to go and with no negotiating! Would definitely refer my friends to B After spending 10 hours at 3 other dealerships, Missy had the car I wanted ready to go and with no negotiating! Would definitely refer my friends to Bud Brown! More
Great experience! This is our second car buying experience from Bud Brown Volkswagen. We returned because of their excellent customer service! We asked for Missy McCon This is our second car buying experience from Bud Brown Volkswagen. We returned because of their excellent customer service! We asked for Missy McConnell again because she is the best! Again, she made buying a car painless because of her willingness to listen to what we need/want in a car, finding that car, and then making sure we were totally familiar with our new car before we drove it off the lot. Missy followed up with a phone call later that week to ask how we were doing with our new Jetta and if we had any questions or concerns. Kevin Irish handled all the paper work for us and he was great too! This is a top notch car dealership with top notch employees, we will be back! More
Bud Brown Best Sales and service at BB are exceptional. Very easy to wok with. Excellent experience. We purchased a new Atlas and Missy and Phil worked with VW to Sales and service at BB are exceptional. Very easy to wok with. Excellent experience. We purchased a new Atlas and Missy and Phil worked with VW to obtain a vehicle with the features we desired. More
Excellent Experience I worked with Samuel Silverman and he was awesome! He was very accomodating and was a real pleasure to work with in purchasing my vehicle. I worked with Samuel Silverman and he was awesome! He was very accomodating and was a real pleasure to work with in purchasing my vehicle. More
vehicle purchase Had a very pleasant experience & our salesman Samuel Silverman was very helpful and knowledgeable. Also, the gentleman who did our paperwork was very Had a very pleasant experience & our salesman Samuel Silverman was very helpful and knowledgeable. Also, the gentleman who did our paperwork was very informative and helpful. More