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Bud Brown Volkswagen

Olathe, KS

4.6
2,404 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,404 reviews

December 16, 2020

I have bought a Tiguan SEL from Bud Brown and Jason's been the man to get me through this amazing car. it's been a great experience. More

by Bhanu Prasanth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Dec 16, 2020 -

Bud Brown Volkswagen responded

Hi Bhanu - Congratulations on your new Volkswagen Tiguan! We appreciate your business and are happy to hear that Jason delivered such a seamless purchase experience. Safe travels, and we hope to see you again at Bud Brown Volkswagen!

December 15, 2020

Steve, the guy who wrote up my service requests, was really great help. I felt like I could trust him. I usually do all of my own auto work, but he earned my trust. More

by tdiehl0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Dec 16, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to review us, and shout out Steve! We are proud to have earned your business and happy to hear that you are so confident in the Bud Brown Volkswagen team. Drive safely, and we hope to earn your business again down the road!

December 15, 2020

Steve Hill is dedicated, providing personalized service with knowledge, expertise and the most up to date information on the vehicles he services. He takes the time necessary to explain so that one can un More

by sunflower
Recommend Dealer
Yes
Employees Worked With
Steve Hill, Tom Mabe
Dec 16, 2020 -

Bud Brown Volkswagen responded

Thank you for the kind review! We love hearing such kind words about our team, and we will be sure to pass on the kind words to Steve. We appreciate your business and hope to see you back next time!

December 14, 2020

They charge me but they not fix my key remoteProgramming They charge me but they not fix my key remote Programming they tell me you have to be $110 They tell me have to pay for it More

by T6413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Hill
Dec 14, 2020 -

Bud Brown Volkswagen responded

Unfortunately, if you bring in a used key or keys that we didn't order directly from Volkswagen, there is always a chance that it will not accept the programming, but we have to go through the same steps to try and program the keys. We only know at the end of the process if it worked or didn't work and we always tell people before we start working on the vehicle how much that charge is whether it works or does not work when we are finished.

December 13, 2020

Outstanding service from the beginning of the process to the end. To purchasing this vehicle online to meeting you guys it’s been a great experience keep up the great work I will recommend you guys. More

by LSMITH509A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Jerry Arns, Rick Pringle, Jason Wattree, Jeffrey Condrey
Dec 14, 2020 -

Bud Brown Volkswagen responded

This review made us smile! Thank you for taking the time to share and for choosing Bud Brown Volkswagen. We are wishing you many safe and happy miles in your new vehicle, and hope to see you again down the road!

December 12, 2020

Bud Brown has fabulous customer service and is always timely! If anything changes, they always keep you informed and up to date! Always go back! More

by SJFELTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Dec 14, 2020 -

Bud Brown Volkswagen responded

We are so grateful for your continued support! It is gratifying to hear that the team provided you with such communicative, thorough service. We look forward to welcoming you back to Bud Brown Volkswagen in the future!

December 11, 2020

Service department always does a great job! Thanks for the car wash! I just showed up for an oil change and they got me right in. Well done! More

by TIMCOLTVET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Dec 11, 2020 -

Bud Brown Volkswagen responded

We are grateful for your continued business and your kind review of our service team. We hope to see you again here at Bud Brown Volkswagen!

December 09, 2020

They believe in the product with great knowledge and back it with responsibility and accountability! Great team! Had issue with sunroof and everyone stayed late to make sure it ok 👌 More

by MCKAYS8700
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Jerry Arns, Kelly Adams, Mike Burkemper
Dec 10, 2020 -

Bud Brown Volkswagen responded

Thank you so much for being a great Bud Brown Volkswagen customer! We are delighted to hear that our team ensured that your sunroof was working properly and that you drove home happy. Hope to see you again soon!

December 08, 2020

Everything went smooth, the service area was super clean and the staff friendly. My car was cleaned up too. I will go back for maintenance. More

by SBLOWEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Adams
Dec 09, 2020 -

Bud Brown Volkswagen responded

Thanks for trusting Bud Brown Volkswagen to get the job done. We look forward to working with you the next time you bring your vehicle in for service!

December 08, 2020

I had my vehicle serviced here and was very impressed with the service manager, I had a few questions about my vehicle and the last service that was completed on it. The manager listened to my questions More

by DC3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Kelly Adams
Dec 09, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to share your experience! Hearing that the Bud Brown Volkswagen team went above and beyond to assist with your vehicle and address your concerns made our day. We are proud to have earned your business and are wishing you many safe and happy miles down the road!

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