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Bud Brown Volkswagen

Olathe, KS

4.6
2,404 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,404 reviews

December 23, 2020

We knew exactly which car we wanted to lease. Melissa worked with us quickly, followed covid protocols, was flexible and helpful. Car is in great condition, full tank of gas, swapped out plates out for u More

by Vb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Egeland, Missy McConnell
Dec 24, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Melissa took such good care of you here at Bud Brown Volkswagen, and we will be sure to let her know that you appreciate her help. We hope that you continue to enjoy your newly leased vehicle!

December 22, 2020

Great service as usual. Really friendly staff always make you feel welcome and in good hands. Very knowledgeable of product. Just a group of really good people. More

by BT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Dec 22, 2020 -

Bud Brown Volkswagen responded

We couldn't have asked for a better review! It is always our pleasure to assist you, and we love having you as a loyal customer. Thank you from all of us here at Bud Brown Volkswagen!

December 22, 2020

Service personnel and cashier were all helpful and courteous. Waiting area was clean. Wait was not too long. Explained their findings. We’re careful to keep the car and keys protected. More

by KLOGAN5478
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Tom Mabe
Dec 23, 2020 -

Bud Brown Volkswagen responded

It's wonderful to hear about your recent visit with us at Bud Brown Volkswagen. Thank you for sharing this positive feedback about our service and facilities so that others will know what it's like to be our guest! We hope to see you next time.

December 22, 2020

Everyone is always so helpful. From sales to service and parts, I never have a question that goes unanswered and always leave feeling satisfied. Thank you for all you've done and continue to do. More

by TS1GILLIAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Dec 23, 2020 -

Bud Brown Volkswagen responded

It really means a lot to hear that you receive consistently excellent service from our Bud Brown Volkswagen team. Thank you so much for stopping by to write us a review! We look forward to your next visit.

December 20, 2020

Thanks for the help with my car! The only downside is the requirement to use 25 words in order to submit survey. Need more words. More

by heidi15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Dec 22, 2020 -

Bud Brown Volkswagen responded

Heidi - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such an exceptional service experience at Bud Brown Volkswagen. Drive safely, and we hope to work with you again next time!

December 20, 2020

Mike was fun to work with and made a usually tense situation more relaxed and enjoyable. He has attempted to reach me to check my experience with car. So far so good and I’m loving the car. More

by JEANRAMSEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
Dec 21, 2020 -

Bud Brown Volkswagen responded

Jean - There is nothing that makes us happier than hearing that our customers are having fun at Bud Brown Volkswagen. Thank you so much for sharing this feedback about Mike! We hope that you continue to love your new vehicle.

December 16, 2020

They installed a new engine (remanufactured) for my 2012 beetle it runs like brand new. Also, installed/replaced the precise O2 sensor that I needed More

by rjmalik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thank you to the ethnic women that helped with my payments (5 stars). She was very helpful in helping me make the 8k payment. Hence, when my card declined for no apparent reason. She knew exactly how to trouble shoot and get it to work., Steve Hill, Kelly Adams
Dec 17, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! It was our pleasure to service your 2012 Volkswagen Beetle here at Bud Brown Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

December 16, 2020

Mike Burkemper and the crew at Bud Brown were great to work with. They provided an exceptional level of service and listened to my proposals and met my reasonable needs. I will always consider shopping he More

by dansedu12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Burkemper
Dec 16, 2020 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us a review! We are so glad Mike took such good care of you here at Bud Brown Volkswagen, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

December 16, 2020

They all worked hard to come up with the best possible discounts and payment options to get my daughter into a better and affordable car option. Above and beyond! More

by pmcgranahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Arns, Mike Burkemper
Dec 17, 2020 -

Bud Brown Volkswagen responded

Thanks for trusting Bud Brown Volkswagen with your business. We're thrilled to hear that our team helped your daughter into a suitable vehicle!

December 16, 2020

If you must get your car serviced, this is a good place. Appreciated the car wash. Advised me about other maintenance that should be done. More

by MARK.HUETTNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Dec 17, 2020 -

Bud Brown Volkswagen responded

Mark - Thank you for taking the time to review us! We appreciate your confidence in the Bud Brown Volkswagen team and are happy to hear that they earned your five-stars. Drive safely, and we hope to work with you again down the road!

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