Bud Brown Volkswagen

Service department I don’t recall the person’s name. She was very helpful and pleasant she kept me informed of what was being done to my car. They did a wonderful job w I don’t recall the person’s name. She was very helpful and pleasant she kept me informed of what was being done to my car. They did a wonderful job washing and vacuuming More

Friendly people, Quick service I bought a 2015 GTI on a wednesday, and when I got in to go to work on Monday, the battery was dead. This was slightly understandable since I had been I bought a 2015 GTI on a wednesday, and when I got in to go to work on Monday, the battery was dead. This was slightly understandable since I had been doing some work to the car, opening and closing the doors all day on Saturday. However, it turns out, the battery was bad. I contacted Jerry, and Sam about the issue, and they were very helpful. I got the car in on Tuesday morning. I spoke with Scott, who had heard about what was going on. They got the new battery installed in around 40 minutes with going through a quick test and check. When Scott came back for me to sign the papers he showed me what the old battery was sitting at, and where the new one was, in terms of electrical performance. Sales took care of the entire cost, which I appreciate greatly, since it was only a few days off the lot. My only gripe is that they did not replace the factory battery cover that is supposed to protect the battery from heat. I don't really care about this that much, since I was going to take it off anyway. I just feel like this is something that a lot of shops overlook when replacing a battery (not just Bud Brown VW), but it is something to look out for if you do care about that little fabric cover. More

Excellent Everyone was friendly and went out of their way to help us the service department has always been excellent along with the sales department and financ Everyone was friendly and went out of their way to help us the service department has always been excellent along with the sales department and finance More

Warranty repair Bud Brown repaired the seat release cable in a timely manor. I was provided a loaner which was very convenient. They even washed my car which was very Bud Brown repaired the seat release cable in a timely manor. I was provided a loaner which was very convenient. They even washed my car which was very nice. More

Highly recommend! I highly recommend this dealership. They were very helpful, friendly & pleasant at all levels. My car buying experience was above & beyond my expectat I highly recommend this dealership. They were very helpful, friendly & pleasant at all levels. My car buying experience was above & beyond my expectations! The staff at Bud Brown was like buying from family or lifelong friends. More

Helpful and painless with sale Quick and painless with paperwork of sale. My son is 18 and was treated with the up most respect instead of some kid, liked we have been by other deal Quick and painless with paperwork of sale. My son is 18 and was treated with the up most respect instead of some kid, liked we have been by other dealers. I thank you for that! Very competitive with prices and quality of inventory is top notch. More

Can't beat the Sales or Service Bud Brown has been servicing my EOS for 6 years, when it was time for a new vehicle there was no choice for me to make, I was going back to Bud Brown. Bud Brown has been servicing my EOS for 6 years, when it was time for a new vehicle there was no choice for me to make, I was going back to Bud Brown.... hands down the best service and now I know the Sales team is just as great as the service team. More

Bud Brown Excels! Everyone in the Bud Brown Service Dept is wonderful! They are honest, knowledgeable and efficient. From the minute you walk in the door, Steve and Nor Everyone in the Bud Brown Service Dept is wonderful! They are honest, knowledgeable and efficient. From the minute you walk in the door, Steve and Norman greet you with a smile. They keep you updated as to the status of your repair and get you back out the door with a clean vehicle and peace of mind. I wouldn't go anywhere else. More

very helpful and understood what I really wanted. Process was good from start to finish. had lots of choices at different price levels. Was able to select the best car for me and my needs. Process was good from start to finish. had lots of choices at different price levels. Was able to select the best car for me and my needs. More

Service Had a good experience, I dropped my car off and Steve good care of me. I picked up my car was very clean. I would recommend seeing Steve. Had a good experience, I dropped my car off and Steve good care of me. I picked up my car was very clean. I would recommend seeing Steve. More