Bud Brown Volkswagen

SO helpful! Everyone up there is always so helpful. They take amazing care of us and our vehicles. We always get them back clean and fully checked over. They were Everyone up there is always so helpful. They take amazing care of us and our vehicles. We always get them back clean and fully checked over. They were going to rotate my tires, and after looking at them instead of going ahead and just doing it and charging me, they told me that they looked at the wear and it wasn’t necessary right now. They could have so easily taken my money, but instead, the did what was right. I will be a customer for life. More

First Service Took my 2010 GTI into Bud Brown and had quite possibly the best experience I’ve ever had at any dealership. My car had a check engine light on and the Took my 2010 GTI into Bud Brown and had quite possibly the best experience I’ve ever had at any dealership. My car had a check engine light on and they did a full diagnosis and gave me a full list of repairs that I should consider. Only being there for about 20 minutes, they let me borrow one of their loaner cars for the next 3 days while my car was getting diagnosed and repaired. The issue was originally quoted at a significant amount but when picking the car up, it was less than half of what they quoted. Steve single handily made my first experience at Bud Brown more than ideal. He was professional, respectable, and extremely knowledgeable when it came to my vehicle as well as all VW vehicles. No doubt in mind that I will be visiting Bud Brown again in the future for any maintenance related needs. More

They took care of an urgent situation asap! They made time for me to bring my car in for a dead battery and even washed my car on a busy Monday afternoon and took care of the problem quickly 🤗 They made time for me to bring my car in for a dead battery and even washed my car on a busy Monday afternoon and took care of the problem quickly 🤗 More

Surprised by Bud Brown Volkswagen I gave Bud Brown Volkswagen the highest rating for two reasons. First, Jerry was not pressuring us and helped us through the process. He helped us m I gave Bud Brown Volkswagen the highest rating for two reasons. First, Jerry was not pressuring us and helped us through the process. He helped us make decisions, he didn’t force them on this. The atmosphere at Bud Brown Volkswagen was not what I was used to at other dealerships. We visited another Volkswagen dealership and found their style of putting. They would not answer the questions directly. More

Helpful staff and a good vehicle inventory I had a great buying experience at Bud Brown. Jason was helpful but not pushy and the dealership was very fair with my trade-in value. I had a great buying experience at Bud Brown. Jason was helpful but not pushy and the dealership was very fair with my trade-in value. More

Car Buying Experience I loved working with Jason. He was extremely professional and highly recommend him. He was able to work with me and made the car buying process very e I loved working with Jason. He was extremely professional and highly recommend him. He was able to work with me and made the car buying process very enjoyable. Kevin, has been in the business 30 years and you can tell. He also should understand the industry is changing and millennials such as myself are a huge part of the buyers market currently. You have to move forward and it just seems like he is stuck in the past. To the dealer I would highly recommend investing in making the customers experience more enjoyable as a whole. Most new modern dealers have various complimentary snacks and even full operating cafes. All I could get at Bud Brown was a free bottle of water. The vending machines didn’t even work when I tried to get a snack after being there 5 hours. When I mentioned this to Kevin the first thing he said was “then are you willing to pay more the car”? You shouldn’t charge your customer more money for providing something that most dealers are now doing. That’s just the cost of doing business. More

Wonderful to work with Their staff was wonderful to work with, knowable, informative and very helpful. Always ready to answer questions multiple times. Misty bent over backw Their staff was wonderful to work with, knowable, informative and very helpful. Always ready to answer questions multiple times. Misty bent over backwards to be helpful to me and my family answering questions that I had repeatedly. More

Repeat customer I have now bought two cars here, my husband bought one, his cousin bought one, and his aunt bought two. We have always had good experiences here, so g I have now bought two cars here, my husband bought one, his cousin bought one, and his aunt bought two. We have always had good experiences here, so good that we keep coming back! More

10k service Take car in for 10000 mile service. Made it on a Friday and they scheduled me an appointment on the next day Saturday. They took it in the time promis Take car in for 10000 mile service. Made it on a Friday and they scheduled me an appointment on the next day Saturday. They took it in the time promised. You got it down a little bit early. Everything is fine. They washed it for me and returned it in a timely manner. More

Going the extra mile After a 2 hour drive to their dealership and arriving 45 min prior to closing Sam Silverman and Kevin Irish stayed with us until 10:30 pm to ensure th After a 2 hour drive to their dealership and arriving 45 min prior to closing Sam Silverman and Kevin Irish stayed with us until 10:30 pm to ensure that not only that this was going to be the right car for our daughter but that all the paperwork was completed without any hassle. We were able to drive home that night in one heck of a nice Golf SEL! More