Bud Brown Volkswagen

First Class customer service! I had a great experience with Bud Brown service, specifically Erica. She was able to squeeze me in and get my car up and running. Erica also saved me I had a great experience with Bud Brown service, specifically Erica. She was able to squeeze me in and get my car up and running. Erica also saved me money and never tried to sell me a service I did not need. Service and waiting area were exceptionally clean. Erica provided a level of service that was top-notch! More

Standard service The oill change and service was great. My headlight still isn’t fixed, but I am confident that when I return they will get it right. The oill change and service was great. My headlight still isn’t fixed, but I am confident that when I return they will get it right. More

In and out oil change Decide to drop by to get a oil change for my VW. Not only were they able take care of that, they took care of a slow leaking tire as well. Very courte Decide to drop by to get a oil change for my VW. Not only were they able take care of that, they took care of a slow leaking tire as well. Very courteous. Could be a touch faster on the oil change. More

Jetta 2015 I purchased a Jetta this month and had a great experience all the way through. Jason Wattree and Kevin Irish were both extremely helpful in making sur I purchased a Jetta this month and had a great experience all the way through. Jason Wattree and Kevin Irish were both extremely helpful in making sure I was getting the best deal and warranty. Both were responsive to phone calls, and did not hesitate to answers the questions that I had as a first time buyer. I will definitely choose Bud Brown for my next vehicle! More

10000 mile services Norman is always professional, courteous, and knowledgeable. I appreciate that. I appreciate the whole team that services our vehicle. It makes me hap Norman is always professional, courteous, and knowledgeable. I appreciate that. I appreciate the whole team that services our vehicle. It makes me happy when I drive away from Bud Brown.... my EOS is clean - inside and out. Thank you. More

Recent Purchases Jason was very helpful, patient and a joy to work with during our recent purchases. I will call Jason for our next purchase. Thank you Jason From the Jason was very helpful, patient and a joy to work with during our recent purchases. I will call Jason for our next purchase. Thank you Jason From the Stone’s. More

Best buying experience in 50 yrs of driving! We are in our 60's and a year from total retirement. When we arrived at Bud Brown's, it was after 2 days of looking for a car that we could enjoy and We are in our 60's and a year from total retirement. When we arrived at Bud Brown's, it was after 2 days of looking for a car that we could enjoy and something different from our usual sedan car. It was hot and we looked pretty worn down and shabby! We had been hounded by salespeope at every dealer we had stopped at. Even when we said "just looking", we could not shake the sales staff right there in our faces asking us questions about what we wanted. We walked into Browns and started looking. The Salesman at a desk said " Hi I am Jerry and if you see anything you like, I have the keys." We said "just looking", he said "No problem ". And he let us look ..and we came back in and he got keys for us and was very professional and did not pressure us. He had good info and showed us everything we asked for. He answered so many questions and didn't rush us or pay attention to anyone but us. The entire staff was very accommodating and friendly. After more than an hour, we had decided to get 2 Beetles. We got a terrific price and Jerry and the manager stayed well after closing to get everything done for us. Again, no pressured sales pitches for add ons and service deals. They explained them we passed, we signed the papers and wrote the check. Jerry even came and picked us up when our cars were ready so we didnt have to take an Uber from Gardner ! Painless and professional ! 100% A++ service! Thank you Bud Brown VW in Olathe! More

Oil change, new tired Fast and efficient , working wit Steve and Scott is effortless . I was able to wait for the service to b done which made it easier 😎😎 Fast and efficient , working wit Steve and Scott is effortless . I was able to wait for the service to b done which made it easier 😎😎 More

Quality friendly service! I like the fact that their oil and lube service is separate from their regular service department so quicker service! I would highly recommend them! I like the fact that their oil and lube service is separate from their regular service department so quicker service! I would highly recommend them! More