Bud Brown Volkswagen

friendly and helpful Staff did what they could to get me the car I wanted. The only Golf GTI on the lot was white, and I did not want a white car. They found a black one Staff did what they could to get me the car I wanted. The only Golf GTI on the lot was white, and I did not want a white car. They found a black one in Lee's Summit, and drove over to Missouri to get it for me. More

Brandon did a good job of introducing me to the Passat! I went in on Saturday and they were very busy. I was disappointed that though people walked past me several times during the 35 minutes I was on the s I went in on Saturday and they were very busy. I was disappointed that though people walked past me several times during the 35 minutes I was on the showroom floor; no one even said Hi. But on Monday when I went in I was greeted immediately and well cared for throughout the purchase process. I appreciated the knowledge of the Passat that Brandon showed as he walked us through how everything worked and even hooked up our phones for us. More

Great Service Always look forward to the friendly service at Bud Brown. The ease of scheduling appointments on-line is a tremendous help to me. Everyone is always w Always look forward to the friendly service at Bud Brown. The ease of scheduling appointments on-line is a tremendous help to me. Everyone is always welcoming and the wait area is pleasant. More

Answer to prayers I went into the dealership hoping for the best. I knew I needed to get a new car and was looking at used cars on the Website. Someone I know told me I went into the dealership hoping for the best. I knew I needed to get a new car and was looking at used cars on the Website. Someone I know told me about an awesome experience one of their friends had had at your dealership. I knew I was interested in a Toyota or a Volkswagen So I started checking them out.To be quite honest I was just gonna go to the Volkswagen dealership in Lee's Summit. But once I got on your website I knew this was the dealership I was supposed to Go to so I filled out an application for finance. I was first contacted by Ty who was really nice and encouraged me to come in. I was a little nervous because I had had some issues so I was just looking for a used car I could afford. Working with Max Harrell Was an amazing experience. Everyone was so nice and non judgmental. They did everything in their power to help me. I ended up leasing a car A brand new car 2019 jetta. This was totally unexpected on my part. I know it was meant to be because it all worked out due to the efforts Of the people there who really care about their Customers. I would recommend this dealership and have recommended this dealership to everyone I talk to. I really felt like i was part of their family and that they cared about me and my needs. Max listened to me. I am so grateful that I was directed there and was able to meet such amazing people in the process. Jerry was also amazing and worked hard for me. I can not express my appreciation enough. I do not believe in coincidences so I have to say GOD is GOOD. More

New car purchase Khaled was great to work with. When I buy my next car, I will come to him great experience. Will buy Volkswagen again for sure. Khaled was great to work with. When I buy my next car, I will come to him great experience. Will buy Volkswagen again for sure. More

My review Very little smiling or happiness. Felt like it was a burden on the employees when I walked through the door. Also when I was paying very foul language Very little smiling or happiness. Felt like it was a burden on the employees when I walked through the door. Also when I was paying very foul language was being used including how her boss needs to go back to her office and leave her alone. More

Overpriced Communication was not great. Was told one price on the phone and ended up being way more expensive when I went to pick it up. Communication was not great. Was told one price on the phone and ended up being way more expensive when I went to pick it up. More

Service appointment I was really glad I can to bud Brown for my service needs you guys rock. I was really happy about the price and service. I was really glad I can to bud Brown for my service needs you guys rock. I was really happy about the price and service. More

Good service Had to tow my car in, thinking it was a gasket. The employees got my car back to me same day because it turned out to just need an oil change because Had to tow my car in, thinking it was a gasket. The employees got my car back to me same day because it turned out to just need an oil change because my car was a quart low from my last oil change More

Jason Wattree is excellent The best part of our shopping experience was working with Jason Wattree. He provided honest, knowledgeable advice when we were shopping for either a The best part of our shopping experience was working with Jason Wattree. He provided honest, knowledgeable advice when we were shopping for either a VW Wagen or Passat (we went with the Passat). He provided guidance through the end including the complexities of warranty information, guidance on buying a car for a growing family, and more. When you go to Bud Brown, ask for Jason. More