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Bud Brown Volkswagen

Olathe, KS

4.6
2,404 Reviews

925 North Rawhide Drive

Olathe, KS

66061

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Showing 2,404 reviews

January 08, 2021

I love Steve in the service department. He is part of the reason I purchased the car at BB and that I continue to service my car there even though I live in SE Ks. Others could learn from his positive attitu More

by JCUSSIMANIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Jan 11, 2021 -

Bud Brown Volkswagen responded

While I am glad to hear that Steve continues to impress you, I am concerned by your additional feedback. We are always looking for ways to improve so if you would like to share the details of your experience, please don't hesitate to call. Kelly Adams - Service Manager - (913) 393-8140

January 07, 2021

Bud Brown met me promptly when I pulled up. The service was completed in a timely manner and the technician went over everything that was check & how it was. More

by Egade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Missy McConnell
Jan 08, 2021 -

Bud Brown Volkswagen responded

It is wonderful to hear that you received such prompt, thorough service with our team! Thank you for choosing Bud Brown Volkswagen, we hope to see you again!

January 05, 2021

Great customer service and drove me to my work promptly after dropping off my car. Resolved the issue and had the car ready for me when I returned. More

by ZACKTALLENT24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Jan 06, 2021 -

Bud Brown Volkswagen responded

We are thrilled to have provided you with convenient, efficient service! Thank you for putting your trust in the Bud Brown Volkswagen Team.

January 04, 2021

He was a great help in service (Norman) he was very helpful and reliable. He took his time and patience. Norman was great and friendly More

by FLORESTEVESON.FS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney
Jan 04, 2021 -

Bud Brown Volkswagen responded

Thank you for stopping by to give Norman a shout out! It puts a smile on our faces to see feedback like this about our team and we'll be sure to pass along your kind words. All of us at Bud Brown Volkswagen appreciate the 5 stars!

January 04, 2021

The people at Bud Brown are very friendly and make you feel welcomed each time you visit. I like that they aren’t pushy and work to get you what you want. More

by BrianZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Wattree
Jan 05, 2021 -

Bud Brown Volkswagen responded

Brian - Thank you for sharing such kind feedback about our Bud Brown Volkswagen team! We love to hear that you drove home in the vehicle you wanted. Enjoy it!

January 02, 2021

Great professionalism!Keep up the good work.I don’t Great professionalism! Keep up the good work. I don’t like the fact that this system requires a minimum of 25 words to complete the rating process. More

by US.MARINE74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Brown, Pete Egeland, Norman Kearney, Steve Hill, Smokey Peters, Rick Pringle, Ty Van Buren, Kelly Adams, Jesse Tinker, Tom Mabe
Jan 05, 2021 -

Bud Brown Volkswagen responded

Thank you for taking the time to leave us five stars! We are grateful to have you as a customer here at Bud Brown Volkswagen, and we look forward to your next visit!

January 01, 2021

The people at this dealership were very friendly and helpful. Service was completed quickly. I'm going to make this my primary service location for my Passat! Great place! More

by peggyrossxix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hill
Jan 04, 2021 -

Bud Brown Volkswagen responded

Hi Peggy - Welcome to the Bud Brown Volkswagen family! We are happy to hear that your recent visit went smoothly and quickly. Thank you for allowing us the chance to earn your business!

January 01, 2021

Fast, efficient, quality. I liked how fast I was able to get my car serviced and everyone was so friendly. Definitely recommending Bud Brown to my family and friends. More

by JESSICAJENEDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany , Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Jan 04, 2021 -

Bud Brown Volkswagen responded

Jessica - It's great to hear that you can trust our Bud Brown Volkswagen team to provide quick and friendly service. Thank you so much for recommending us to your friends and family! We look forward to your next visit with us.

January 01, 2021

They were very good with communication and everything came out perfect. Super easy and fast service! Tom Mabe was very communicative with us and made sure we knew everything that was going on! More

by MADDIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Mabe
Jan 04, 2021 -

Bud Brown Volkswagen responded

Maddie - It's great to hear that Tom kept you updated throughout the repair process and that you're satisfied with the work done to your vehicle. Thank you so much for choosing Bud Brown Volkswagen!

January 01, 2021

Went in for an oil change and to top off my coolant. The wait time wasn’t bad at all considering they do walk-ins for oil changes. More

by KRISTENEH0130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Kearney, Steve Hill, Kelly Adams, Tom Mabe
Jan 04, 2021 -

Bud Brown Volkswagen responded

Thank you for coming to Bud Brown Volkswagen for your oil change! We are happy to hear that you had a five-star worthy visit. Hope to see you again down the road!

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