Bud Brown Volkswagen

Had my tires balanced the service was fast !! Very pleased with my service will definitely be going back for my next oil service and rotation. The service representatives were friendly and very te Very pleased with my service will definitely be going back for my next oil service and rotation. The service representatives were friendly and very tending to your needs. More

The service department is not what it used to be Over the last year the service department at Bud Brown has deteriorated. I had called the morning of my service to see if I could be fit in that afte Over the last year the service department at Bud Brown has deteriorated. I had called the morning of my service to see if I could be fit in that afternoon. The service associate told me no problem after 3:30. When I arrived st 3:30, i was not greeted at my car. When I entered the office , the first service associate at the first desk on the left said that the service I requested was not part of express. I mentioned that I called in the morning and asked about what I was needing and was told that it was. He replied with “have you ever had your car serviced here?” I said yes. He then asked “have you had this service completed here before?” I said yes. He pulled me up in the system and said that they did not have record of them ever completing the requested service and then went on to condescendingly explain to me about how this feature of my car works. I told him to check again and he found it. There was no apology just a “I did not go back far enough”. I told him that I have a warning light going off on the requested service. He then asked what color the warning light was. I replied with orange. At this time, the associate pawned me off to another associate (Kelly) to help me as it was clear the original associate had no interest in helping me. This used to be one of the best service departments in town. I bought my car at Bud Brown and have never had it serviced elsewhere. My husband gets his Volkswagon serviced at Bud Brown. Too. My husband and I will both be in the market for new cars soon; however, will be looking at other options outside of volkswagon. Jake used to be our primary contact in the service center and he was fabulous. Jake’s absence in the service department really shows. Kelly was cordial but the original service associate ( Unfortunately I did not get his name) needs some customer service training. More

Wonderful I always ask for Steve Hill, I have worked with him for a while now. He listens to what my concerns are and tells me his honest opinion on what to do I always ask for Steve Hill, I have worked with him for a while now. He listens to what my concerns are and tells me his honest opinion on what to do. I know he won't take advantage and try to sign me up for something I don't need. More

Outstanding Experience Once Again This is our fourth or fifth experience with this dealership and sales person. We are so pleased with everything and could not ask for anything more. W This is our fourth or fifth experience with this dealership and sales person. We are so pleased with everything and could not ask for anything more. When it is time to get a new car this is the only place we consider and Missy is the only sales person we will work with. Missy is knowledgeable, kind, courteous, funny, she truly knows her facts - she exemplifies the perfect car sales person. More

Unexpected Breakdown My car broke down early in the morning and Erica was able to work me in on short notice as well as schedule a loaner car to use to get back to work. S My car broke down early in the morning and Erica was able to work me in on short notice as well as schedule a loaner car to use to get back to work. Steve then took it from there and was friendly, straightforward and very efficient in getting my car repaired by the end of the day. An overall fantastic experience at the Bud Brown service department (just as I have come to expect!) Thanks to everyone for helping get me back on the road quickly. More

Great attention paid to buyer. Explained everything very goo Would recommend people I know who are looking for a new vehicle to purchase to stop by and visit showroom and talk to representative. Personal attenti Would recommend people I know who are looking for a new vehicle to purchase to stop by and visit showroom and talk to representative. Personal attention while there exceptional. More

Very pleased and impressed This was, by far, the most pleasant and ‘low pressure’ car buying experience that I’ve ever had. The folks at Bud Brown seemed more intent on making This was, by far, the most pleasant and ‘low pressure’ car buying experience that I’ve ever had. The folks at Bud Brown seemed more intent on making sure that I found exactly what is was looking for than they were on simply selling me a car. It was obvious that relationships and integrity matters to them and that is refreshing. I would highly recommend them More

Fantastic! I would recommend Bud Brown Volkswagon to everyone interested in getting a new car! Phil Brown was so friendly and helpful! Melissa was fantastic t I would recommend Bud Brown Volkswagon to everyone interested in getting a new car! Phil Brown was so friendly and helpful! Melissa was fantastic to work with! More

Great customer service all around, no-hassle pricing The dealership treats it's customers with respect and offers no pressure sales with transparent, no negotiation pricing. My salesman Eric was very wil The dealership treats it's customers with respect and offers no pressure sales with transparent, no negotiation pricing. My salesman Eric was very willing to work with me to find the ideal vehicle for me and took the time to answer all of my questions. The credit application could be completed online, and it took very little time with Kevin in finance to sign the paperwork after we arrived at the dealer to pick the car up. Eric followed up after the purchase to see if I had any questions or concerns. I feel confident I got the best car for me for the best price in the region. I called in twice to the dealer, and the receptionist was very friendly and promptly addressed my questions. Overall, Bud Brown offers the most stress free car buying environment I have personally seen. It was well worth the drive to the dealership. I would recommend them to friends and family, and I will return for future purchases. More

Service I love Bud Brown! Bud Brown is not the closet VW dealer to my home but I will drive to your location because of the amazing service I get every time I love Bud Brown! Bud Brown is not the closet VW dealer to my home but I will drive to your location because of the amazing service I get every time I visit. More