Bud Brown Volkswagen

AMAZING People.Turned a stressful time into something great! AMAZING people to work with. Very patient while we dealt with external details with bank, insurance, etc. I was out of town during the car searching AMAZING people to work with. Very patient while we dealt with external details with bank, insurance, etc. I was out of town during the car searching part, parents and Bud Brown people did all the hard work. They understood the situation and understood that many other details needed to be handled before buying the car. They worked well at communicating with my parents and even me 3 hours away. They treated us like we were family and made sure we were getting the best deal! They went above and beyond for us, and worked with us on whatever we needed to make this stressful situation easier on my parents and I. I came in town to give the final approval if I wanted it. When I showed up the car was parked out front all clean and just washed waiting for me. Max and Trevor were right there to greet me and my parents. Max gave us the tour of the car and was beyond patient when he had to repeat all the details about the car to me that he just explained to my parents a few days before. He was very patient with me and all my questions I had. The test drive was a great experience. Trevor helped us with the final paperwork and was very helpful working through it all with us. Again they made a stressful situation of car searching very easy for us. I am in love with my car and I am so happy I went to Bud Brown Volkswagen!!! More

Very pleasant experience. Very pleasant experience with Jason Wattree. Very knowledgeable on the vehicle and everybody is really nice. Financing was made easy and simple. Exten Very pleasant experience with Jason Wattree. Very knowledgeable on the vehicle and everybody is really nice. Financing was made easy and simple. Extended warranty was very reasonable. More

Excellent experience I popped in without an appointment, was helped quickly and was very impressed with my salesman's (Shannon) knowledge of the car and his thorough revie I popped in without an appointment, was helped quickly and was very impressed with my salesman's (Shannon) knowledge of the car and his thorough review of all the functionality of the vehicle we decided on. The dealership was very clean and there was a nice selection of vehicles available. More

Bud Brown Volkswagen and Shannon Strong - A Great Experience Finding a car dealer and salesperson that you can believe in seems to be harder and harder these days. We learned that in our recent search for a new Finding a car dealer and salesperson that you can believe in seems to be harder and harder these days. We learned that in our recent search for a new car. We must have visited over 10 dealerships in the city, but it quickly became evident that there was only one that possessed what it took to earn our business: Bud Brown Volkswagen. Marked by character, the whole team impressed us. Phil Brown, the owner was soft-spoken, easy going, genuine, and personable. Our salesman, Shannon Strong, was bright, incredibly knowledgeable about the cars, and genuine. He was prompt in getting back to us, patient, and he never pressured us. And he had a great sense of humor. I'm not sure where the other salespeople in Kansas City are learning how to create trust, but they could learn a great deal from Shannon. I have, no exaggeration, probably spoken to 25 salespeople over the last few months, and he is unequivocally the best. And finally, when is came time to fill out the paperwork and sign on the dotted line--the part that I looked forward to least--Jerry Arns surprised us: patient, thorough, and steady, Jerry helped us wrap up the deal, and he did so without pressure. Our entire experience at Bud Brown was stellar, and we will be back, no question. You may not hear about Bud Brown on every other ad on the radio because you don't need to. The Bud Brown team is phenomenal, and their actions and words are driven by character. And we love our new Golf! More

First time car owner The service person showed my son respect and talked directly to him as the car owner. He was patient in explaining everything done to his car that day The service person showed my son respect and talked directly to him as the car owner. He was patient in explaining everything done to his car that day. He talked to him in a very patient and clear way that was informative without being condescending. More

Car shopping This is the fourth vehicle I have purchased from Missy at Bud Brown VW and every transaction has been as enjoyable as the last. They give you their be This is the fourth vehicle I have purchased from Missy at Bud Brown VW and every transaction has been as enjoyable as the last. They give you their best deal and stand behind it. No bait and switch and no high pressure to purchase the add-ons. Missy is the best. She knows her cars and she takes great care of us. More

Pleased to work with this dealership. It is always a pleasure to work with Missy McConnell and the rest the group at this dealership. It is always a friendly atmosphere and very invitin It is always a pleasure to work with Missy McConnell and the rest the group at this dealership. It is always a friendly atmosphere and very inviting and no pressure on sales. I would suggest this dealership to anyone and everyone. More

Professional and relaxed Great service and professional service in a calm environment Appreciate Melissa and Mr Brown helping me get the right car I have purchased other ca Great service and professional service in a calm environment Appreciate Melissa and Mr Brown helping me get the right car I have purchased other cars from them and will again More

Fantastic service! Came in for an oil change and a weird rattling noise I noticed coming from the rear end of my Jetta. Steve was professional and very clear with his re Came in for an oil change and a weird rattling noise I noticed coming from the rear end of my Jetta. Steve was professional and very clear with his responses to my questions. Not only were they able to find the problem, they had the parts here and completely fixed it in just a couple of days. Great service! More

Jason is a great salesman! Jason Wattree was very informative and helpful in helping us buy a used Ford Escape - the dealer uses market pricing and priced our car to sell. First Jason Wattree was very informative and helpful in helping us buy a used Ford Escape - the dealer uses market pricing and priced our car to sell. First time buyer for my son - he is very happy with the purchase. One negative the windshield washer res. leaks - but can be fixed. More