Bud Brown Volkswagen

Great Service Excellent service all around. Very fast and efficient staff. I’m from out of town and I was able to do the deal online and over the phone with no prob Excellent service all around. Very fast and efficient staff. I’m from out of town and I was able to do the deal online and over the phone with no problems More

Great service even late on a freezing day Everyone we worked with at the dealership was super friendly and helpful. We've always enjoyed going to Bud Brown for service, and the sales team did Everyone we worked with at the dealership was super friendly and helpful. We've always enjoyed going to Bud Brown for service, and the sales team did not disappoint either, as expected! More

Very positive experience Smoky was my first contact! Had a car ready for me to test drive. Denny was my sales rep First class highly experienced salesman. Missy was on the flo Smoky was my first contact! Had a car ready for me to test drive. Denny was my sales rep First class highly experienced salesman. Missy was on the floor and supper friendly. Felt like family. More

Emergency Repair I had been taking my vehicle to Lawrence since I purchased it in 2014. Unfortunately, I couldn't get a tow that far after my timing chain broke. Bud B I had been taking my vehicle to Lawrence since I purchased it in 2014. Unfortunately, I couldn't get a tow that far after my timing chain broke. Bud Brown was my only option after having a bad experience at Molle VW. At first they tried to explain they were too busy to take my car in for a few days, which left me stranded. They also could not help me with a courtesy which was disappointing. However, Steve was great and made sure my car was assessed and I had transportation after the weekend. I had to wait two weeks for VW of America to get the part I need in stock and to Bud Brown. In the meantime, Steve worked with my warranty company to get me two weeks worth of rentals from the local Enterprise. After two weeks were up they put me in a courtesy car for a day so that they could test drive and ensure everything was in order. I appreciated the effort they put into getting my car back in shape in just a day and a half after receiving the parts. With timing chains there's often surrounding systems that are affected. Bud Brown service made sure that anything that may have been impacted was replaced. I'll be taking my car back in a few months for new spark plugs because of the great care and attention they gave my car and me through this process. The only reason I gave them 4 stars is because of their initial response, and having to reach out to get the rentals. Otherwise, Bud Brown is a great local option for emergency repairs and maintenance. More

friendly staff I walked in with my husband to a very clean dealership. the staff was so friendly and welcoming,Made our presents wanted. Thank you guys! I walked in with my husband to a very clean dealership. the staff was so friendly and welcoming,Made our presents wanted. Thank you guys! More

Found the right car for the right price I appreciated the very low pressure atmosphere. I chose to come here in the first place due to high recommendations from a couple of coworkers and wou I appreciated the very low pressure atmosphere. I chose to come here in the first place due to high recommendations from a couple of coworkers and would return again in the future. Overall quality service and my vehicle fit my tastes perfectly. Good selection of certified used cars to choose from. More

Quality New Car Experience The Bud Brown team was friendly, knowledgeable, and accommodating. We received a fair deal without high pressure. Thanks to Missy, Trevor and Jerry The Bud Brown team was friendly, knowledgeable, and accommodating. We received a fair deal without high pressure. Thanks to Missy, Trevor and Jerry with our new car purchase. More

Great Service I have always got great service no matter what we have had done. I drive 40 minuets minuets to get an oil change but feel the extras you get are well I have always got great service no matter what we have had done. I drive 40 minuets minuets to get an oil change but feel the extras you get are well worth it. Everything done is explained and what might be needed is suggested but not over sold. They also do a free car wash that is an extra benefit. More

Very Worthy! Very Worthy is what VW should!!! As a VW owner I look forward to taking my car in for service. The service staff is always willing to help and recomme Very Worthy is what VW should!!! As a VW owner I look forward to taking my car in for service. The service staff is always willing to help and recommend the items that are due for Service. Steve in the service department at Bud Brown has always had the utmost respect with me and also with other customers that I happen to be in line with. He is knowledgeable and aware of certain issues that might be of relevance to my automobile. I always recommend BB to my friends and would be the first place I would buy a VW. THANKS STEVE and thanks BB. More

Repair Gave me a loaner car got my car fixed in a timely mannerWill be back in the future Service department was great to work with let me know everything th Gave me a loaner car got my car fixed in a timely mannerWill be back in the future Service department was great to work with let me know everything that was wrong with my vehicle. More