Buchanan Automotive Inc. - Service Center

I took my car Buchanan because it was close but to find out it was the beast great customer service and fast service out it was the beast great customer service and fast service More

Buster is that guys. He knows his stuff and is very helpful. I am definitely recommending my guy to everyone He knows his stuff and is very helpful. I am definitely recommending my guy to everyone More

Excellent customer service. I have referred my family and friends. When I decided to purchase another vehicle, it will be with your dealership. I have referred my family and friends. When I decided to purchase another vehicle, it will be with your dealership. More

Buster is amazing and his knowledge for vehicles shows a lot. Thank you again Buster lot. Thank you again Buster More

This place is a joke if I could I wouldn’t give you any stars !!! I have bought 2 vehicles from you and will NEVER be back!!! Let’s see where do I start ... The 2020 Chevy Silverado that I bout from you is stars !!! I have bought 2 vehicles from you and will NEVER be back!!! Let’s see where do I start ... The 2020 Chevy Silverado that I bout from you is only I year old and we have had to bring it back to the shop way more then we should have and the issues we are having with it is still not fixed ! ( back up camera, taking off by its self when you put it in to drive , windows making funny noises when you put it up and down , acting like it doesn’t want to shift gears etc.) oh how the list goes on!!! We live 30 mins away and it’s always bring it back we will take a look at it, so we take it up only to have them keep it for days and we have to call and find out if they were done with it to be told every time “ yeah it’s done we were just about to call you” we drive the 30 mins just to get up there and they say it’s good to go. We head back home another 30 mins just to find out nothing was fixed at all truck still not wanting to shift gears camera was working fine at first but when we went to pull in the driveway at home it’s stops working properly then I had brought my 2020 GMC Terrain to you bc when you sold me it it took all day process and my kids and I were tired so I rushed home and when it was being looked over we noticed dents all I. The roof and paint pealing away from the roof ! So we call make and appointment for you all to look over it all the spots were marked on the roof when I left it in your service garage!! They had it for a week and I called to find out if it was done after being told it would only take 2 days 3 at the most !! To be told “ I was just about to call you that it’s ready !!” I drive 30 mins to you to start looking over my suv and find that the dents are still there and were never fixed just painted over they had white paint sprayed all over my black suv and so much over spray with the paint you could see it and running down the door frame, they spilled something on my bumper that ate the clear coat and paint , they have something sticky all over my windows they cracked my windshield at the bottom of the window and how they did that I have know ideal how !!! Mark the service manager told us to bring it back on Monday they have had my suv for over a week now and the body shop is telling us now that they will not replace my windshield that it’s only a scratch well it didn’t come in to your service room with a scratch aka crack and that’s ridiculous !! How the xxxx do you bring a car in and get it back looking 10 times worse then what it did when you took it there ? I have only had the suv for a lil over month and you all have had it more then I have but yet I’m the one that has to keep making a payment on a car that I can’t drive because your staff can’t get their xxxx together!! The management sucks ( Mike ,Alex, Jason) they are rude and unprofessional and ask the dumbest question ( did you let your kids play golf off the top of your car?) I get being sarcastic or trying to be funny but not when you all are aware of it a day after it being sold to me there is a time and place for it!! Not when you sold the xxxx suv like that , you were just trying to get out of fixing my dents and paint on my suv!! Here we are still having the same issues with the truck and you all still have my suv!! I would not recommend anyone to buy from this dealership due to they don’t care about you after you leave the lot!! If you want anything fixed it’s like pulling teeth !! You have to fight with them for every issue you have with any vehicle even if you have bumper to bumper warranty’s and even if they caused the problem it’s you fighting to get it fixed !!! More

2018 silverado shaking My 2018 silverado shakes at 72 mph and the dealer said I would be charged with a balance of 4 wheels. There was an issue with the truck before with th My 2018 silverado shakes at 72 mph and the dealer said I would be charged with a balance of 4 wheels. There was an issue with the truck before with the front end which was not GMs fault which was repaired by the dealer. The shake is a known problem with the Silverados which the dealer denies. Basically dont wanna cover under warranty known problems by GM More