Buchanan Automotive Inc

Our experience with Buchanan Automotive was a very pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. Th pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. They worked with us on giving us a fair trade in value for our truck and along with dealer incentives, we are happy overall with the cost of our vehicle. They also took time to explain all dealer options and extended warranties to protect our vehicle and our investment. There were no hidden fees and there was no pressure to buy any of the extra Plans. It's a common misconception that you don't receive customer service from a dealership after you purchase your vehicle, since you've bought it, they don't need to sell you anything else. But, they have been helpful even after the purchase, even with something as simple as we couldn't get the dome light to work. They were willing to fix it and make it right. We have received emails and phone calls as follow up on our purchase, to make sure we are still satisfied with our purchase and to see if anything is wrong or needs fixed. We would definately recommend the dealership and come back for future vehicle purchases. More

I chose Buchanan I had went on the computer checking out vechiles and Buchanan answered and invited me to come in. Customer Service was very pleasant and friendly plus helpful Quality of work seems to be vechiles and Buchanan answered and invited me to come in. Customer Service was very pleasant and friendly plus helpful Quality of work seems to be above average Friendliness Buchanan employees introduced themselves and asked how they could help seem interested in your well being Overall experience was friendly, caring and wanted the customer to be happy As far as price I was pleased but thought maybe I could get a little more in trade in support@dealerrater.com More

Bryan was very helpful and friendly.He was informative Bryan was very helpful and friendly.He was informative and willing to go the extra mile. He was great dealing with older clients.So many young peop Bryan was very helpful and friendly.He was informative and willing to go the extra mile. He was great dealing with older clients.So many young people do not have that gift anymore.The dealership overall has been great.Service has been very good.Scheduling appointments has been done quickly and efficiently More

I was so impressed that when I contacted the web site for Buchanan that they responded so quickly within 10 minutes. I think this is what sold us that they were there for us. We had done our homework and wer Buchanan that they responded so quickly within 10 minutes. I think this is what sold us that they were there for us. We had done our homework and were ready to buy a truck. They gave us the best deal that we never expected. Our trade in and monthly payments were superb. We were looking for a used vehicle and bought a new vehicle. Everyone we spoke to there was exceptional. We have recommended the dealership to everyone we talk to. We absolutely love the truck. It is exactly what we were looking for and so much more. More

Brian was the first to meet and assist me. He was knowledgeable about the diffent models. I was looking for a Cobalt and he explained the various features. There was not one in stock so Kenny and eve knowledgeable about the diffent models. I was looking for a Cobalt and he explained the various features. There was not one in stock so Kenny and eventually Kevin assisted in finding one in MD. It did take them a day or so to find it and I appreciate their efforts. The vehicle did not have all of the features that I was looking for and Kenny arranged for the service department to assist me. Overall a great experience and I would not hesitate to purchase another vehicle there. More

We purchased a 2007 Cadillac xxx which we have looked at several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealer several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealership that the sale depended upon the bottom line of the payment and they were almost able to meet our payment amount-off by $40.00. We felt that the car was definitely worth the $40.00 more a month and decided to make the deal. We left the dealership that night with the car. I love this car-it has everything that anyone could possibly ask for in a vehicle. The salesman and general manager did everything possible to make sure that we were happy with the purchase and have followed up with us several times to make sure that we continue to be happy. I have a few items on the car that need to go in for service but I am not scheduled to do that until next Monday; therefore, I am unable to answer about the service. I would definitely recommend our salesman to our family and friends. More

After searching for a new vehicle we decided on a new Buick LaCrosse...I stopped by the dealer, checking out the selection on the lot. I was approached by Darrell, he asked if he could be of any assista Buick LaCrosse...I stopped by the dealer, checking out the selection on the lot. I was approached by Darrell, he asked if he could be of any assistance? I told him what I had in mind. Darrell asked if I wanted to test drive the car and I told him no, that I would bring the wife back and let her do the test drive as the car was for her. During my entire conversation he never once placed any pressure on me to buy. Darrell made me feel as though he knew me from way back when, although this was the first time that we had met. Took the wife to the dealer, she test drove the LaCrosse...Buchanan did not have the exact vehicle that we wanted but within 30 minutes was able to locate one at another dealer. Because of Darrell's presentation of himself and the dealership we were sold on buying the vehicle from them. The entire team involved with the sale and delivery made us feel as though we were family. Vehicle has been in for service...everyone in the service department has been very friendly and helpful, any and all of our questions have been answered to our satisfaction. In today's market, with the ecomony, it was a pleasure to work with Darrell and the entire Buchanan family. At no time were we rushed or given a song and dance as to why we should by from them. When we picked up our new car the owner of Buchanan Automotive personally thanked us for our purchase... More

In the past 25 years we've purchased 10 new vehicles. This purchase has been the most pleasant and satisfying experience that we have ever had. We were at no time pressured by the dealership. We search This purchase has been the most pleasant and satisfying experience that we have ever had. We were at no time pressured by the dealership. We searched numerous dealers for exterior and interior color and option combinations that we wanted before finding this dealership. After they did their own search and could not find what we wanted they said they could order one the way we wanted without any obligation to buy it. This is unheard of with the bad economy we are in. This really showed us how serious they were in trying to meet our needs. They knew upfront the payment we could afford. We really appreciated the sales manager for how he worked with us in finding the best possible interest rate and gave us the best price for our trade-in and got the price of the new vehicle down to the point we could afford it. After this many years it is great to have a local dealership we like doing business with instead of having to travel miles and miles. We would highly recommend this dealership to anyone. More