Buchanan Automotive Inc

Mike was extremely helpful and kind. I messages them on email and mike got back to me immediately! I couldn't be more grateful to have mike help me. Added bonus I love my car!!!! email and mike got back to me immediately! I couldn't be more grateful to have mike help me. Added bonus I love my car!!!! More

Josh Wise, Jonathan Akers, and Mike (the Sales Mgr.) worked with us to show us what vehicles were available in our price range, and went out of their way to obtain the best interest rate for financing. worked with us to show us what vehicles were available in our price range, and went out of their way to obtain the best interest rate for financing. Their positive attitudes helped us decide on a vehicle, which we hope will serve our needs well. We are appreciative of their willingness to work with us. More

First of all we just stopped in to drive an equinox, was looking . Jim Ratcliffe was there and we immediately hit it off. He is very friendly and makes you feel comfortable. Let's face it no one likes looking . Jim Ratcliffe was there and we immediately hit it off. He is very friendly and makes you feel comfortable. Let's face it no one likes to buy a car! But he made it a wonderful experience. He explained everything we needed to know in a language that we could understand and I think went above and beyond to make this our best experience yet. He looked us in the eye when he talked to us and we immediately knew that he was being upfront and honest with us. As we always try to be with others. What a refreshing experience. He was very knowledgeable about the Equinox, when we went for the test drive and after we had signed the papers took the extra time to program 3 Christian radio stations in plus get my phone hooked in to the blue tooth. Also on the second day when we were going to finalize the deal I told him that When we came the day before not really expecting to buy, I had filled up the tank of my trade in with gas. He in turn filled up the equinox for us. I know that he didn't have to do that but he went above and I believe treated us like he would have like to be treated. We would highly recommend Jim as a sales consultatant to our friends. Thanks The Olsens More

I filled an application out on Buchanans website about a Chevy Cavalier and within 20 mins James called my house and we scheduled an apt for the next day. I went up there thinking that I probably wouldn't b Chevy Cavalier and within 20 mins James called my house and we scheduled an apt for the next day. I went up there thinking that I probably wouldn't be able to get anything but James and Jonathan went above and beyond what they had to do to get me in car. The next day I was signing papers with Phil (who was also very nice) and I left with a car. Most dealerships wouldn't work SO hard to get you a car but they were determined to get me one. I would recommend Buchanan to anyone I know, they're very friendly and actually act like they care. More

Everyone at Buchanan Automotive was very friendly and very professional. They treated us with the utmost respect and gave us a great deal. Thanks Buchanan! very professional. They treated us with the utmost respect and gave us a great deal. Thanks Buchanan! More

I had a great experience here today. They were both very helpful and pleasant to deal with. Everyone was very friendly at Buchanan and I would recommend anyone to them :) helpful and pleasant to deal with. Everyone was very friendly at Buchanan and I would recommend anyone to them :) More

Phill was so enthusiastic that he came out in the rain, right before closing time, to help us, when he saw us looking at the available used vans! He was very helpful and even showed us the best one for ou right before closing time, to help us, when he saw us looking at the available used vans! He was very helpful and even showed us the best one for our money. He was right on the ball with filling out all the paper work and finding a financer. He is a very plesant and happy fella! Sincerely, Rich and Trudy Hoffman. More

I had such an awesome experience working with Johnathan and Pete! They were so friendly and willing to get me what I wanter and needed in a car for the price I needed! I also had no credit and they found m and Pete! They were so friendly and willing to get me what I wanter and needed in a car for the price I needed! I also had no credit and they found me a loan! It was an overall amazing experience and I love my Focus so much!!! I will be recommending them to all my friends and even family! Thanks guys!! More

Being a new car customer I went into Buchanan with high expectations. I met John, an over achiever with exceptional knowledge of the business, he demonstrated patience and understanding and focused on all expectations. I met John, an over achiever with exceptional knowledge of the business, he demonstrated patience and understanding and focused on all of my concerns and needs in buying my new car. With his extensive knowledge and background of the business he put me in a 2012 Chevy Cruze that I love!! I would recommend him to all my family and friends! More

I rated the dealership so low because I only went to check out the cars for 15 minutes or less. I just wanted to view the cars they had in stock. I was "tricked/ forced" from my car to go inside and get check out the cars for 15 minutes or less. I just wanted to view the cars they had in stock. I was "tricked/ forced" from my car to go inside and get my information as though it would be easier to find the right vehicle for me. And even though the service rep I had was friendl,y the whole experience took 3 and half hours (i'm not exaggerating). When i tried to look at a book of different models/colors put there for customers i was told to go sit down because the "boss" did not want me to hear what he was saying (very suspicious/why so secretive?). Right away they pulled out a vehicle and put papers in front of me to sign as if i would drive away with the vehicle right there and then.Every time i tried to go outside to look at vehicles one or more people would follow and ramble on so much that I could not even think. I felt very tired, very awkard, and very pressured. The test drive track was long. They should have a long one and a short one for people in a rush. The worst part is that after 3 and half hours I didn't even get a chance to walk around and look at the vehicles by myself because I was stalked the whole time and didn't want to be mean (they should know to let people browse and not be pushy). The only thing that may have been a positive experience was the guy wade who worked there. Bottom line. When i said i was just there to look real quick they obviously did not care and tried to coerce their own agenda which is rude no matter how nice they try to be. There is such a thing as trying too hard. Would not go back there and would definitely not recommend to anyone else! I also went home and checked the kbb value for retail/dealer price and it was overpriced by 2-3 thousand! Check chambersburg and hagerstown dealers! More