Buchanan Automotive Inc

Just a Great Experience Overall! I'm a 19 year old girl and this was my first time buying a car. I had an idea of the cars I wanted to look at, and Jim guided me in the right directio I'm a 19 year old girl and this was my first time buying a car. I had an idea of the cars I wanted to look at, and Jim guided me in the right direction, which was actually towards the cheaper car. The employees are genuine and honest, and the process was quick and easy. I would be glad to do business with them again - I'm in love with my Subaru, and I got such a great deal on it! More

project manager Great customer service from Jim Ratcliff and Cody Reed. We looked at other vehicles but love the new Traverse. We can't wait for our next purchase in Great customer service from Jim Ratcliff and Cody Reed. We looked at other vehicles but love the new Traverse. We can't wait for our next purchase in October timeframe. More

A new vehicle I had received 2 or 3 phone calls about my Colorado, the caller was wanting me to consider trading it in or at least see what the Colorado would be wo I had received 2 or 3 phone calls about my Colorado, the caller was wanting me to consider trading it in or at least see what the Colorado would be worth as a trade. I had my truck in for service on May 12, 2014 and had left a note for the salesman who had called. He called me on my cell phone and we set a 6:00 appointment for my husband and I to meet and talk with him. When we got to the dealership he had a vehicle ready for us to drive after we talked a while. We had decided to consider a SUV. We drove the vehicle he had ready for us and then I saw a Black Equinox that I liked the looks of...we drove that vehicle and decided if the deal was what we were looking for we would trade in the truck. Oh, by the way the Colorado 2010 was my second Colorado and I loved them both. Ryan was very polite.....not pushy....answered our questions....understood from the beginning that we may not trade but he never let that influence the way he talked with us. All in all the evening was very pleasant and we came home with a 2014 Equinox which I have fallen in love with, as my husband has also. I have no problem recommending Ryan Edwards as a salesperson and I have no problem recommending the dealership of Buchanan Automotive. Thank you for a very good buying experience! More

Great experiance My salesman Jim Ratcliffe was very helpful and knew about what he was talking about i would highly recommend him and the dealership to anyone buying a My salesman Jim Ratcliffe was very helpful and knew about what he was talking about i would highly recommend him and the dealership to anyone buying a new or used car Jim was not a pushy salesman either which is hard to find thank you Jim for getting me into my brand new cruze More

used car trade Very nice used car trade experience at Buchanan. My old salesman had retired and I met Steve McCleaf while shopping the lot. He was very helpful in ge Very nice used car trade experience at Buchanan. My old salesman had retired and I met Steve McCleaf while shopping the lot. He was very helpful in getting me in a vehicle that we were happy with. Also was very happy with the Sales Manager Cody Reed who helped us close the deal and get on the road. More

Best car buying experience ever My Buchannan experience with Jim and the Rest of the team far outweighed my expectations. I went in looking for the best deal for my trade in and got My Buchannan experience with Jim and the Rest of the team far outweighed my expectations. I went in looking for the best deal for my trade in and got it. I have never traded in a vehicle that wasn't paid off before and was worried that I wouldn't be able to afford it. I was pleasantly surprised that I got almost 0 negative equity on my Nissan Titan. I didn't know what I wanted to buy, only what I didn't want to buy. Jim put me right in a Chevy Equinox and I fell in love. I was afraid I would be giving up too much with my Nissan and that I wouldn't be able to find anything that I loved as much. I hit the jackpot with this car. It has all of the bells and whistles that I wanted along with plenty of Space for my familynot to mention double the gas mileage I was getting on my Titan. This team knows what their customers want and were very willing to work out a deal that was beneficial to both them and I. The financing was painless. I will be going back to Buchannan for years to come and would recommend them to anyone. More

Buick La Cross purchase Everyone I met was very friendly and helpful. I was greeted almost immediately by the sales associate Jim Ratcliff. He was vary helpful, asked the rig Everyone I met was very friendly and helpful. I was greeted almost immediately by the sales associate Jim Ratcliff. He was vary helpful, asked the right questions and I think I got a good deal. When I picked up the vehicle he walked me through the ins and outs of the vehicle so I was comfortable taking it home. All in all a good buying experience. More

Bought a used truck. The salesman, Jim Radcliffe, was very helpful in my purchase of a truck. He had an organized approach to present the features of the truck. He assiste The salesman, Jim Radcliffe, was very helpful in my purchase of a truck. He had an organized approach to present the features of the truck. He assisted me in setting the price for the truck. A pleasure to work with. More

i stoped in to look at a used camaro,right away a salesperson came out.we talked,told him i was just looking. we went inside to run some numbers.he insisted i take it home over the weekend to see if salesperson came out.we talked,told him i was just looking. we went inside to run some numbers.he insisted i take it home over the weekend to see if i liked it. i told him "no", i didnt want to do that.so they droped the price,i still couldnt afford what they were offering and was going to leave. again ,another price drop but again still not enough.I said i was leaving,and again, another price drop.finally he got me in my price i needed.Did the paperwork and left.there were a few stone chips on it so he agreed to buy me the touch up paint.(which was nice). i took it home and found the bottom of the airbox lid was broke,so i ask him if they could get me a new one. i was told it was on them and they were ordering that for me. since then i got the run around from service, parts,salesman.nobody wanted to deal with me.and still i havent had them replace it.on one of my many trips in for the paint, i had to resign all the paperwork because it wasnt done right the first time. i went back in for the paint a third time and my wife showed up and said they called her to come back in and resign paperwork for the 3rd time.when i was buying the car i asked a few times if the car had been in any accidents,he said "no" and the auto paper said no(no carfax here). after a few days of having it home and really looking at it, i found that the driverside rear quaterpanel and pillar has been repainted..one more thing,when i traded my car in i told him that my car had been in an accident.(i hit a raccoon,and it drifted back and hit a small tree)i had a new front bumper and trunklid painted and put on.i told him that up front. once my car was put on there website i checked the auto history and guess what...no accidents.!!! the guys were nice and very friendly,but once the paper work was done and your out the door...forget about anything else. i will not deal with them again nor will i reccomend them to anybody. More

Bryan and Kevin were great to work with. They worked with me to get me the deal I wanted and shopped my trade so I could get what I was looking for. After the purchase they have worked with me to get informa me to get me the deal I wanted and shopped my trade so I could get what I was looking for. After the purchase they have worked with me to get information on my new vehicle. I will recomend this dealership to all my friends and family for their future car purchases. More