Buchanan Automotive Inc

Very disappointed So we found out today how customers are treated who end up not purchasing a car here. Everyone is very friendly until you don't accept the overpriced So we found out today how customers are treated who end up not purchasing a car here. Everyone is very friendly until you don't accept the overpriced deal that they offer then it's sorry can't help you and that's it. Funny how when we purchased our last three vehicles at this SAME dealership brand new we were treated very differently. My husband is at another dealership making a purchase right now. Buchanan Automotive has gotten our last dollar. More

Sneaks, Crooks, and Schemers Do not be fooled by their initial friendly encounter. Unfortunately, after the initial 30 days following the purchase all of that changed. Greg Binder Do not be fooled by their initial friendly encounter. Unfortunately, after the initial 30 days following the purchase all of that changed. Greg Binder was the sales rep that sold us the car. Joel handled the financing. I purchased, or thought I purchased a vehicle from this dealership on 12/06/14. I was advised that all documentation was provided. The dealership was unable to provide me temporary tags at the time of purchase due to another employee locking the other employees out of the system. Therefore I drove off the lot with dealer tags. I was required to come back to obtain my temporary tags. I returned to the dealership for my temporary tags on 12/08/14. They provided me with temporary tags with a GTD of 01/08/15. I was advised that I would hear from someone once my MD tags were available for pick up. On 12/30/14, over 3 weeks from the date of the initial sale, I was advs that the lender required Proof of Residency in order to process the loan. I faxed the requested documents to the dealership in a timely fashion. I called today, 01/08/15, to confirm that my tags are available for pick up. The dealership advs that they had not processed my loan application and it was retracted by the lender, so they could not issue my permanent tags. Additionally that there was nothing I could do and would need to drive the vehicle as is (illegally)until the matter is resolved. I explained that this would be illegal, they proceeded to tell me to call the dealership in the event that I was pulled over so they could explaing the situation to the officer. I explained that this is a family vehicle used to take my children to and from school and activities, as well as my main transportation to and from work.They refused over and over to assist me in anyway. My husband traded in his vehicle for this one. I requested a dealer tag, like they let me in the beginning, they refused. I requested a rental car in the interim. They told me they would rent the car but I would have to pay for it out my pocket, when this is their mistake. I was not told that my initial loan had been retracted at any time prior to the conversation I had today with the Sales Manager, Joel. I was not told prior to today that my tags would not be available for pick up this evening as previously arranged. I was not made aware of anything until I called to confirm they had my tags. I also spoke with another manager, named Cody, who also kept telling me there was nothing they could do even though it was their mistake, not mine. They advised me that since it was over 30 days from the initial date of sale (12/06/14) they would need to physically walk the documents into the MVA for processing and that it could now take up to 30 days from today to ultimately receive my tags. My first payment on the initial loan agreement was to be January 20th, which I dont know how that would be possible with the loan still not having been processed and approved by the lender, yet the dealer told me my due date would not change, but I am stuck with a vehicle with illegal tags. How can someone receive a bill on a loan that has not even been processed by the lender? When I called the dealer back in the afternoon after Cody told me there was one more option he could try, he advised me that there was still nothing that he could do. I then advised him that I no longer wanted the vehicle and would like a check cut for the amount granted in the contract for the trade in. Cody advised me that he had my loan processed this afternoon and I would not be able to back out of the contract since the initial contract began over 30 days ago. They trapped me with a vehicle that is not drivable after today due to expired tags/registration, took my trade in, and told me to basically deal with it. More

We stopped for warranty service We stopped at Buchanan to get warranty service , even though we bought our Traverse at another dealer. On the way out we stopped on the new lot to loo We stopped at Buchanan to get warranty service , even though we bought our Traverse at another dealer. On the way out we stopped on the new lot to look at the 2015 Tahoe. Even though they were ready to close Logan took his time to explain all the features the Tahoe has. We stopped back the next day and drove home with our new Tahoe. Logan took the time to explain how to use all the features our new truck has. This is the sixth new Chevrolet we have purchased, the first from Buchanan. I see many more purchases from Buchanan in our future. Many thanks to Logan , Cody and Joel for making our buying experience a pleasure. More

Impeccable!!! I have had two recent experiences with this dealership and I could not be more satisfied. Logan was incredible as well as the rest of the team Joel, I have had two recent experiences with this dealership and I could not be more satisfied. Logan was incredible as well as the rest of the team Joel, Cody and Kevin. They went above and beyond to assist me on both occasions. I felt like family, like the team actually cared about me and that they would do anything to help. I am forever grateful for everything that everyone did! You have earned a customer for life. I will also send anyone who is looking for a vehicle your way. You cannot get better service than this dealership. I am extremely happy with how everything was handled and I want to thank everyone for being so kind and helping me get a new vehicle. More

Friendly environment. Went for a nice, affordable and reliable vehicle. Found it with no problem thanks to the help of Logan Besecker. Very friendly, helpful and corteous p Went for a nice, affordable and reliable vehicle. Found it with no problem thanks to the help of Logan Besecker. Very friendly, helpful and corteous person. Thanks again. More

stopped for new diesel I stopped at BUCHANNA GMC to look at a new diesel truck they gave me a very fair price but the wife and I decided that we really didn't need another I stopped at BUCHANNA GMC to look at a new diesel truck they gave me a very fair price but the wife and I decided that we really didn't need another diesel truck so I had them work me a deal on a very nice looking gas 1500 series an that is what I bought. they worked very fast and hard to get me in the truck first thing in the morning as I requested the manager even washed my truck for me to get out the door and be on my way to O.C. thanks guy I love the new truck More

2014 Chevy Cruze LT1 RS Logan was the best salesman any car buyer could ask for. He went above and beyond the call of duty to give customer satisfaction. I've been buying new Logan was the best salesman any car buyer could ask for. He went above and beyond the call of duty to give customer satisfaction. I've been buying new Chevys for 15 years and this was by far the best experience ever. If you need a car. You need Logan Besecker!!!!! More

EXELLENT EXPERIENCE I went to get me a new truck that is were I met Logan I told him what I wanted and Logan got the deal done with no problem easy folks to work with I went to get me a new truck that is were I met Logan I told him what I wanted and Logan got the deal done with no problem easy folks to work with thanks so much JOHN KING ROOFING SIDING AND SEAMLESS GUTTERS More

Great Experience!! We bought a Chevy cruze just a few days ago and can't get over how nice and friendly all the employees were. Logan Besecker was so helpful with every We bought a Chevy cruze just a few days ago and can't get over how nice and friendly all the employees were. Logan Besecker was so helpful with everything. He made sure we understood every bit of the process and helped us get exactly what we were looking for in a vehicle. When we are ready to purchase another vehicle we will be going back to see him and have already suggested Buchanan Automotive to our friends and family. More

nice people We wanted to trade a tahoe that isn't fuel efficient for a more efficient model. Jim worked and tried to get us into a very nice used cruise.But becau We wanted to trade a tahoe that isn't fuel efficient for a more efficient model. Jim worked and tried to get us into a very nice used cruise.But because we still owed to much on the tahoe we wern't able to get the payment we needed Jim went the extra mile trying to get us a deal.but we decided to wait and pay down the tahoe more and return and try again.this is a wobderful dealership and we look forward to buying our next vehicle from Buchanan chevrolet. More