Buchanan Auto Park

This is the 4th vehicle that we have bought at this dealership. All personnel are friendly and work to get their customers the best deal possible. They are definitely focused on customer satisfaction dealership. All personnel are friendly and work to get their customers the best deal possible. They are definitely focused on customer satisfaction. We are very pleased with our most recent buying experience. The vehicle that we wanted was not on the lot, but the staff did what they could to locate us exactly what we wanted. We are very satisfied customers. More

I never thought I'd go back to this dealership after a miserable expierence 3 years ago. But I had leased a vehicle through them and the lease was up. I attempted to work with a local dealership Hoffman miserable expierence 3 years ago. But I had leased a vehicle through them and the lease was up. I attempted to work with a local dealership Hoffman in Hagerstown, MD. 8 months prior 3 different times however, they were even worse and never followed up. The whole time Buchanan would call and ask me to come down and I really didn't want to, but 1 week before the lease was up I decided to give them a shot. I went online on a Saturday morning picked out 3 vehicles I wanted to test drive, called them confirmed the cars were on the lot and set up an appointment for 1hr later. When I arrived, Max E. Million (sales rep) came right out to greet me. We talked for a few minutes and he grabbed the keys to two of the cars. The first one he opened the door and I said nope not even going to drive it (had driven it before and still was not attracted to it). We went to the second one a 2011 Jeep Patriot Limited 4x4. I was imediately impressed. Max knew everything about the car and we took it for a spin and I fell in love. When we got back he asked if I wanted to drive the third SUV, or one exactly like it (as the one I picked was actually on the showroom floor) I said nope, lets do this one and see what happens. We discussed what I was willing to do he filled out the paperwork (quickly at that), and he gave it to Kevin. Within 20 minutes Kevin came back with "the deal" and it was within my budget so I said lets do it. Within 10 minutes I was in the finance officers office Michele Scott. I was prepared for "the hard sell" at this point believing that things were going way too smooth. When I sat down, Michele proceeded to tell me she had "great news" I laughed thinking "right great news what are you going to try to sell me now". I quickly responded unless its a lower payment its not good news. She said not only is it a lower payment, its a lower down payment and also includes GAP insurance and an extended warrenty for 100k miles / 72 months. I laughed and said whats the catch, and what happened different in 10 minutes. Simply put between the time I was at Max's desk and Micheles desk, another finance company had come in with a better offer which Michele presented to me. I was supprised and kept asking for the catch. LOL there never was one. I was in and out of the office within 2hrs with my brand new SUV. 2 1/2 weeks later I got a bill from Chrysler for my old lease. I quickly called Michele, it was late she said she was sure that the bill had been paid but the person responsible was already gone for the day. She said she would call me back the next day, and she did first thing the next morning and confirmed it was paid. Later that day I got another call from Buchanan, my taggs were in. Phenonmenal as this was all during christmas week. I went drove down to Buchanan the next day and when I arrived AGAIN Max imediately came out to greet me, we walked in everyone was smiling greeted me so nicely and were just down right awesome. Max put my tags on and I drove away. All in all I don't why the drastic difference from 3 years prior, but Max, Kevin & Michele, and everyone on the floor and on the phone were fantastic and Buchanan is now "top" on my list and I will recommend them to family, friends and even strangers. Great JOB on turning this dealership around, my hat is off to whom ever took Buchanan Auto Park's dealership in Waynesboro, PA. from a rating of 0 three years ago, to 10+++++. Hoffman Chrysler in Hagerstown, MD take note not only did you drop the ball on me and lost a business opportunity. You were beat out by a dealership I swore 3 years ago I would never step foot in again. More

Sale seemed a little rushed and not willing to reduce price of a left over 2010. Dealer did not activate Sirus radio, I had too. All-in all Max is a great person and very knowledgable. we purchased a price of a left over 2010. Dealer did not activate Sirus radio, I had too. All-in all Max is a great person and very knowledgable. we purchased a 2009 Dodge Ram truck and we will be back to purchase additional vehicles in the future. More

Becky was fabulous to work with! If you go you have to see Becky, she knew her stuff and this was the best car-buying experience. No haggling, no games, no pressure; very upfront, everything in-house and see Becky, she knew her stuff and this was the best car-buying experience. No haggling, no games, no pressure; very upfront, everything in-house and super friendly staff. They want you to be saitisfied with your purchase. Will definitely recommend to friends and family! More

We have been going to this dealership for the past 10 years and have never had a bad experience. This past auto purchase was hassle free, they provided us with a great deal. We would also like to menti years and have never had a bad experience. This past auto purchase was hassle free, they provided us with a great deal. We would also like to mention that their oil/lube center is well managed and provided a number one service. More

I am a returning customer and have always been treated well. I feel that I can trust all the the employees that I deal with as we've built a relationship. When considering a vehicle, I go where I feel t well. I feel that I can trust all the the employees that I deal with as we've built a relationship. When considering a vehicle, I go where I feel that I am not being cheated which is why I will return to Buchanan again. I will return again and LOVE my new Jeep Compass. Thank you! More

i am very pleased with this dealership the called me when i was looking for a truck they never messed around with me and it took a short amount of time to get approved for my truck. this was great. when i ca i was looking for a truck they never messed around with me and it took a short amount of time to get approved for my truck. this was great. when i called for my symonizing appointment they gave me a day right away More

Looking to upgrade my '91 Corsica w/ a newer used car. I coach various sports and was looking for a good used vehicle to transport players and equipment. The dealership was having a black Friday sale and B coach various sports and was looking for a good used vehicle to transport players and equipment. The dealership was having a black Friday sale and Becky had a smile on her face at 6am. She was very helpful in placing me in a new Dodge Journey w/ all the features I was looking for and the payments that I needed. Will definitely be dealing w/ Buchanan in the following years. Thanks to Becky and the Buchanan team for making by buying experience a pleasant one. More

It was a very nice experience ... I took two test rides and he worked with me to give me all the features I was looking for in a replacement for my older T&C. He worked to getthe price (and payments) wher and he worked with me to give me all the features I was looking for in a replacement for my older T&C. He worked to getthe price (and payments) where I could manage the new vehicle. We will definitely return when we replace my wife's vehicle. More

We recently purchased a new dodge challenger r/t classic from Buchanan. Becky was the best! She went out of her way to make sure we got everything we were looking for. A lot of dealers would have tried t from Buchanan. Becky was the best! She went out of her way to make sure we got everything we were looking for. A lot of dealers would have tried to push us a car straight off the lot, but not her. She took the time to find us exactly what we wanted. We couldn't be happier and look forward to dealing with Becky and Buchanan for years to come. Thanks for everything Becky! Mike & Kimi Price More