Buchanan Auto Park

Like family Walked in and felt like we where family. Kathy Shank was wonderful to deal with, I do believe we where an easy sale, we knew what we wanted and she wa Walked in and felt like we where family. Kathy Shank was wonderful to deal with, I do believe we where an easy sale, we knew what we wanted and she was very knowledgeable. More

Salesman was cocky, lied about the title Salesperson didn't tell me that there was only one key for the vehicle that I bought until all the paper work was done and my trade in was taken some Salesperson didn't tell me that there was only one key for the vehicle that I bought until all the paper work was done and my trade in was taken somewhere. I had to buy another key and have it programmed in to my vehicle and in a couple of months I'm going to have to buy 4 new tires for it even though they claim that they were fine for THEIR Maryland Inspection which was done at their sister dealer in Westminster,Md. They offered me new tires but also said my payments would be higher if I did that. WHATS WRONG WITH THAT PICTURE ????? I think some way or somehow they should give me a check for the tires that I need [ $ 700.00 ] plus the $ 125.00 for the key I have to buy.. I just wonder how many other people they have CHEATED. More

Sales process is horrible! Worked with John who was great but the buying process was painful! Needs to update the facility it's dirty and old considering you have to wait in thi Worked with John who was great but the buying process was painful! Needs to update the facility it's dirty and old considering you have to wait in this place to get the deal done! This is not the place to go if you want a great buying experience! More

Excellent Car Buying Experience I had a terrific experience buying my 2013 Dodge Journey at Buchanan. They were friendly and thorough in explaining everything about the process and a I had a terrific experience buying my 2013 Dodge Journey at Buchanan. They were friendly and thorough in explaining everything about the process and about the Journey. My salesperson was Kathy Shank and she was awesome! Joel was very helpful and thorough with all of the financing and paperwork. I would definitely recommend Buchanan to my friends and family. More

EXCEPTIONAL AND COMPASSIONATE a few hiccups but everyone has gone above and beyond to keep me happy. chris heinbaugh says he is new to the job but has been extremely professional i a few hiccups but everyone has gone above and beyond to keep me happy. chris heinbaugh says he is new to the job but has been extremely professional in every possible way and I would highly recommend him to anyone that crosses my path. If I should need to upgrade this is the man I would come to every time. I get great reassurance from chris and I know hes a man of his word. More

Best truck buying experience Dealing with Chris Heinbaugh was like dealing with long time friend. He was very professional and courteous. Chris and Rob worked hard to find us a le Dealing with Chris Heinbaugh was like dealing with long time friend. He was very professional and courteous. Chris and Rob worked hard to find us a lender . We gave him a monthly payment we wanted and they came in, even lower. Chris went above and beyond a good salesman. Thank You Chris and Buchanan Auto Park. This was the best truck buying experience my wife and I have ever had. We will be sending our daughter to Chris for her 1st time buying car experience and a co-worker. More

2003 H2 Hummer Chris Heinbaugh treated me with the respect I deserved as a Desert Storm Combat Veteran. He fought to give me the "BEST" deal I could get for a 12 ye Chris Heinbaugh treated me with the respect I deserved as a Desert Storm Combat Veteran. He fought to give me the "BEST" deal I could get for a 12 year old vehicle and I received a "Fair Market Value" price for it just as I hoped I would get. I am a very happy War Veteran because I received my "DREAM" vehicle I have always wanted since I was a Organizational Mechanic on H1 Hummers in the Marine Corps back in 1985-89. I highly recommend getting your next vehicle from {Chris Heinbaugh} at Buchanan Auto Park at 11194 Buchanan Trail E. Waynesboro, PA. 17268. And if you are a Veteran, make sure you tell him. Even if you aren't a Veteran, you will still receive the respect you deserve. Kathy Shank was very nice toward me as well and assisted in my transaction when Chris was with other clients due to me just popping in without an appointment. My experience there at Buchanan Auto Park was very pleasing and comfortable. Buchanan Auto Park will earn your business. Make your next automobile purchase from Buchanan Auto Park. You won't regret it. Now! I am a proud owner of a 2003 H2 Hummer...My "DREAM VEHICLE". More

did a great job they did a great job on find us a car and i recommend them for anyone that is looking for new or used car they have a great selection of cars and we w they did a great job on find us a car and i recommend them for anyone that is looking for new or used car they have a great selection of cars and we work with you in any way that they can More

Terrible experience - lied to multiple times Vehicle was crudy when delivered. Brakes had shimmy. Chuck said service would be in touch to clean and fix. Didn't happen. Sales person called a week Vehicle was crudy when delivered. Brakes had shimmy. Chuck said service would be in touch to clean and fix. Didn't happen. Sales person called a week later to wish me Happy Birthday. Renewed my complaint about brakes, said he would have service call me, again didn't happen. I had ti finally call service myself, and they were professional. They came and got vehicle and fixed, and cleaned the vehicle. I told Chuck I wanted daytime running lights, front and back, he said no problem he would take care of it. I asked him multiple times and now he denies ever saying he would take care of it. Called him a couple days later, he said Dodge said nothing could be done with computer and if I took it someplace independent to have it work that way, my warranty would be void. They were so understaffed that I was there over 2 hours and the vehicle wasn't even there. Chuck said he was sorry and he would handle the paperwork himself to get me out. He did it wrong. I wanted to wait to come after they had the vehicle from another dealer, but said they couldn't do that till I committed to buy. I said I'm not coming down 2 times, 45 minutes away. He said no problem, they would deliver. They sent someone that knew nothing about how to demonstrate the vehicle and knew nothing about how to redo the paperwork. Yesterday, they called and said I signed above or below a line that was wrong. I don;t feel that is my responsibility. I have bought a dozen new cars and they put x's or arrow shaped papers showing you where to sign. They said I would have to drive down to sign it. I told them I don't get down that way often. Never again will I buy a car from them, advise you the same. More

Apparent mistaken identity and treated rudely by Chuck Wade Purchased used truck through John Williams/Becky Carr who were very good to deal with and helpful in every regard. Then in finalizing the deal, app Purchased used truck through John Williams/Becky Carr who were very good to deal with and helpful in every regard. Then in finalizing the deal, apparently mistaken for someone else by Chuck Wade who treated me rudely which resulted in my cancellation of sales contract. I have purchased several new vehicles from this dealership in the past, but because of the treatment by Chuck Wade on this occasion, I will never go there again. More