Bryner Chevrolet

Brought in a 1999 Buick Park Avenue last december 2011, with what seemed like a severe electrical issue. My car wouldn't stay running. As soon as i tapped the brake pedal my left turn signal would light up with what seemed like a severe electrical issue. My car wouldn't stay running. As soon as i tapped the brake pedal my left turn signal would light up and my radio would turn off and the engine would stall. I told them it was electrical and i changed spark plugs, mass air flow sensor and wires less than 2 years ago. I reiterated the electrical issue. After a week an a half of waiting to get my car looked at which cost me around 100/hr for 4 hrs. They come back and tell me they cannot look further into my problem until I got a full tune up, changed the mass air flow sensor, fuel filter and battery terminals, which would cost in excess of $1300! and this is BEFORE they can figure out the problem! I took the car out and as an act of desperation called a mobile auto tech off of Craislist. He checked out my car for about 2 hours and located a bad ELECTRICAL ground to my fuel pump. Charged me $200! Car ran perfect afterwards like it did shortly before this issue arose. I later reported them to BBB and they refused to issue any refund. I WILL NEVER GO BACK. AVOID THIS DEALER FOR SERVICE REPAIR. ALSO THE FIRST GM DEALER EVER TO TELL ME THEY WILL NOT INSTALL BRAND NEW PARTS THAT I BRING THEM. EVEN THE PREVIOUS OWNERS OF THAT LOCATION INSTALLED PARTS FOR ME. NOT AN HONEST SERVICE. More

Last week I purchased my 5th vehicle from Bryner, the last 3 from Mike Gibbons. I have had all service on each of my vehicles done by Bryner's. I would not purchase or have service done at any other pl last 3 from Mike Gibbons. I have had all service on each of my vehicles done by Bryner's. I would not purchase or have service done at any other place. My first vehicle was sold by Lew Carpenter, the second by Dave Wyatt and the last 3 by Mike Gibbons. All 3 are gentlemen and will go the extra mile for you regardless of what you ask of them. Their service department is outstanding. My original service advisor, Dan, retired and now Joe has been handling my service. The service department is outstanding and their work is flawless. I never feel uncomfortable when I have work done. Everybody who works at Bryner's are so friendly and after dealing with them for so long (over 12 years) I feel just like part of the family. I have talked many times with Dave Peterson, the owner, and he is always concerned about how we are treated. He is following in his father's footsteps, as I knew his father when he was the owner. I might mention that Dave's son Mike is also following in his father's footsteps and is an outstanding young man. If what I have already written will not convince you to try dealing with Bryner Chevy, I don't know what could possibly do it. There is no other dealership of any make car that can compare to Bryner's. More

WARNING - WOMEN, or if you have a wife or daughter. BEWARE of the treatment you or your female loved one will receive at Bryner Chevrolet on the Fairway. My car was hit (probably by a drunk driver) wh BEWARE of the treatment you or your female loved one will receive at Bryner Chevrolet on the Fairway. My car was hit (probably by a drunk driver) while parked and unoccupied in front of my house in Jenkintown. Bad enough that it was hit, it was also 'undriveable', so it needed a Tow. I chose Bryner only because it was closest to my house. That was my first mistake. The entire event was a nightmare. I just purchased the car some two weeks earlier. It is a garage-kept 2007 Pontiac Solstice -- in pristine condition. Being a single woman, I did not want to present to the service dept. alone. The incident occurred at the start of Memorial Day wknd. Of course it sat there for 5 days. Feeling VULNERABLE and so scared since I would have to pay out of pocket for the repair (long story), I didn't want go in there alone. I called my cousin David to ask if he were available. The only time would be at the end of the day -- or 5 PM -- for him to go along with me to Bryner. When I called to ask the Asst.Service Mgr if he would be kind enough to wait a short time after hours (like 15 min.), this is what he said to me in a rude/snarky tone of voice: "WELL ALRIGHT, BUT I DON'T WANNA HEAR A LOVE STORY." I was beyond shocked!! How dare he speak to me like that!!? I replied angrily, "What did you just say to me?" in a disapproving voice. He just back-peddled but no apology was offered. Needless to say, I have now had to order up Tow #2. Obviously, I refuse to 'reward' this utterly UNACCEPTABLE and rude behavior (Customer Service?) financially by giving them the job after being insulted! So I pulled the job. I am sorry to report that -- it is STILL very much a Man's world. This Assistant Mgr never met me....but apparently the sound of a 'female' voice gave him 'license' to speak condescendingly to me. I have reported the incident to the Owner of Bryner. His name is "Dave". I spoke personally to him over the telephone. Here is the icing on the cake ...In retrospect, it occurred to me that, after being informed of such INAPPROPRIATE AND RUDE CUSTOMER SERVICE, that he, the Owner, would have offered me a reduction in the cost of body repair. Sadly, that did not occur. In summary, I cannot steer women clearer from this rude and arrogant dealership, ESPECIALLY FOR SERVICE. I would definitely NOT recommend Bryner Chevrolet period!!! More