Bryner Chevrolet

Horrible experience So here is my experience with Bryner Chevrolet. I purchased my car from Reena Bove who is a salesperson at this dealership. She gave me what I though So here is my experience with Bryner Chevrolet. I purchased my car from Reena Bove who is a salesperson at this dealership. She gave me what I thought was great customer service and I was told that I'm getting such a great deal on my car because they had it for a while. I thought this was due to people wanting newer cars and not wanting a Ford. Within a week of me having my car I realized the piece that is used to open the hood of my car was hanging out of the side and I was unable to open my hood. After that I noticed that an alert kept popping up on my dash stating that the battery needed to be charged. Through out the week as I would drive my dashboard would go black then pop back up. I called Reena Bove about this and she stated that I could go into the service department however she didn't sound surprise that this issue was occurring. Which leads me to believe that she already knew that this car had issues hence the reason I received such a "discount". I work full time Monday-Friday 10-6:30 so this is a big inconvenience for me. When I went to get my car serviced I was told that I had to do a $50 deposit for the rental and I had to put gas into the car. After I just purchased a new car from them and filled the tank on my new car. I also put money down on the car as well so you can see how that isn't the most welcoming idea to me. I told them that I can sit with my car on Saturday because that was my day off and I was rudely told that there would be no way that my car can get fixed on a Saturday and my only option would be the rental car, even though the issues with the car weren't my fault. Reena Bove never told me about the deposit that had to be made. So I scheduled another appointment with the dealership however again I have a very demanding work schedule so I had to reschedule my appointment again after that. I had to request a day off of work just to bring my car in. While at work on 9/9/17 I went to my car to take a lunch break and my car would not start. I thought it was the battery. I thought maybe a coworker could give me a jump but then I remembered that I couldn't open the hood of my car. So I called the dealership and I was given the run around by Reena Bove and was told that someone would give me a call back. No one called me back so I called the service department again I was given the run around about how the department was busy. However I was stranded at work with no way home and this dealership acted like it was nothing. Finally after putting some pressure on the service rep. She told me to speak to the sales manager and she put me on hold. She then told me to call roadside assistance. I called roadside assistance which took an hour because they couldn't match the vin number that I was given to the one that was in the system. Then they said it was a charge for the service of $76 after the dealership told me it was free. Then they had to waive the fee. At this point I am missing an hour and a half from work, Which is money. Finally they get someone to come out to jump My car and open the hood because again I can't open it myself. Then the road side assistance arrives I have to leave out of work again for another hour because he tried to jump the car and he starts saying that it's not the battery and that it's something else and that he can't give me a ride to the dealership and he can't give me a tow. So at this point I am furious because I spoke to the dealership at 12:30 and it is now 3:30 and the service department closed at 3:00pm. So I call back in and ask to speak to the sales manager and I'm given the run around again that both he and Reena Bove are with customers and that someone would give me a call back. However at this point I am stranded at my job it's almost 4pm I am missing work and the dealership closes at 5 and she's telling me someone is going to call me back. When I tell her absolutely not that I need to speak to someone now and I explain to her how this isn't good service and she wouldn't like it if I went online and told people this. She said "do what you want" and hung up the phone on me. I then had to call the dealership again and she gives the run around again and asked to speak to the roadside assistance which she didn't even know what services they provided. She then gets back on the phone with me after knowing from the road side assistance that my car will not start and it's not the battery and that he can't take me to the dealership she again tries to get off of the phone with me. I then have to tell her that I will wait on hold as long as possible until the sales manager gets on the phone. I wait 11 minutes before he gets on the phone and his idea of fixing the situation is getting the car towed and paying for a Uber with my money. I work in horsham and live in the northeast plus it's a Saturday and it's during prime hours me catching an Uber would be very expensive. Once I bring this to his attention he says that they can reimburse me I then bring to his attention that people buy new cars to prevent situations like this. I have to stress to him that everyone financial situation is different. You don't know what I have sitting in my bank account or I can be the person that always carries cash and Uber requires a card and if I have no way to get to an ATM to put cash on my card then how does that Uber suggestion work for me? He then suggests me paying out of pocket for another rental and then them giving me the money back. I'm still a little confused as to where this dealership thinks people have the money to purchase a new car, fill a tank up in a new car, take care of responsibilities outside of that and then have money left over for a rental and the expenses that come with that, that you weren't planning on getting. I came to this dealership as a solution not to have another problem. At this point I was stranded at work. I had to spend another hour on the phone with roadside assistance just to get a tow. I missed making over $1000 at work and I still had no way to get home. By a miracle when the tow truck finally came he tried to start my car and it came on. If the car wouldn't have started again Bryner Chevrolet would have left their new customer who called in at 12:30pm stranded because at 4:30pm they still could not come up with a proper solution to fix an issue. They sold me a car that I could not open the hood on and that has issues with the battery and technology and every solution that they have to fix it requires me spending more money. This is not great customer service and this is not how I seen my new car experience going. I would not recommend anyone who isn't swimming in a pool of cash to come here because it will cost you to fix any problems that they created and beware of their special "deals" or "discounts" because they're probably selling you a care with MAJOR ISSUES! More