Bryan Subaru

To whom it may concern,my recent experience at Bryan Subaru was horrendous. I brought my car in for simple repairs January 29th (apt made weeks in advance.)-break light , air conditioner compressor, and Subaru was horrendous. I brought my car in for simple repairs January 29th (apt made weeks in advance.)-break light , air conditioner compressor, and a new battery. From the beginning I explained I had a job I needed to travel for on the 31st. The repaiI was told would take 1 day. Though it ended up talking two in labor and 5 before my car would drive again. I paid over $1500 for parts and LABOR. I was initially told these simple repairs would take a few hours and I would get my car back the same day. I actually had to bring my car in 2 hours later than expected, because I had to have a passenger side window repaired from my car getting broken into. All employees I interacted with knew I had had my car broken into, and that I had a time sensitive schedule, that they assured me would be no problem. After taking 2 days to repair my car, I had to initiate contact with jeff to even see if my vehicle was ready that afternoon. He said it was and I picked it up right before 3:00... why it took 36 hours not sure. As I was driving down the road I noticed my air, which had previously not been working and I spent over $1000 to fix was still blowing hot. I drove to the grocery store less than 10 miles down a freshly paved road, and when I cranked my car to go home all the lights illuminated on the dash, and the car, though cranked, would not go forwards or backwards. I immediately called the dealership where jeff answered the phone. I frantically explained that my car, that needed to transport me to a different state in less than 12 hours, is no longer functioning. Jeff said several times that there was nothing he could do. He called the manager twice (he said) and still said there was nothing he could do. I explained to him that this was Bryan Subaru’s fault- which initiated laughter from jeff as he mentioned to his coworkers “she says it’s our fault” followed with laughs and “well you drove it off the lot.” I was astounded by this. If this is the motto for your business I am disgusted. And I did not simply just drive it off the lot, I purchased parts and services that were not only shoddy, but negligent and could have lead to something far more dangerous than how it played out. After your employees laughed at my situation I began to cry. Only after That did jeff suggest I buy a tow and rental car for myself for the weekend. Again I had to remind jeff that my car was driving perfectly until I trusted those at Bryan Subaru. I then had to say, “well, if you can’t take responsibility for my car being completely unmovable, can you at least take responsibility for my air conditioner that is still blowing hot air?” As I began to sob uncontrollably jeff offered to have the car towed. On Bryan Subaru. I don’t understand why it took me hyperventilating to have your employee set up a tow. To recap I had just had my car broken into 3 days prior, and now was unable to drive to a new job in a different state where living accommodations were made and paid for and several days of pay were lost. My car thankfully after 2 dozen failed attempts to start cranked and drove 3 miles before it died again. Thankfully it was at my house. It died two more times over the weekend, though I was able to bring it back to the dealership at 8:00 that following Monday. When I arrived at 8:00-8:15 the mechanic had not arrived yet, which gave me a negative feeling about how quickly my car would get fixed. I was leaving that day. Jeff was horrible at communication during that day. I asked him several times when my car would be ready and he ignored it. Finally around noon I called him and he said he had been at lunch, they found nothing wrong with my car, but HE was going to take it for a test drive. I went ahead and drove the 35 minutes to the dealership. When I walked in around 12:45 Jim was standing at his desk rubbing a woman’s hand? Acting strangely inappropriate. I walked up behind him and said “hi jeff. Where is my car?” He startled and said he hadn’t driven it yet. Now if jeff went on his lunch break at 11:00 when he was ignoring my attempts to get an estimate on when my car was ready, and now it is 12:45 and he is more engaged in flirting with a woman instead of doing his job. The woman left soon after (not a customer) and he drove my car for approximately 3 minutes... I explained that the car takes longer than that to break down. Before he gave my car back I asked him to turn the ignition on and off again to prove the car was working “before I drove it off the lot” again. He again was very hesitant to meet this simple request. I don’t know how exactly you run your business, but I would consider terminating jeff. Or at least taking him off the floor with customers. I will never be back to your dealership for any reason. I will be leaving reviews on how terrible this experience has been on several platforms. And I will personally discourage anyone looking for a Subaru or Subaru service from ever using you. This again was a horrible experience. The lack of professionalism was astounding. And honestly I believe I deserve a refund on labor after it was done so improperly. I am truly disgusted. I hope something changes. More