Bryan College Station Toyota - Service Center

Vehicle in the shop , Parts not ordered Wont tell us when they will be ordered No loaner program No completion date No concern Suggest you be very wary of this place when they will be ordered No loaner program No completion date No concern Suggest you be very wary of this place More

Do not trust them at all for service. They will over-sell you on stuff you do not need and overcharge you while doing it. Josh Shelley (may got the last name wrong) tried to screw me over and charge me 3x wh you on stuff you do not need and overcharge you while doing it. Josh Shelley (may got the last name wrong) tried to screw me over and charge me 3x what another place does. He clearly was trying to take advantage of me being a college student and did not expect me to do my own research. I have had only good experiences with Toyota dealerships except for the BCS one. I know its easy to take it there, but unless you want to overpay I would not I were you. Shady service from people just trying to make a quick buck. Quick service to scam you quicker. More

The management of this dealership does not care about the health of its employees or customers. I went in to the service department merely to have my hybrid and auxiliary batteries tested. I got out of my health of its employees or customers. I went in to the service department merely to have my hybrid and auxiliary batteries tested. I got out of my car and looked around at all the service techs coming and going. Not a one had on a mask! I spoke about this to a manager and he was not wearing a mask. In the service department office there was no social distancing whatever. People were passing each other up close and within their personal spaces. Every customer I saw come in was wearing a mask. Apparently the customers care more about themselves, their families, and the employees of Bryan College Station Toyota than the employees and management care about us. I was livid! Because of this, I could not enter the building to wait in an air-conditioned space. I called the general manager the next day and he claimed that he could not force his employees to wear a mask, even though this ensures the safety of the customers. The number of positive Covid-9 cases are on the rise in Brazos County and in the state of Texas. He went on to claim that some customers complained about dealing with a masked tech. The way to handle that is to inform them that it was for THEIR protection, as well as the protection of the employee and his family at home, that masks are mandated. What a wimp of a manager! I stand by my rating and my assessment of the deplorable conditions a customer is forced to endure by dropping into this dealership. I feel that if I can save even one life by this review and rating (I would give it a minus-10 if I could), it is worth my time to post it. More

GREAT EXPERIENCE Quinton Alderman is hands down the BEST salesman at this dealership. He isn't pushy like all the others out there. He is EXTREMELY helpful! Next time Quinton Alderman is hands down the BEST salesman at this dealership. He isn't pushy like all the others out there. He is EXTREMELY helpful! Next time you walk in there, do not hesitate. Ask for Quinton Alderman. If you are looking for a car, he really helps you through the buying process. More