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Brunswick Auto Mart
Brunswick, OH
2,926 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 21, 2025
I brought my car in for an oil change. Afterwards my car leaked oil. I called the service department and was encouraged not to worry about it but also told I could bring the car in if I wa Afterwards my car leaked oil. I called the service department and was encouraged not to worry about it but also told I could bring the car in if I wanted to. I brought it in and was told it was fixed. The next day the car leaked oil in my driveway and burned oil when I drove. I called again, and again was encouraged not to worry about it. I brought it in a second time and was told it was fixed. Afterwards it still leaked oil. I brought it in a third time and they kept it for approximately 2 weeks because they needed parts. When I would try to speak with someone regarding a pickup date, I would be forwarded to the service manager's voicemail. The service manager, John Cross, would not get back to me despite numerous messages and despite originally telling me he would personally change the oil himself and even personally drive to pick up the part if it was close. It is my understanding that he said this when he was going on vacation to Hawaii the next week. The whole experience was just extremely disappointing and made me regret using the dealer's service department. More
by Brent
Employees Worked With
John Cross, Bailey Van Niel
January 19, 2025
Overall my husband and I had an excellent customer service experience with Brunswick Subaru. Our sales person listened to what we needed, was knowledgeable about the cars and features and made the wh service experience with Brunswick Subaru. Our sales person listened to what we needed, was knowledgeable about the cars and features and made the whole process efficient, The finance person was excellent and most helpful as well. We were satisfied from the beginning to the end of the sales/financial process. More
by Ktompki1
Employees Worked With
Janice Huang, Bill Hawkins
January 18, 2025
Brunswick Auto Mart, aways gave us great service, Kathy, her boss, Dave, employees, in the service dept. When we bought our used 2010 Town&Country van at Brunswick Auto Mart, we always bought high mileage c her boss, Dave, employees, in the service dept. When we bought our used 2010 Town&Country van at Brunswick Auto Mart, we always bought high mileage cars at a used car lot, we got older cars. We will be looking for another 4 year van to pull our camping trailer, with a camera, to tie in with our light weigh sm. trailer. Thank you, Marian Fox More
by marian.fox
Employees Worked With
Everyone gave me great service
