Brunswick Auto Mart

Normally I don’t write reviews for places since I’m in the auto industry myself, but I felt a need need to make people aware of the aggressive and poor quality service that I’ve received at Brunswick Auto the auto industry myself, but I felt a need need to make people aware of the aggressive and poor quality service that I’ve received at Brunswick Auto mart over the past few months. I purchased my truck there in August 2021, with a 3 year or 36,000 mile bumper to bumper warranty. In April this year when I was vacuuming the floor of the cab, I noticed that there was water on the floor. I notified Brunswick Auto mart to have this taken care of. I was told by the Assistant service manager that day, to bring it in on the next Thursday when the “water team” would be able to inspect the truck and determine what could potentially be the issue. I showed up on Thursday, checked in with the service department, and met with the Assistant service manager who inspected the truck himself. He reported that there was a water leak coming from the back window of the truck. He reported to me that “this is a common issue with the truck” and then proceeded to tell me that I didn’t need to meet with the water team, and that he would go forward and order me a new window. He also confirmed that this would be covered under my warranty, and would take about 30 days to get the window in stock, meaning I could take my truck with me and wait until it’s delivered to Brunswick Auto Mart. Roughly six weeks later, after not hearing from them whatsoever, I called Brunswick Auto mart to check the status of the window. I was informed that the window was at the dealership, but “the process has changed and I needed to contact Ram directly.” I then, contacted Ram to get the case started, and made an appointment with Brunswick Auto. I then show on my appointment day. I was told that I would be taken care of, so I left my truck there and went back to work. By the time I walked into work (about 10 minutes later), I was called by Brunswick Auto stating AGAIN, that the process had changed, and now they are only going to “reseal” the original window. I confirmed this to happen because I just wanted this to be resolved, only to then be told that they again, couldn’t get this done the same day because they didn’t have the sealant in stock and that “it was on back order.” Needless to say, if everything was to go as originally planned, and the appointment was for the window to be replaced, how would they be able to put in the new window that was ordered 6 weeks ago, if they didn’t have the correct sealant in stock? The same day, after being disappointed and annoyed with this new and compounding issue, I went to pick up my truck, and was told by the assistant service manager that he only “would get it taken care of if Dodge would pay them for the service”, then he proceeded to lean back in the chair and gave a xxxxty grin, completely having no regard for all of the issues and hoops I’ve had to jump through by their direction from Brunswick Auto. Getting increasingly agitated with this, and since they dismissed taking care of the problem now a 3rd time, I left. I called Brunswick Auto and spoke with the Service Manager (above the assistant that I just spoke with). He apologized about the issues, and confirmed he couldn’t do anything until the sealant came to the shop. I was agreeable since he confirmed that it was on order and going to be at the shop soon. After a week, I received a call from my Ram case manager, saying that the sealant was delivered at Brunswick Auto and to schedule an appointment. I call Brunswick Auto and speak again with the Assistant service manager that provided awful service previously, and was again told that the sealant was not in stock. I asked to speak with the manager above him that I had good rapport with, and I was told by the assistant that he was out back and that he would have him call me. I have more to follow and a voicemail from the service manager I’d like to share. Please feel free to reach out More