Brunswick Auto Mart

Worst car buying experience ever!!, avoid Vince Romito!! I purchase 2 new vehicles at the same time, over 90K spent and my salesman Vince was the worst, all he cared about was getting the sales on the board I purchase 2 new vehicles at the same time, over 90K spent and my salesman Vince was the worst, all he cared about was getting the sales on the board and on to the next victim, the car was delivered with the shipping film all over the paint, I had to keep calling them to find out about them locating my truck and just now had a question about the free oil changes and him nor the 2 sales managers has ever called me back, I will never buy another care here again and I would warm people out there to avoid Vince at all costs!!!! no one at this place cares after the sale More

Greedy, terrible dealership Have dealt with this dealership for 15 years & have leased 12 vehicles. They in no way would work with me the salesman told me I was at least $100 o Have dealt with this dealership for 15 years & have leased 12 vehicles. They in no way would work with me the salesman told me I was at least $100 off on pymt for every vehicle I gave him. I called back spoke to manager who also refused to work with me after telling him Falls Motor City could do it, his response was "If you want to believe the lies they tell you, go ahead". I went over to FALLS MOTOR CITY & was given everything I was promised. Great dealership, would recommend to EVERYONE. BRUNSWICK AUTO MART you SUCK & should look at your reviews on yelp, consider new management & sales people in the JEEP department. Maybe take some training from FALLS MOTOR CITY on how to be a great dealership. More

They swapped tires on my brand new Chrysler 300 My husband and I purchased 2 Chryslers from this dealership. After reading the manual, my husband noticed that one of the cars did not have the 20 inc My husband and I purchased 2 Chryslers from this dealership. After reading the manual, my husband noticed that one of the cars did not have the 20 inch rims that were listed. We contacted the dealership who then attempted to issue us a $300.00 check...very deceptive practices! The manager was extremely rude and could use a course on customer service. Hiring a lawyer, you messed with the wrong people! More

Worst dealership If you want to spend hours going back and forth on price, this is your place. If you want to be insulted on your trade in value, this your place. So g If you want to spend hours going back and forth on price, this is your place. If you want to be insulted on your trade in value, this your place. So glad we walked away and found a dealer 1000 times better! More

Den of thieves in service department Do not go here for any customer pay work. They refuse to write any of your comments on work orders so they can deny knowledge of any reoccurring probl Do not go here for any customer pay work. They refuse to write any of your comments on work orders so they can deny knowledge of any reoccurring problems. More

Great Overall Experience We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle We first went into the dealership to test drive a vehicle. We had made an appointment which was honored with no delays. After going over the vehicle with us, the sales rep, Ryan Hart let us take the vehicle out on our own. A week or two later we set up an extended test drive. Having completed that, we visited two other dealerships to get prices and trade-in appraisals. We went back to Ryan and agreed on a vehicle price and trade-in with little fuss. The vehicle was delivered that day with zero hassle. The entire experience was pleasant and without drama or problems. More

A very positive experience! I recently leased a VW Jetta from Brunswick Volkswagen and I was amazed at how helpful everyone was. Sales Manager John Schuerger went out of his way I recently leased a VW Jetta from Brunswick Volkswagen and I was amazed at how helpful everyone was. Sales Manager John Schuerger went out of his way to get me the car I wanted and he was very accommodating to my financial needs. Matt Cecil helped me with the test drive and with the application process when the sales representative I had been communicating with prior to my visit to the dealer was busy with another customer. That sales representative was Bob Boylan and he spent a great deal of time with me signing all the financial documents and demonstrating all the features of the car before I took delivery. Every aspect of the transaction was excellent from beginning to end. And now I love my new Jetta. I recommend this dealership to everyone. More

They try to keep your money and they call you a liar I was promised deliver of a new car which I paid $500 deposit. When they failed to deliver the car, I requested the sale to be canceled and my deposit I was promised deliver of a new car which I paid $500 deposit. When they failed to deliver the car, I requested the sale to be canceled and my deposit refunded. They refused to refund my deposit and they dealer general manager Charles called me a liar. Very unprofessional people. More

Great Family run dealership. Outstanding employees. I used to work for the owner of Brunswick Auto Mart at his North Olmsted location for 7 years. Gary is the smartest and hardest working person I have I used to work for the owner of Brunswick Auto Mart at his North Olmsted location for 7 years. Gary is the smartest and hardest working person I have ever met. He started with nothing and built an empire. You are looking at 24 bad reviews out of 61 total reviews . Brunswick Auto Mart has been doing business for over 25 years and is always in the top 10 volume dealers in the country. The Brunswick Chrysler Jeep store sells roughly 2,500 new cars a year not counting used. Let's say Dealer Rater has been around for 5 years. That's 12,500 new customers and only 61 reviews. Do not judge a dealer because of 24 bad reviews out of thousands of customers. If you have a bad experience you're going to post it online as payback. Even though I worked for MR. Pantek his Brunswick store was our biggest competitor and we sold a ton of cars but lost a lot to our sister store. Why? You will not find a dealer that can beat Brunswick's deal. I have been sending them at least 8-10 customers a year since 2008. Almost all of them close friends, family, and my old loyal customers. Every Time I am given the best price, customer service and service for all I send them and in return I ask for nothing but to continue taking care of me and my people. You can't please everyone, it is in possible and to tell you the truth you would be surprised how often the customer is just being unrealistic. We have all met or know someone like that. They are never happy no matter what you do for them. They are just miserable human beings. I have been in the Auto industry for over 25 years and I have witnessed every type of buyer there is and trust me the customer usually makes the sale more difficult on themselves than it has to be because they know how to negotiate and are the so called experts. Do yourself a favor, get 2 or 3 quotes from other dealers and take them to Brunswick Auto Mart. They will beat the deal over the phone or internet. Schedule an appointment for delivery and you will be in and out without a 3 hour negotiation. It is that simple. We are all too busy to waste that kind of time buying a car. If you want call me and I will contact Pat or Sam and get you the deal you want for free. I Just sent my brother in law to Brunswick to pick up his new Jeep Gr Cherokee Limited a month ago. He never talked to anyone but me until he got there. Brunswick went to another dealer to get him the exact Jeep he wanted and a couple of hours later it was ready, he signed the papers and we left. It is that simple. Just so all of you know my brother in law is as cheap as they get. He still has his first communion money. LOL. Again just so you know I do not work for this company nor am I paid for the people I bring them. I own my own pre owned car dealership. I highly recommend Brunswick Auto Mart. My 2015 Chrysler 200 lease is up in 9 months, at that time I will be driving out of Brunswick in my new Jeep Wrangler. Do yourself a favor go see them and judge for yourself why they are as big as they are. My name is Sean Nightingale and if you want me to help you I will. 440-915-1097. Or you can just call Brunswick Auto Mart and ask for one of the managers to match or beat the competitions price. I recommend Sam or Pat if you are looking for a Chrysler, Jeep, Dodge or Ram. More

Best Service In The World! I don't make to many post on my service, but let me tell you that the service was awesome! I got my car over 3 months ago and was promised a detailed I don't make to many post on my service, but let me tell you that the service was awesome! I got my car over 3 months ago and was promised a detailed on my car. I brought my car in today and it was done by the end of the day and they gave me a car to use as well for the day! Now most dealerships don't have to give you a car, but they did. Customer service was out of this world, even tho it was 7:45 am in the morning lol. If i can give more then 5 STARS then I would, as they have been nothing but great to me! You can't please everyone in business or life, but you all made me happy on everything and you will see my business more and more for the future! Greg Thompson More