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Brunswick Auto Mart
Brunswick, OH
3,159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 24, 2020
Service was ideal. Tire issue was evaluated and resolved promptly. Service writer and tech were both professional, courteous, and knowledgeable. I would not take my Subaru anywhere else for service! promptly. Service writer and tech were both professional, courteous, and knowledgeable. I would not take my Subaru anywhere else for service! More
by Mike W
Employees Worked With
Jonathan Lapka, Gary Devorak
October 23, 2020
We have been dealing with Toyota BAM for years and just love everyone we have come into contact with. Be it Teri Mateo, Rhonda Bruchac or Rich Montague and some of their auto mechanics. If any of our RAVs love everyone we have come into contact with. Be it Teri Mateo, Rhonda Bruchac or Rich Montague and some of their auto mechanics. If any of our RAVs had even the slightest problem (which has been very rare), all we have to do is let them know and they are on it! This kind of response really tells us that they want to please their customers! They are 100% professional and bend over backwards to ensure that we remain satisfied customers! More
by Christina & Jan
Employees Worked With
Teri Mateo, Brenda Bruchac, Rich Montague
October 23, 2020
I had a great experience at the Brunswick Auto Mart, leasing a new Subaru. The employee I worked with was excellent, with great customer service! leasing a new Subaru. The employee I worked with was excellent, with great customer service! More
by JW96
Employees Worked With
Bill Hawkins
October 21, 2020
First time at the this dealer for service and couldn’t be happier. Service found I needed rear brakes and leaving on a long trip I was relieved and had them replaced happier. Service found I needed rear brakes and leaving on a long trip I was relieved and had them replaced More
by Scott
Employees Worked With
Rob service Jeff parts
October 21, 2020
I had my new Jeep Compass undercoated, fabric protected and paint sealant applied. I worked with Rick who was most efficient and a joy to work with. While at the dealership I visited my salesman, Matt an and paint sealant applied. I worked with Rick who was most efficient and a joy to work with. While at the dealership I visited my salesman, Matt and Cathy in service who has been my advisor for years. Spending time with the other employees to check up on things helped my wait time pass quickly. More
by jumpykjk
Employees Worked With
Rick, Matt, Cathy
October 19, 2020
The last visit two days ago for oil change was and pleasant day for me because of your service advisor Jeff was very rude to me about the price and he said you don’t have no appointment come back next pleasant day for me because of your service advisor Jeff was very rude to me about the price and he said you don’t have no appointment come back next time you’re going to wait three hours no smile he almost kicked me out of his office I will never come back again More
by Mohammad alabed
Employees Worked With
Jeff
October 19, 2020
Excellent customer service. Very friendly and knowledgeable. Was able to call for same day appointment and have service done very quickly. David was very informative through the process. knowledgeable. Was able to call for same day appointment and have service done very quickly. David was very informative through the process. More
by CHoch
Employees Worked With
David
October 18, 2020
Just leased my first Subaru at Brunswick Subaru from Matt Riley. It was a great experience! No pressure, no upselling, and altogether painless. I was impressed by the cleanliness of the dealership and the re Riley. It was a great experience! No pressure, no upselling, and altogether painless. I was impressed by the cleanliness of the dealership and the repair facilities. Everyone wore masks and observed social distancing, which is important to me since I am older and more at risk for Covid. I love my new car! My Crosstrek drives very smoothly and my only problem is keeping to the speed limit! And I loved getting a free set of car liner style winter mats along with the more traditional summer cloth mats. That's a nice touch! More
by Dodi
Employees Worked With
Matt Riley
October 15, 2020
My 2020 Subaru Outback has 22,500 miles. The Yokohama tires which are rated as 65K tires are cupped and need to be replaced. The service tech helped to explain my options with the tire manufacturer and tires which are rated as 65K tires are cupped and need to be replaced. The service tech helped to explain my options with the tire manufacturer and with Subaru America. LOVE the car, not so much the TIRES! More
by jcamper1
Employees Worked With
David
October 15, 2020
Back in June I had Brunswick Auto Mart put new tires on my Jeep. This past weekend I had to replace my wheel hub bearing, and I had a xxxx of a time getting the lug nuts off, breaking two lug nuts. I check my Jeep. This past weekend I had to replace my wheel hub bearing, and I had a xxxx of a time getting the lug nuts off, breaking two lug nuts. I checked the right front lugs, and I could not get them off. All of the wheels were over torqued. I called the Dealership to complain and asked for replacement lug nuts. I was told that the lug nuts couldn't be over torqued, because the mechanics use a torque wrench to tighten them to specifications, Bullsh!t. I was told to come into the dealership to verify that the lug nuts were over torqued, I did. After waiting an hour and forty five minutes they came and admitted that they were indeed over tightened. He told me that the lug nuts do corrode, and offered to sell me new ones. NO THANKS! They also claimed they replaced a rotor on my wife's car, which they charged us for and they didn't. I am done with Brunswick Auto Mart. More
by catnip4141
Employees Worked With
Dont know
